A food and beverage professional with ** years of successful experience in Hotels and Restaurant Management, with recognized strengths in guests satisfaction, budgeting, planning, problem solving and implementing proactive systems. Recognised for developing procedures, service standards, operational policies and operation guidelines while achieving budget and financial targets.
• Developing plan, conducting audits and variance analyses, and maintaining/updating accurate inventories
• Maintaining departmental expenses and P&L
• Ability to train, motivate, and supervise guest service colleagues.
• Self-motivated and a team player
• Extensive background in guest-oriented service operations. ACHIEVEMENTS
• Proactive planning to increase and maintain leading quality audit scores with proven tangible results
• Create and conduct guest satisfaction survey to identify root causes and identify solutions
• Successfully completed and certified Train the Trainer programme from Emirates Fight Catering
• Certified departmental trainer and mentor.
• Recognised on multiple occasions as an exemplary team member. EXPERIENCE Emirates Group – Emirates Flight Catering
Food and Beverage Operation In-charge
Emirates First & Business Class Lounges – 3 Restaurant
(April 2016 – June 2020)
Leading and managing the F&B operations across Emirates First Class and Business class Lounges with a total capacity of more than 1600 customers daily
Successfully contributed to achieve 300 Million Dirhams profit in 2019
Responsible to maintain and meet the food safety and hygiene policies and regulations as per company and HACCP standards.
Responsible for conducting development plans, staff appraisals and performance management for 320 team members.
Demonstrate ability to identify and implement corrective actions arising from incident investigations.
Comply with and practice EKFC Occupational Health and Safety Policy and procedures.
Apply the Quality Policy and Quality System established in accordance with ISO 9001:2015 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy. Fairmont Bab Al Bahr, Abu Dhabi, UAE
All Day Dining & In Room Dining
(June 2011 – March 2016)
Managing daily operations of All-Day Dining Restaurant of 275 covers and 369 rooms.
Developing the Brand, creating themes to maximise revenue.
Planning, pricing and implementation of Menus in conjunction with the chefs and maintaining high guest satisfaction measurements
Responsible for the P&L, including manpower and overall bottom line contribution George Gomes
Mobile : +971*********
Fairmont Bab Al Bahr, Abu Dhabi, UAE
All Day Dining & In Room Dining
October 2010 till May 2011
Ensuring high standards of guest satisfaction and service during the shift.
Coordinating with the kitchen for the smooth operations and converting moments into memories for guests
Responsible for monthly inventories and reporting directly to Assistant Director of F&B
Responsible for order takers and ensuring “zero error” orders.
Designated emergency personnel for In Room Dining and All Day Dining Fairmont Bab Al Bahr, Abu Dhabi, UAE
Pre-Opening Team Member Server
July 2009 till October 2010
Working with the manager to create, implement and ensure continuation of SOP’s for In Room Dining and All Day Dining
Designated trainer for all new colleagues on SOP’s, guest’s service standards, health and safety and F&B knowledge.
Laid out pantry plans for the In-Room Dining department
Coordinating with the kitchen for the smooth operations
Perform monthly inventories of supplies and equipment, including glassware and wine
Completed Fire Training & Basic Food Hygiene training Fairmont Dubai, U.A.E
Exchange Grill – Steakhouse and In Room Dining
March 2006 till June 2009
Sahara Star Hotel, Mumbai, India
April 2003 till Feb 2006
Sun & Sand Hotel, Mumbai, India
Jewel of India Restaurant
March 2000 till March 2003
Sheraton Hotel, Doha, Qatar
Al Hubara Restaurant
May 1999 till November 1999
EDUCATION Diploma in Hotel & Business Management - September 2013 Indian School of Business Management
REFERENCES Mr. Lionel Grosgojat
Emirates Flight Catering
Ms. Anahita Gustaspi
ADNH Compass Middle East