SUMMARY

A food and beverage professional with ** years of successful experience in Hotels and Restaurant Management, with recognized strengths in guests satisfaction, budgeting, planning, problem solving and implementing proactive systems. Recognised for developing procedures, service standards, operational policies and operation guidelines while achieving budget and financial targets.

PROFILE

• Developing plan, conducting audits and variance analyses, and maintaining/updating accurate inventories

• Maintaining departmental expenses and P&L

• Ability to train, motivate, and supervise guest service colleagues.

• Self-motivated and a team player

• Extensive background in guest-oriented service operations. ACHIEVEMENTS

• Proactive planning to increase and maintain leading quality audit scores with proven tangible results

• Create and conduct guest satisfaction survey to identify root causes and identify solutions

• Successfully completed and certified Train the Trainer programme from Emirates Fight Catering

• Certified departmental trainer and mentor.

• Recognised on multiple occasions as an exemplary team member. EXPERIENCE Emirates Group – Emirates Flight Catering

Food and Beverage Operation In-charge

Emirates First & Business Class Lounges – 3 Restaurant

(April 2016 – June 2020)

Leading and managing the F&B operations across Emirates First Class and Business class Lounges with a total capacity of more than 1600 customers daily

Successfully contributed to achieve 300 Million Dirhams profit in 2019

Responsible to maintain and meet the food safety and hygiene policies and regulations as per company and HACCP standards.

Responsible for conducting development plans, staff appraisals and performance management for 320 team members.

Demonstrate ability to identify and implement corrective actions arising from incident investigations.

Comply with and practice EKFC Occupational Health and Safety Policy and procedures.

Apply the Quality Policy and Quality System established in accordance with ISO 9001:2015 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy. Fairmont Bab Al Bahr, Abu Dhabi, UAE

Assistant Manager

All Day Dining & In Room Dining

(June 2011 – March 2016)

Managing daily operations of All-Day Dining Restaurant of 275 covers and 369 rooms.

Developing the Brand, creating themes to maximise revenue.

Planning, pricing and implementation of Menus in conjunction with the chefs and maintaining high guest satisfaction measurements

Responsible for the P&L, including manpower and overall bottom line contribution George Gomes

Mobile : +971*********

Email: ade0jt@r.postjobfree.com

Fairmont Bab Al Bahr, Abu Dhabi, UAE

All Day Dining & In Room Dining

Supervisor

October 2010 till May 2011

Ensuring high standards of guest satisfaction and service during the shift.

Coordinating with the kitchen for the smooth operations and converting moments into memories for guests

Responsible for monthly inventories and reporting directly to Assistant Director of F&B

Responsible for order takers and ensuring “zero error” orders.

Designated emergency personnel for In Room Dining and All Day Dining Fairmont Bab Al Bahr, Abu Dhabi, UAE

Pre-Opening Team Member Server

July 2009 till October 2010

Working with the manager to create, implement and ensure continuation of SOP’s for In Room Dining and All Day Dining

Designated trainer for all new colleagues on SOP’s, guest’s service standards, health and safety and F&B knowledge.

Laid out pantry plans for the In-Room Dining department

Coordinating with the kitchen for the smooth operations

Perform monthly inventories of supplies and equipment, including glassware and wine

Completed Fire Training & Basic Food Hygiene training Fairmont Dubai, U.A.E

Exchange Grill – Steakhouse and In Room Dining

Server

March 2006 till June 2009

Sahara Star Hotel, Mumbai, India

Supervisor

April 2003 till Feb 2006

Sun & Sand Hotel, Mumbai, India

Jewel of India Restaurant

Server

March 2000 till March 2003

Sheraton Hotel, Doha, Qatar

Al Hubara Restaurant

Assistant Server

May 1999 till November 1999

EDUCATION Diploma in Hotel & Business Management - September 2013 Indian School of Business Management

REFERENCES Mr. Lionel Grosgojat

F&B Manager

Emirates Flight Catering

Mobile: +971-**-***-****

Email: ade0jt@r.postjobfree.com

Ms. Anahita Gustaspi

Executive Chef

ADNH Compass Middle East

Mobile: +971-**-***-****

Email: ade0jt@r.postjobfree.com

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