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Manager Engineer

Chicago, IL
August 01, 2020

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**** * ********* #* *******, IL ***47 630-***-****


-A software professional with over 15+ years’ experience in the full software development life cycle

-An analytical, inquisitive employee skilled in compiling customer requirements and managing technical teams towards successful outcomes

-A skilled presenter and trainer of technical and business audiences


Implementation Architect, Guidewire Software


Foster City, CA, Remote, Various Locations


-Motorists Insurance, Columbus, OH

Supported claims business and development teams in analyzing, troubleshooting and deploying of ClaimCenter 8.0.3 in a Guidewire InsuranceSuite project featuring a multi-state, multi-line (Workers Comp, Commercial Property, Commercial Auto, General Liability, Crime) rollout

-Led requirements gathering and training sessions to clarify claim assignment strategy

-Coded and configured the ClaimCenter application in various development sprints to conform to BA specified functionality

Technologies used: ClaimCenter 8.0.3, PolicyCenter 8.0.5, PolicyCenter SBTs (WC, GL, CA, CP, CR) SBT, ContactManager 8.0.3, ContactManager 8.0, Gosu, Java, SQL Server

-Intact Insurance, Montreal, QC, Canada

Assisted implementation team in the technical upgrade of ClaimCenter/Contact Center 5.0.9 to ClaimCenter/ContactManager 8.0.3

-Diagnosed and helped with troubleshooting of database inconsistencies and graph cycle errors

-Aided in the porting of classes and SOAP/REST web services

-Managed Guidewire offshore Dublin-located resources in development sprints

Technologies used: ClaimCenter 5.0, ClaimCenter 8.0, ContactCenter 5.0, ContactManager 8.0, Guidewire Upgrade Tool, XML, Java, Oracle

-Westfield Insurance, Westfield Center, OH

Worked as sole Guidewire consultant in assisting E&Y in a ClaimCenter inception

-Assisted with inception sessions, serving as the ClaimCenter SME when needed

-Compiled product gap analysis documents

-Configured and set up Rally with appropriate user stories in preparation for development sprints

Technologies used: ClaimCenter 7.0, XML, Rally

Solutions Architect, InQuira Inc.


San Bruno, CA

-Assisted in the compilation of best practices for InQuira technical consultants to follow

-Involved in the training of technical consultants to ensure consistent delivery in InQuira professional services engagements

-Assisted sales teams in hardware capacity planning

-Assisted technical consultants in requirements gathering and solutions definition

-Assisted technical consultants from implementation teams on construction, configuration and customization of InQuira’s product suite


-BP, Warrenville, IL

-Led requirements gathering sessions to define content workflows

-Trained Subject Matter Experts (SME’s) on use of InQuira Knowledgebase (now Oracle Knowledge with Oracle acquisition of InQuira)

-Led efforts to customize UI of InQuira knowledgebase software

-Worked with BP IT Staff from IBM Global Services to configure required databases (DBA) and design backup and disaster recovery policies (Storage consultants)

-Designed Custom Reports Using MicroStrategy Desktop and MicroStrategy Intelligence Server

Technologies used: InQuira Search, InQuira Information Manager (Oracle Knowledge), Java, Tomcat, JSP Tags, HTML, CSS, JavaScript, MicroStrategy

-GE Fanuc, Charlottesville, VA

-Worked with InQuira Engineering to design a base product enhancement that enabled Single Sign-On (SSO) support with standard HTTP SSO solutions like Siteminder.

-Worked with Tata Consulting Services (TCS) to design and deploy an authentication and authorization solution that involved SSO and integrated users from Siebel CRM and LDAP repositories

-Mentored InQuira technical consultants in the extensive Java based product extensions that needed to be developed for a successful project delivery

Technologies used: InQuira Search, InQuira Information Manager, Java, Tomcat, JSP Tags, HTML, CSS, JavaScript, Java, XML, XSLT, Oracle

-Avis Europe, Bracknell, England, UK

-Worked with InQuira engineers from Shanghai, China, Orlando, FL and San Bruno, CA in an iterative process to identify product internationalization and localization (i18n and l10n) issues and to deploy fixes

-Created custom database crawler to crawl Avis rental locations database

-Created REST web services exposing InQuira functionality and allowing Avis Europe’s software development team to integrate services

-Provided technical advice to Avis Europe’s software development team on proper use of InQuira’s SOAP web services

-Worked with Avis personnel from England, France, Italy, Germany, and Spain to construct a multilingual content creation, approval, translation, and publication workflow that ensured similar content across various country websites of Avis Europe

-Worked to recruit, train, and mentor InQuira Professional Services’ first overseas personnel

-Assisted InQuira Product Management in the creation of a PRD (Product Requirements Document) that subsequently enhanced InQuira’s SOAP Web Services offering

Technologies used: InQuira Search, InQuira Information Manager, Java, Tomcat, JSP Tags, HTML, CSS, JavaScript, Java, SQL Server, ASP.NET, Visual Studio.NET

Software Engineer, ComGlobal Systems


Campbell, CA

-Designed plugins in C++ that overlaid information from ComGlobal’s mission planning software into a GIS mapping application

-Participated in the porting of ComGlobal’s legacy MS J++ software offering into C# and .NET framework

-Used C#, .NET Framework, and SQL on SQL Server 2000 to create data adapter classes

-Developed Windows Services that communicated with legacy hardware using ATL and C++

-Designed and developed a web application that provided for the web-based retrieval of mission planning data

Technologies used: MS Visual J++ (legacy MS Java), ASP, HTML, JavaScript, XML, XSLT, SQL Server, Visual Studio/ Visual Studio.NET, ATL COM, Visual C++, XML, XSL

Professional Services Engineer, Chuckwalla Inc.


Milpitas, CA

-Technical Consultant that installed and configured the Chuckwalla Rich Media Server and built websites that utilized the Chuckwalla Web SDK, ASP, VBScript, and HTML

-Helped build/release teams to develop installer for Chuckwalla Web SDK using InstallShield Script

-Assisted sales teams in creating demo environments that included sample implementations of the Chuckwalla suite of products


-Deep Learning Specialization from at Coursera

-Machine Learning from Stanford University at Coursera (98% grade)

-ClaimCenter Functional Certification 6.0, 7.0, 8.0

-B.A. in Computer Science, Carleton College, Minnesota, USA (2000)

-Knowledge Centered Support (KCS) Training

-Languages: English, Spanish (conversational)



-JIRA, Subversion, git, Rally, MS Project, MS Office

-Programming Languages / Methodologies

-Python, NumPy, Pandas, TensorFlow, Keras, Gosu/GScript, Java, JSP, JSTL, XML, XSLT, XPath, C#, ASP.NET, C/C++, HTML, CSS, JavaScript, SQL., Agile Project Mgmt.

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