+971*********

ade0es@r.postjobfree.com

www.linkedin.com/in/vikas-chawla

Contact Information

Strengths

Customer Service

Decision Making

Detail-oriented

Multi-tasking

Time Management

Conflict Resolution

Languages

Spanish

English

Hindi

Sindhi

Skills

Birthdate

17-October-1981

Residence

Dubai, UAE

Nationality

Indian

Visa Status

Employment Visa

Driver's License

Dubai

Personal information

VIKAS CHAWLA

COMMERCIAL MANAGER

Dynamic Commercial Manager with progressive experience in developing business market strategies, directing new sales initiatives and leading growth to meet and exceed sales targets. Possesses excellent oral and written communication skills, able to handle multiple tasks simultaneously and meets tight deadlines. Extensive customer care and tour guide experience of over 5 years and sales experience of over 12 years. Professional Summary

COMMERCIAL MANAGER

Green Environmental Solutions FZE, Ras Al Khaimah, UAE December 2018 - Present

- Maintaining productive relationships with existing clients.

- Delivering a high level of service to clients to both maintain and extend the relationships for future business

opportunities.

- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.

- Ensuring regular flow of business as per targets set by the company.

- Meeting client delivery deadlines while maintaining quality standards.

- Issuing disposal certificates to clients as per UAE municipality guidelines.

- Performing internal audits at regular intervals to ensure quality standards.

- Reviewing efficiency of waste management processing techniques.

- Ensuring safety standards are followed in the process.

- Ensuring proper maintenance of waste collection

equipment.

- Supervising waste packing operations to ensure regulatory compliance.

Work Experience

1/3

CONTACT CENTER AGENT

Emirates Airlines, Dubai, UAE May 2015 - July 2018

- Effectively managing large amounts of incoming calls – over 80 calls a day.

- Handling customers queries in languages like Spanish, English and Hindi.

- Identifying and assess customers’ needs to achieve satisfaction.

- Providing accurate, valid and complete information by using the right methods/tools.

- Efficiently converting 20-25% of calls into a sale.

- Meeting personal/team sales targets and call handling quotas.

- Handling complaints, providing appropriate solutions and alternatives within the provided time limit and guidance.

- Building sustainable relationships of trust through open and interactive communication with all customers.

- Following communication procedures, guidelines and policies as laid out by Emirates

- Making new flight bookings and amendments.

- Responsible for handling customer queries for all lines of Emirates products and services

- Fluent in reservation System Easy Mars and Res Connect. SPANISH TOUR GUIDE

Milan Tours – Dubai, Dubai December 2013 - April 2015

- Lead tour groups and ensured that all needs of clients are addressed

- Offered commentary and interesting bits of information to the guests

- Ensured safety of clients and assisted in the implementation of security measures in the venue.

- Offered sightseeing advice to the guests

- Regularly reviewed historical information and been aware of the current facts to ensure the tour content is accurate and varied

- Provided guests with information regarding other services and facilities the hotel offers as well as any other useful local information

- Observed and analyzed guest behavior and provided managers with feedback on ways in which the customer experience could be improved

SPANISH TOUR GUIDE

Kurban Tours, Dubai April 2012 - November 2013

- Lead tour groups and ensured that all needs of clients are addressed.

- Ensured safety of clients and assisted in the implementation of security measures in the venue.

- Prepared tour guide documents.

- Developed program itineraries depending on the needs of clients.

- Developed promotional material for distribution to clients.

- Promoted and pushed the sales of souvenirs and trail guidebooks.

- Established a good relationship with travel agents and travel agencies.

- Assisted in maintaining safety and cleanliness of the site. SALES MANAGER

Fashion & Sports,, Lanzarote-Spain April 2008 - December 2011

- 3 years of experience with the ability to work effectively under pressure.

- Exceptionally organized, mentored, trained and developed the skill and talent of associates.

- Interacted with subordinates, supervisors and customers on a timely basis.

- Met the customer requirements and resolved any issues and conflicts.

- Responsible for the hiring and training of the sales team.

- Effectively arranged and managed all activities and programs in store.

- Established procedures, polices and standards to maintain uniformity in the sales team.

- Ensured that all individuals get regular feedback through coaching and recognition.

- Represented the store in the local community to expand the clientele. 2/3

OPERATIONS / SALES MANAGER

Seven Star, Lanzarote-Spain September 2005 - March 2008

- Managed a sales team comprising of 7 people.

- Defined new potential market segments and developed new marketing strategies.

- Worked in the operations department handling day-to-day accounts, petty cash and bank correspondence.

SENIOR SALES EXECUTIVE

Seven Star, Lanzarote-Spain February 2000 - August 2005

- Dealt with products ranging from – MP3s, Digital Cameras, Watches, Game Stations etc.

- Assigned brands included - Sony, Panasonic, Samsung, D & G, Citizen, and Nintendo.

- Met the customer requirements and resolved any issues and conflicts. GRADUATE DEGREE -

Delhi University, Delhi, India

Bachelors of Commerce (Correspondence)

HIGH SCHOOL

Mulund High School, Mumbai, India

Maharashtra Board - Commerce

Educational Information

3/3

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