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Project Manager

Detroit, MI
August 01, 2020

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Ronnie Hagel

Saint Clair Shores, MI ***** 586-***-****

Delivery Lead / Project Manager

Well-rounded technical career with notable experience guiding complex projects for industry leaders and government entities.

Technical Professional with 25+ years of experience handling all aspects of project management and delivery including gathering and analyzing requirements, assessing project feasibility, allocating necessary resources, and establishing criteria for project milestones and final deliverables. Skilled in developing complex technical solutions to streamline internal business processes and enhance operational efficiency, while identifying and mitigating underperforming areas. An experienced manager and mentor with the ability to transfer knowledge, encourage the use and application of industry best practices, and devise effective training and development plans to strengthen team effectiveness.

Core Competencies:

Client Relationship Management

Full Life Cycle Project Management

Systems Launch / Implementation

Problem Resolution / Troubleshooting

Cross-Functional Team Management

Agile / Scrum Development

Waterfall Methodology

Operations Management

Risk Assessment / Mitigation

Data Integration / Management

Backup and Recovery Strategies

Software Development

Quality Assurance & Testing

Technical Consulting

Business Intelligence

Professional Experience

Blue Cross Blue Shield of Michigan (BCBSM)

Governance Team Manager (OpTech) / Delivery Lead (Genpact), Sep 2011 – Present

Oversee all government-mandated marketplace projects for National Healthcare, supporting daily operations for Accumulator Solutions, Enrollment and Billing, Servicing, Production Development Pricing, and Actuary, and Claims Operations teams. Manage a team of project coordinators, technical leads and delivery leads in developing and instituting PMO standards to track financials, establishing and reviewing Key Performance Indicators, and implementing necessary process improvements. Coordinate efforts with Test Delivery Leads, Developers, Program Managers, Test Leads, and Business Analysts to create schedules, finalize technical designs and specifications, and clarify business rules and requirements for each project. Function as JIRA Coach handling all aspects of Scrum Planning, including story development, establishing project plans, organizing and facilitating Standup meetings, and ensuring Sprint and Implementation Readiness.

Key Contribution:

Successfully delivered a multitude of high-profile projects and custom solutions that streamlined business functions, improved operations, and increased efficiency.

Consistently led and managed elite project and technical teams that effectively developed and implemented improvements to increase productivity and strengthen overall performance metrics.

United Health Care (Ciber)

Delivery Lead, May 2011 – Sep 2011

Operated as primary point of contact between technical teams, and project stakeholders on B2B projects. Led an elite team of technical professionals and cross-functional project teams, ensuring on time completion of project deliverables, while adhering to strict project budgets and quality standards. Scheduled and facilitated planning and status meetings, to finalize proposed changes, address potential risks and identified issues, track and manage project dependencies and update schedules and overall project timelines to accommodate resource availability.

Key Contribution:

Successfully managed several correlated projects and governed the development and execution of strategic plans to ensure final solutions aligned with organizational goals and objectives.

Wayne County

Delivery Lead, Jul 2007– Apr 2011

Led complex project initiatives from inception to completion for the Deputy Chief Executive Office (DCEO), ensuring on time delivery of quality products while staying on time and on budget. Assembled and managed a highly effective project team to manage project milestones, alleviate potential risks, and confirm quality and validity of final solutions. Organized training on Information and Project Lifecycle Management, and executed product launches and deployment plans.

Key Contributions:

Spearheaded and managed the migration from SharePoint 2007 to SharePoint 2010, and handled all related projects including the SharePoint server integration for the DCEO office.

Coordinated with internal business stakeholders to analyze project proposals, identify potential issues and delays, brainstorm and finalize critical paths, and capitalize on available resources.

Directed the Road Infrastructure Management System (RIMS) integration for the Department of Public Services’ Roads Division. Governed the multi-million dollar project which introduced and supported Service Request, GIS Management, Work Orders, Analytics, Legacy System Conversion, and Time and Materials Tracking.

Devised and executed effective test plans to analyze expected versus actual test results in correlation with actionable items.

Developed and implemented the Document and Records Management System countywide and provided ongoing management and maintenance to ensure proper functionality to support overall operations.

Blue Cross Blue Shield MI Strategic Staffing

IT Project Manager, Aug 2005 – Jul 2007

Handled all aspects of project management and product development for the Membership and Billing team, ensuring all internal processes, procedures, and proposed solutions align with organizational goals and objectives. Organized and facilitated team meetings to finalize technical designs; scheduled project tasks, and coordinated project enhancements and changes with production support team items. Developed and implemented strategic plans to govern maintenance activities to support project work plans.

Key Contribution:

Maintained ownership of Integrated Deployment Plan and Change Control as well as technical design scorecard review meetings, ensuring all project stakeholders remained abreast of project status and potential delays, while leveraging additional resources to ensure project stayed on course for on time delivery.

General Motors Corporation (Process Development Corp)

IT Project Manager, Jun 2004 – Feb 2005

Directed project engagements and implementations to support Accounting operations. Gathered and analyzed business requirements, assessed project feasibility, and established criteria for project milestones and final deliverables. Devised plans to create comprehensive dashboards, score cards, and reporting tools for the Global Purchasing department, and introduced functionality to track non-contracted parts and open issues. Coordinated with clients in preparing project proposals and budget estimates, and utilized MS Project and Visio to document processes and project progress. Managed a high-performing team of technical professionals tasked with ensuring on time completion and delivery of quality products of services.

Key Contribution:

Successfully delivered technical solutions according to finalized business requirements and technical specifications; collaborated with clients’ on end-user training and development to ensure adoption and client satisfaction.

Technical Proficiencies


Windows, Mac OS


Microsoft Office Suite, MS Project, MS SharePoint, MS Visio, GM Parts Database, IIS Web Servers, PMBOK


Waterfall / Agile / Scrum

Education and C credentials

Master Certificate, Project Management Information Systems/Information Technology Villanova University, Villanova, PA

Bachelor of Science, Business Administration – e-Business University of Phoenix, Troy, MI

Associate Degree Business Data Processing Monroe County Community College, Monroe, MI

Professional Associations

Member Great Lake Chapter of Project Management Institute

MCA Marine Corps Association

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