Manager Customer Care
Resume:
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PURITY GAKII MWANGI,
Tel: 072*-***-***/072*-***-***
Email: ********@*****.***
Personal Details
Marital Status: Single
Education And Professional Qualifications:
Catholic University of Eastern Africa,Bachelor’s Degree in management,2013 - 2015
Kabete Technical institute, Diploma in Banking and Finance, 2007-2009,Pass
Kenya Certificate of Secondary Education, Chuka Girls High School, 2002-2005, c+ Objective: To be a successful Oriented Manager.
Career Profile:
Am a reliable, responsible, honest, hardworking, fast learner and self-motivated individual able to work effectively and independently at all levels in an organization with the ability to manage, change and achieve targets both at individual and group work level with minimal supervision.
Key Professional Skills:
Excellent communication and negotiation skills.
Able to work using a flexible approach to managing and prioritizing a high workload and multiple tasks with tight deadlines.
Easy establishing of strong working relationships with colleagues from different functions and backgrounds.
Efficiently can manage the resources assigned to me both human and physical in various job roles resulting in the achievement of project objectives
Working knowledge in computer applications including Ms Word, Excel, among others
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PROFESSIONAL EXPERIENCES
CLIMENTINE LIMITED (Construction, Transport and supply, Property Management And Tenders.)
Nov 2015 to Date
Manager
Ensure maximum coordination of all day to day activities.
Market the company Products and get new clients.
Ensure proper and accurate record keeping.
Keeping and maintaining the company confidentiality.
Maintaining the office inventory.
Supervising the company’s projects e.g. construction.
Filling of KRA monthly and annual returns for the company.
Preparing daily, weekly And Monthly reports.
Ensure the supplies and deliveries are done promptly.
Organize for the staff and directors meeting.
Taking and typing minutes during and after meetings
Apply new tenders for the company.
Ensure the director’s offices are clean and the documents are put in order.
Customers follow up.
Emara Credit Limited (Micro Finance) Aug 2014 TO NOV 2015 Credit officer
Loan application, processing and posting.
Accounts opening.
Clients’ assessment.
Loans recovery.
Preparing credit summaries.
Marketing the company products.
Receiving and depositing cash from clients.
Pay bill posting.
Loan disbursements.
Preparing daily reports.
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Talent achievers limited – (Real Estate Co.)Feb/ 2011-Aug /2014 Manager-Eldoret Branch
Deliver excellent customer service through maintenance of high service standards at all times.
Ensure that the company remains profitable and competitive at all times.
Ensure that business targets are set and met on the agreed time.
Assist in recruiting staff for the company.
Ensure effective management and coordination of company resources.
Monitored the performance of the staff against set targets.
Ensure all the staffs are motivated to improve on their performance.
Provide seamless, timely, accurate and responsive service to customers.
Manage customer relationship to enhance business growth through crosses selling.
Cost management as well as drive customer education to staff.
Chairing and organizing meetings and events for the company.
Ensure coordination of company activities.
Ensure timely submission of relevant reports to the directors.
Organizing business and trade fair expo for the company.
Ensure the company website is up to date always.
Offer consultancy services to various clients.
Marketing company properties and identifying new ones.
Preparing and updating the company brochures monthly.
Served as mortgage advisor to clients by linking them up with various banks. Talent Achievers Limited (Real Estate Co) Jun. 2010 to Feb 2011 Sales And Marketing / Property Manager –Nairobi branch
Marketing the company’s properties to prospective buyers.
Offer customer satisfaction and customer complaint resolution.
Bringing in new properties for the company.
Attending business meetings.
Prepared statement for the landlords every month
Ensured tenants paid rent on time.
Organizing for team building for the company staff
Updating the company website
Preparing the company brochures and updating them monthly.
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Kenya post office savings Bank
Attachment /Casual/Sales Representatives- Head office, Karen Branch, 2008 Nov to May 2010 Attachment period
Duties
Capturing of salary payrolls.
Sorting and capturing of customers certificates.
Banking of cheques.
Verification,Balancing and capturing of cheques Casual
Duties
Performed customer care duties at the bank reception
Assisted customers open accounts
Acted as the bank messenger
Ensured the bank is clean always
Prepared tea for other staff
Assisted at the bank M.pesa counter
Sales representatives
Duties
Marketing bank products.
Visiting various schools to persuade students to open the accounts.
Opening accounts for clients in town.
Attending roadshows to market the bank products. Meru South Farmer’s Co-operative Union Ltd
Customer care desk, sept 2008
Duties
Provide seamless, timely, accurate and responsive service to customers.
Manage customer relationship to enhance Sacco growth through crosses selling
Ensure that all relevant procedures and processes are adhered to
Escalate customer complaints
Ensure coordination in the Sacco at all times
Ensure timely submission of relevant reports.
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Achievements
Prepared the company profile
Prepared the company website
Awarded marketing and selling skills certificate
Awarded training on enhancing employee performance certificate
Attended several trainings on real estate
Served as a property consultant to clients e.g. Moi Teaching &Referral Hospital Staff Pension Scheme
Served as a construction project manager
Hobbies/Interests:
Making new friends
Visiting and spending time at the children’s home.
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REFEREES
Please feel free to contact the under mentioned in regard to my competence, work ethics and performance.
DAVID LEKUTA,
DIRECTOR,
CLIMENTINE LIMITED,
P.O.BOX 4646-30100, ELDORET
Tel: 072*******
LIVINGSTONE TALEL,
DIRECTOR,
EMARA CREDIT LIMITED,
P.O.BOX, 74716- 00200
NAIROBI
Tel:072*-***-***
DOMINIC KIBET,
DIRECTOR,
TALENT ACHIEVERS LTD,
P.O Box 6051- 30100 ELDORET
Tel: 072*-***-***
Contact this candidate