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Manager Customer Care

Location:
Nairobi, Nairobi County, Kenya
Salary:
50,000
Posted:
August 01, 2020

Contact this candidate

Resume:

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PURITY GAKII MWANGI,

P.O Box ****-*****, ELDORET

Tel: 072*-***-***/072*-***-***

Email: ade0cs@r.postjobfree.com

Personal Details

Marital Status: Single

Education And Professional Qualifications:

Catholic University of Eastern Africa,Bachelor’s Degree in management,2013 - 2015

Kabete Technical institute, Diploma in Banking and Finance, 2007-2009,Pass

Kenya Certificate of Secondary Education, Chuka Girls High School, 2002-2005, c+ Objective: To be a successful Oriented Manager.

Career Profile:

Am a reliable, responsible, honest, hardworking, fast learner and self-motivated individual able to work effectively and independently at all levels in an organization with the ability to manage, change and achieve targets both at individual and group work level with minimal supervision.

Key Professional Skills:

Excellent communication and negotiation skills.

Able to work using a flexible approach to managing and prioritizing a high workload and multiple tasks with tight deadlines.

Easy establishing of strong working relationships with colleagues from different functions and backgrounds.

Efficiently can manage the resources assigned to me both human and physical in various job roles resulting in the achievement of project objectives

Working knowledge in computer applications including Ms Word, Excel, among others

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PROFESSIONAL EXPERIENCES

CLIMENTINE LIMITED (Construction, Transport and supply, Property Management And Tenders.)

Nov 2015 to Date

Manager

Ensure maximum coordination of all day to day activities.

Market the company Products and get new clients.

Ensure proper and accurate record keeping.

Keeping and maintaining the company confidentiality.

Maintaining the office inventory.

Supervising the company’s projects e.g. construction.

Filling of KRA monthly and annual returns for the company.

Preparing daily, weekly And Monthly reports.

Ensure the supplies and deliveries are done promptly.

Organize for the staff and directors meeting.

Taking and typing minutes during and after meetings

Apply new tenders for the company.

Ensure the director’s offices are clean and the documents are put in order.

Customers follow up.

Emara Credit Limited (Micro Finance) Aug 2014 TO NOV 2015 Credit officer

Loan application, processing and posting.

Accounts opening.

Clients’ assessment.

Loans recovery.

Preparing credit summaries.

Marketing the company products.

Receiving and depositing cash from clients.

Pay bill posting.

Loan disbursements.

Preparing daily reports.

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Talent achievers limited – (Real Estate Co.)Feb/ 2011-Aug /2014 Manager-Eldoret Branch

Deliver excellent customer service through maintenance of high service standards at all times.

Ensure that the company remains profitable and competitive at all times.

Ensure that business targets are set and met on the agreed time.

Assist in recruiting staff for the company.

Ensure effective management and coordination of company resources.

Monitored the performance of the staff against set targets.

Ensure all the staffs are motivated to improve on their performance.

Provide seamless, timely, accurate and responsive service to customers.

Manage customer relationship to enhance business growth through crosses selling.

Cost management as well as drive customer education to staff.

Chairing and organizing meetings and events for the company.

Ensure coordination of company activities.

Ensure timely submission of relevant reports to the directors.

Organizing business and trade fair expo for the company.

Ensure the company website is up to date always.

Offer consultancy services to various clients.

Marketing company properties and identifying new ones.

Preparing and updating the company brochures monthly.

Served as mortgage advisor to clients by linking them up with various banks. Talent Achievers Limited (Real Estate Co) Jun. 2010 to Feb 2011 Sales And Marketing / Property Manager –Nairobi branch

Marketing the company’s properties to prospective buyers.

Offer customer satisfaction and customer complaint resolution.

Bringing in new properties for the company.

Attending business meetings.

Prepared statement for the landlords every month

Ensured tenants paid rent on time.

Organizing for team building for the company staff

Updating the company website

Preparing the company brochures and updating them monthly.

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Kenya post office savings Bank

Attachment /Casual/Sales Representatives- Head office, Karen Branch, 2008 Nov to May 2010 Attachment period

Duties

Capturing of salary payrolls.

Sorting and capturing of customers certificates.

Banking of cheques.

Verification,Balancing and capturing of cheques Casual

Duties

Performed customer care duties at the bank reception

Assisted customers open accounts

Acted as the bank messenger

Ensured the bank is clean always

Prepared tea for other staff

Assisted at the bank M.pesa counter

Sales representatives

Duties

Marketing bank products.

Visiting various schools to persuade students to open the accounts.

Opening accounts for clients in town.

Attending roadshows to market the bank products. Meru South Farmer’s Co-operative Union Ltd

Customer care desk, sept 2008

Duties

Provide seamless, timely, accurate and responsive service to customers.

Manage customer relationship to enhance Sacco growth through crosses selling

Ensure that all relevant procedures and processes are adhered to

Escalate customer complaints

Ensure coordination in the Sacco at all times

Ensure timely submission of relevant reports.

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Achievements

Prepared the company profile

Prepared the company website

Awarded marketing and selling skills certificate

Awarded training on enhancing employee performance certificate

Attended several trainings on real estate

Served as a property consultant to clients e.g. Moi Teaching &Referral Hospital Staff Pension Scheme

Served as a construction project manager

Hobbies/Interests:

Making new friends

Visiting and spending time at the children’s home.

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REFEREES

Please feel free to contact the under mentioned in regard to my competence, work ethics and performance.

DAVID LEKUTA,

DIRECTOR,

CLIMENTINE LIMITED,

P.O.BOX 4646-30100, ELDORET

Tel: 072*******

LIVINGSTONE TALEL,

DIRECTOR,

EMARA CREDIT LIMITED,

P.O.BOX, 74716- 00200

NAIROBI

Tel:072*-***-***

DOMINIC KIBET,

DIRECTOR,

TALENT ACHIEVERS LTD,

P.O Box 6051- 30100 ELDORET

Tel: 072*-***-***



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