Front Office Executive

HEENA THABASSUM P.S

Abu shagarah, Sharjah

Tel: 009***********

E-mail : **********@*****.***

CAREER PROFILE

To enhance my professional skills in a dynamic and stable workplace, efficiently contribute my skills and abilities to create a difference and strive towards the success of the organization.

ACADEMIC CREDENTIALS

MBA – Operations Management (2019), Madras University, India.

Bachelor of Business Administration (BBA) (2017), Vellore Institute of Technology (VIT), India.

Higher Secondary (HSE) (2013), State Board of Public Examination (Tamil Nadu), India.

SSLC (2011), State Board of Public Examination (Tamil Nadu), India.

KEY SKILLS

Excellent Customer Service Skills.

Proficient in Computers - MS Word, Excel & Power point.

Excellent verbal and written communication skills.

Strong interpersonal, office administration and multitasking skills.

Listening skills with a strong attention to detail.

Natural flair and ability to work on own initiative or as art of team.

ACHIEVEMENTS

Excellent ability to solve guest related and personal issues in a practical and creative way.

Competent in developing and sustaining effective relationships with customers for increased business opportunities.

Known for creative, knowledgeable and resourceful Hotel Executive with main emphasis in sales and Hotel operations.

INTERESTS

Photography

Music – Tamil & Bollywood

Movies – Action, Comedy, Horror

Dancing & Cooking

WORK EXPERIENCE

SHAMSU’S INN, VELLORE, INDIA Jan 2019 – Dec 2019

Designation : Supervisor – Front Office Management

I worked at my own concern as front office management and HR from 05/01/2019 till 15/12/2019.

Roles and Responsibilities

Greet and register guest, providing prompt and courteous service to ensure optimal customer satisfaction.

Check-in and check-out procedures.

Booking and reservation management.

Respond to guest request and handle guest issues.

Managing resumes and views.

Attentive, organized and able to prioritize tasks for optimum efficiency.

Take and confirm reservation over phone, email, online booking and in person, ensuring no reservation overlaps or hotel-overbooking.

CHILD CENTRIC SCHOOL, VELLORE, INDIA Aug 2017 – Oct 2017

Designation : Teacher

Roles and Responsibilities

Handling social studies subject for classes from 1st to 5th standard

Creating effective and engaging lesson plans.

Managing the day-to-day running of the classroom.

VODAFONE, Chennai, INDIA July 2015 – Aug 2015

Internship in Vodafone mobile services Chennai, India.

NSR Plastic, Vellore, INDIA May 2017 – June 2017

Internship in NSR Plastic Pvt. Limited Vellore, India for a period of one month.

PERSONAL DETAILS

Nationality : Indian

Religion : Islam

Date of Birth : 4th Oct 1994

Marital Status : Married

Languages Known : English, Hindi, Tamil and Malayalam

Passport : S4905600

Visa Status : Residence Visa (Husband’s Sponsorship)

DECLARATION

I hereby declare that all the above-written particulars are true to the best of my knowledge and belief.

HEENA THABASSUM P.S

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