Sales Service Representative

Curriculum Vitae

Name : Paul Katembo Tavahika

Address : # ** ****** ***-* **** REMBO MAKATI

Mobile : 093********

E-mail : *******@*****.***

Career objective:

To secure a positive outcome in the work am being assigned to, where by hard work, passion, dedication and the ability to acquire new skills will Advantage any Company I work for.

EXPERIENCE:

January 15, 2017 – Jan 13, 2019, working at Accenture

POSITION: HUMAN RESOURCE & ACCOUNT RESEIVABLE SPECIALIST

(French Account) supporting Canada and Northern America

Responsibilities:

Talent Acquisition, Interview scheduling by connecting candidates to Interviewers

using Taleo recruitment tool.

Setting a coincident platform for both Hiring Managers and candidates for a face to face interview, Hangout interviews or phone interviews in same or different time zones.

Providing immediate and accurate response to customer's queries once escalated from Tier 1.

Contract creation and letter offer once the candidate is hired.

Giving an hourly update to the stakeholders during the recruitment (end to end process).

Cash Receipt and Billing Payment using SAP, ELITE & ARCS 2G.

SAP Navigation (Full Payment, Partial Payment, foreign Exchange, Bank Changes, and other more SAP Expertise)

From May 5, 2015 to Jan 2017(part time job), working as a French Teacher at Olivarez College.

April 15, 2013 – January 5, 2016, worked at Tele-Connect (BPO)

POSITION: CUSTOMER SERVICE REPRESENTATIVE

(French-English Acc) supporting North America and Canada.

Responsibilities in a Financial Account

Marketing promotional Credit cards (MasterCard and Visa Cards)

Sales and making a daily, weekly and monthly update of credit cards sales.

Managing an hourly customers’ data in CRM.

Handling inbound outbound calls and e-mails/chat with customers with concerns.

Sales and making a daily, weekly and monthly update of sales.

Balance transfer from customer’s credit cards to their personal checking bank accounts.

Responsibilities in D.A Acc (Directory Assistance)

Providing immediate and correct address or Contacts to customers.

Giving accurate Information to customers by doing a quick Google search or using American Directory or even Caller's Website's companies.

Creating tickets or cases for any escalation.

Solving customer’s queries by e-mailing them a Links containing the details of their concern.

POSITION: TECHNICAL SUPPORT REPRESENTATIVE

Responsibilities:

Handling cases and claims of customers having issues with our products

Live chat with customers having queries

E-mail support and Voice Messages reply

Providing and guiding the customers with reset procedure of the product if required.

Installing software compatible with the Unit and with the PC.

Processing refund and replacement labels(RMA).

Creating promotional tickets for code.

Escalate cases to the head office if required.

Training:

Banking account training for acquisition credit card and Balance Transfer.

CRM and customers’ data management.

Tier 1 and Tier 2 Recruitment training from sourcing to hiring.

Taleo Global Recruitment Portal training in Services Desk and Tier

SKILL SET:

High command and Fluent in French, English and Tagalog.

Active listening and Convincing power in sales and marketing.

Attention to details and courtesy while handling upset customers.

Technical Support expertise and assistance.

H.R recruitment skills for (CSW: Candidate Selection Workflow)

High knowledge in interview scheduling and contract creation.

Computer knowledge: MS office, Basic computer troubleshooting.

Educational qualifications

1999 – 2004 : University of Kisangani (UNIKIS - DRC)

Qualification : Degree in Nursing care.

1990 – 1996 : Katwa High School (DRC)

Qualification : Diploma in Pedagogy (teaching Methodology).

Primary school : katwa Primary school.

Qualification : Certificate.

Personal details

Date of birth : July 19, 1976

Language known : English, French, Tagalog

Nationality : Congolese

Strength : Hard work, Smart work Good attitude, Team work.

Hobbies : Singing, composing Christian songs, playing football.

Contact person Valerie Epie

Title : CSR at Telus

Mobile : 091********

Gary Cerwin

Title : English Outbound Specialist at Minacs Birla

Mobile : 091********

NOTE: I am married to a Filipina waiting for my Residence visa process.

Declaration

I certify that the statement made by me above are true, complete and correct to the best of my knowledge and belief.

PAUL K. TAVAHIKA

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