Sales Manager
Resume:
Name:Hesham Abo El Fetouh El Sheikh
Date of Birth: 01-09-1968
Nationality: Egyptian Address: Dubai – UAE
Mobile:971- 050******* - 556076677
Email:*******.******@*****.***
Career Summary
Professional banker with twelve years of experience as a senior retail sales and service manager, business development management, sales, marketing and purchasing, with great communication skills. Work Experience
1)Private office of HH Sheikh Sultan bin Khalifa Al Nahyan - (February 2016 - January 2020)
-Senior Sales and purchasing Coordinator:
- Collate purchase orders and purchase requisitions in order to order materials, goods and supplies.
- Sending orders to suppliers.
- Reviewing inventories and orders as required.
- Interacting with the suppliers on a day to day basis.
- Reviewing deliveries against the orders.
- Tracking orders` status.
- Dealing with non-supplied, under orders, over orders and damaged goods.
- Ensuring that any invoices are sent to accounts for payment.
- Producing and maintain all reports.
- Health and Safety, Quality and other legal requirements.
- Overseeing any large procurement that may happen. 2)United Insurance Company UAE - (December 2014 – January 2016) – Senior Sales Specialist:
- Developing and maintaining relationships with corporate clients and individual Customers.
- Keep accurate records of all customer accounts and ensures KYC procedures are adhered.
- Approaching new clients.
- Maintaining the relationships with existing clients to increase sales Volume of the Company products and services.
3)AMC Commercial Investment UAE - (March 2012- December 2015) - Business Development Manager:
- Thoroughly review the Financial Contracts between the company and the Traders to minimize risk and reduce Fees.
- Build relationships with small and Medium corporations and offer recommendations for current assets and financial services that best suit the clients ‘requirements.
- Conduct in –depth review of clients Bank Guarantees Terms and Conditions and discuss it with the client and the issuing bank to match it with the Financial contact terms and conditions. 4)National Bank of Abu Dhabi UAE - (August 2001- Feb.2012) -Senior Retail Sales and Service Manager.
- Working closely with the branch manager to determine how to the best achieve sales targets.
- Ensuring all sales officers are fully trained in products, processes and system.
- Allocating targets among Retail Sales Officers and provide Coaching, monitoring and Guidance to them.
- Enhancing Cross selling skills for the RSO’s
- Ensuring that all staff are rendering a unique customer service to achieve customer satisfaction. - Monitoring staff daily performance and achievements.
- Handling Customer’s complains and feedbacks over the phone and face to face in a professional manner.
- Reviewing and verifying daily, weekly and monthly GL reports.
- Attending and replying all internal Audit comments and seek ratifications for it.
- Approving over limit cash transactions
- Supervising the Operation Dept. to ensure smooth running of business. 5) Union National Bank UAE - (Feb.2000- May 2001) - Customer Sales and Service officer
- Attending the customers visiting the Branch, identifying their needs, presenting the bank product That best suits their needs.
- Achieving and exceeding the allocated target.
- Delivering the highest levels of customer service to ensure customer satisfaction. - Cross selling all bank products in a professional and planning manner. Skills
- Operating under considerable day to day pressure, - Responsible and self –reliant - Strong
decision-making abilities.
- Negotiation, presentation and communication skills.
- Strong time management and organizational skills. Seeking a suitable position in a progressive organization in which a consistent record of excellence can be achieved and a positive contribution can be mad Education and Courses
- BSC of Arts English Department – Cairo University – 1993
-General banking course.
- Customer service course.
- Marketing your service business.
- Bank Fraud.
- Presentation, Negotiation and Communication skills.
- Money laundering.
- Fraud on ATMs.
- Seminar on suspicious transaction.
- Budgeting workshop.
- PML.
- Coaching Staff.
- VAT implementation.
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