Alaa Haitham Homsi
Lebanon, Beirut, airport street
Customer service professional with 5+ years experience in lead qualiﬁcation, proven customer service, and communication skills to effectively ﬁll the customer service role in your reputable company. I hope to ﬁnd challenging and fulﬁlling work that will allow me to further my expertise while working within a team and be a part in promoting your company’s brand name.
Hawa Chicken, Baabda POS
Customer service representative
Greeting customers and helping them with complaints and questions. Communicating with customers through various channels, and responding to their inquiries. Achieving customer service satisfaction, and providing proffesional customer support. Strong communication and sales skills. Resolve customer complaints via phone, email, mail, or social media Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges. Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers. Suggest solutions when a product malfunctions.
Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with manager to ensure proper customer service is being delivered. Close out or open call records.
Special forces paintball
Customer service representative
Greeting customers and helping them with complaints and questions. Communicating with customers through various channels, and responding to their inquiries. Achieving customer service satisfaction, and providing proffesional customer support. Strong communication and sales skills.
Qwerty - beirut
Indoor sales (IT and electronics section)
Communicating with customers, making outbound calls to potential customers, and following up on leads, Upselling products and services.
Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Creating and maintaining a database of current and potential customers. Explaining and demonstrating features of products and services. Staying informed about competing products and services. Researching and qualifying new leads.
Closing sales and achieving sales targets
Lebanese International University - Beirut
B.S. In Information Technology
Faculty of bussiness administration
Interpersonal Communication skills
Teamwork and Adaptability to work alone
Conﬂict management and Decision-making
Accuracy and eﬃciency
Self-conﬁdence and Self-motivated
Brainstorming and creativity
Up-selling, cross-selling and negotiation
Integrity and responsibility
Willingness to learn new techniques
Patience, tolerance, and empathy
Customer service skills
Microsoft oﬃce tools
Adobe bundle and photography
English :very good in reading, writing and speaking Arabic:mother tongue
Curiosity of searching about new topics
Photography and video montage