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Social Media Customer Service

Location:
Beirut, Lebanon
Salary:
450kwd
Posted:
August 01, 2020

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Resume:

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Alaa Haitham Homsi

Lebanon, Beirut, airport street

+961******** ade0aq@r.postjobfree.com

Objective

Customer service professional with 5+ years experience in lead qualification, proven customer service, and communication skills to effectively fill the customer service role in your reputable company. I hope to find challenging and fulfilling work that will allow me to further my expertise while working within a team and be a part in promoting your company’s brand name.

Experience

Hawa Chicken, Baabda POS

Customer service representative

Greeting customers and helping them with complaints and questions. Communicating with customers through various channels, and responding to their inquiries. Achieving customer service satisfaction, and providing proffesional customer support. Strong communication and sales skills. Resolve customer complaints via phone, email, mail, or social media Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges. Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers. Suggest solutions when a product malfunctions.

Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with manager to ensure proper customer service is being delivered. Close out or open call records.

Special forces paintball

Customer service representative

Greeting customers and helping them with complaints and questions. Communicating with customers through various channels, and responding to their inquiries. Achieving customer service satisfaction, and providing proffesional customer support. Strong communication and sales skills.

Qwerty - beirut

Indoor sales (IT and electronics section)

Communicating with customers, making outbound calls to potential customers, and following up on leads, Upselling products and services.

Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Creating and maintaining a database of current and potential customers. Explaining and demonstrating features of products and services. Staying informed about competing products and services. Researching and qualifying new leads.

Closing sales and achieving sales targets

2018

2012

Education

Lebanese International University - Beirut

B.S. In Information Technology

3.1

Lebanese university

Faculty of bussiness administration

2 years

Skills

Interpersonal Communication skills

Teamwork and Adaptability to work alone

Conflict management and Decision-making

Active listening

Accuracy and efficiency

Self-confidence and Self-motivated

Brainstorming and creativity

Up-selling, cross-selling and negotiation

Integrity and responsibility

Time-management

Willingness to learn new techniques

Patience, tolerance, and empathy

Customer service skills

POS systems

Microsoft office tools

Networking

Programing languages

Adobe bundle and photography

Social media

Language

English :very good in reading, writing and speaking Arabic:mother tongue

Interests

Music editing

Curiosity of searching about new topics

Photography and video montage

Basketball



Contact this candidate