Account Executive Manager

KAROLYNN C VERGIL

**** * ***** **. ******, CO ***18 I **********@*****.*** I 312-***-****

Performance driven professional seeking a position that will allow and challenge me to apply my analytical, critical, and strategizing skills along with my adaptability in partnership with a growing company while providing dedicated and consistent superior customer service. PROFESSIONAL EXPERIENCE

Echo Global Logistics Denver, CO February 2018-Present Account Executive (FTL/LTL/Expedite/Partial/Air)

Monitor, track, and expedite national and international shipments as orders are placed and fulfilled to ensure rapid and accurate delivery of materials, equipment, and resources while furthering client relationships by offering advice and effective logistical solutions. Coordinating back charges against suppliers and/or carriers for damaged materials, demurrage, late/ incorrect deliveries. In addition to this, obtaining and filing claims Reviewing and overseeing all account invoices and shipping manifests to ensure full compliance with local customs and international regulations.

Effectively manage and resolve department escalations and complex issues while providing the highest level of customer service to all clients and provide solutions to any relative issues. Proficient and commercial. in a variety of logistics and supply management software, both proprietary Evanston Premier Healthcare Evanston, IL/ Wilmette, IL August 2017- February 2018 Patient Services Representative/Office Manager

Maintained patient and customer relations by ensuring timely and accurate registration of patients while maintaining productivity, accuracy and quality standards. Maintained complete and accurate telephone or visitor messages for office personnel, assuring accurate routing of messages in accordance with office procedures. Disseminated accurate information regarding the organization’s medical procedures, patient payment policies and insurance billing procedures.

Facilitated the pre-authorization of diagnostic exams, between referring physicians and insurance carriers.

Illinois Bone and Joint Institute Wilmette/Lincolnwood, IL December 2015-August 2017 Patient Services Representative/Patient Services Coordinator Ensured timely and accurate generation of healthcare information, coordination of insurance verification, and communicating effectively with all members of the healthcare team. Greeted patients and guests in a compassionate, congenial and professional manner when implementing our patient first standards, answering phones, excellent ability to multi-task and work independently in a team environment.

Maintained strong communication with the facility manager, as well as, physicians. Performing various clerical and administrative duties including mailings, word processing and correspondence, spreadsheet, and enrollment reports.

Created monthly expense reports, triaging calls over several departments and scheduling various meetings. Strong organizational skills and attention to detail when relating to daily tasks. Creating new medical records and gathering appropriate patient demographics. Day-to-day administrative tasks such as, maintaining information files and processing paperwork, scheduling, scanning, emailing documents through IBJI internal network while implementing HIPPA regulations.

EDUCATION

Bachelor of Science Graduation Date: May 2014

Major : Healthcare Management

Minors: Business/Spanish

Western Illinois University; Macomb,

Illinois

• Time Management Experience: Excellent execution of work in very time sensitive settings where deadlines are a daily part of the job.

• Computer Experience: Proficiency in Microsoft Excel// Outlook, AdobeReader, TMS.