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Performance Management Learning Management HR Policy Formulati

Location:
Lagos, Nigeria
Posted:
August 02, 2020

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Contact Details

+234***-***-****

ade07d@r.postjobfree.com

Oworoshoki, Lagos

linkedin.com/in/Anthonia- chukwuemeka

HR Professional Corporate Administrator Business

Support Executive

BSC

CAREER SUMMARY

A high performer and dynamic HR Professional, with over 4 years blended experience cutting across Human Resource Management, Strategic Corporate Administration and Superior Customer Relationship Management. Skilled at Performance Management, Strategic HR Administration, Operations Management and leveraging superior customer engagement to drive sales. This increased organizational bottom-line and greatly impacted profitability.

Anthonia is a value enabler and highly skilled professional, who seeks to blend strategic and technical competencies to provide high-value organizational solutions towards the attainment of corporate goals.

PROFESSIONAL EXPERIENCE

NIGERBEV LIMITED, FORMERLY TANAMONT NIGERIA LTD, LAGOS

HR Officer Oct. 2018 - Date

Professionallycoordinatesthevaluechainofrecruitmentandselection

by attracting the best candidates and filling roles with culturally fit staff

Effectivelyorganizesandmanageemployeeinductionandorientation,

which enabled seamless on-boarding and orientation of new hires

Performs legal and compliance roles and verifies guarantors and

referees which reduced legal exposure to the organization

OverseesemployeehealthandsafetyandmanagestaffHMO

ManageseveralHRprocessesandcoordinatesHR-relatedprojects

Maintainsemployeefilesandrecordsinelectronicandpaperformats

Successfully manage employee relations and addressed grievances

with 0% legal exposure to the organization

Assists the Head HR in developing, reviewing and implementing

company policies which regulates standard of operations

Managed the training and development of staff and assist in

undertaking performance appraisal to track employees performance

TANAMONT NIGERIA LIMITED, LAGOS

Administrative Officer Dec. 2016 – Sept. 2018

ProvidedfulladministrativeandsecretarialsupporttotheHRandGM

Professionally managed communication channels & correspondences

Measuredemployeeperformanceandmanagedstaffinformation

SuccessfullymanagedMD’scalendarandplannedtravelarrangements

Oversawfacilitymanagement,leveragingpreventivemaintenance

Negotiated with vendors and contractors and managed office supplies

Providedotherbusinesssupportsolutionswhichenhancedoperations

SKILLS AND COMPETENCIES

HR SKILLS:

Performance Management Learning Management HR Policy Formulation Talent Management Employee Engagement Record Management Workforce Planning Recruitment and Selection HR Administration

STRATEGIC SKILLS:

Corporate Communication Relationship Management Operations Management Business Support Solutions Corporate Administration Managerial and Administrative Skills Financial Acumen Project Management

I.T SKILLS/SOFTWARE

Content Development MS Word MS PowerPoint MS Excel Internet Applications

LEADERSHIP SKILLS

Innovative Thinking Problem Solving People Management Decision Making Emotional Intelligence Networking Resourcefulness Team Leadership

ACADEMIC QUALIFICATION

UNIVERSITYOFLAGOS,AKOKA BS.C in Economics 2018

BEZALEELEXCELLENT,EKITISTATE

West African School Certificate Examination (WASCE) 2011

Your adress tunisie

CERTIFICATIONS/TRAININGS

SOUGHTAFTERCONSULTANCY LIMITED, LAGOS

HR for Non-HR Managers 2018

MANUFACTURERSASSOCIATIONOF

NIGERIA (MAN), LAGOS

Administrative Function and Office Management Training 2018

MANAFACTURERSASSOCIATIONOF NIGERIA (MAN), LAGOS

Front Office Customer Relations and Secretarial Skills Workshop 2018

EMPLOYME.NG

Basic Human Resources management

(bHRM) 2018

W.I.NWITH(WISCAR)

Women in Successful Career Mentoring Program 2018

HOBBIES/INTEREST

Travelling Meeting People Reading Creative Contents Working Out

REFEREES

Available on request

TANAMONT NIGERIA LIMITED, LAGOS

Customer Service Executive April 2013 – Nov. 2016

Excellently managed online and offline customer experience through exceptional customer service

Professionally addressed client’s complaints and ensured resolution

Carefully analyzed customers experience and recommended ways of

improving customer experience, resulting to 47% increased in loyalty

Excellently up-sold, cross-sold and solicited new sales of services and

products through effective customer relationship management

Trackedandgeneratedreportsoncompetitors’marketingactivities

Managedbothinternalandexternalcorresponceswithstakeholders

AGILENT NIGERIA LIMITED, LAGOS

Customer Service Representative April 2012 – March 2013

Professionally resolved all reported customer complaints both online and offline, with 0% escalation rate and within good time

Undertook customer engagement and verified account information, leveraging online and offline platforms to drive sales

Managed customers enquiries and tracked resolution of complaint

Consultedwithandprofferedprofessionaladvicetocustomers,while

assisting to make informed buying decisions

Effectively managed and periodically updated information in the

customer database for strategic decision making

Provided strategic business support solutions to support operation

DUZIT GIFT SHOP, OGUN STATE

Sales Representative/Casher Feb. 2011 – March 2012

Promoted and increased sales of products, leveraging sales campaigns, discounts and promotions on new and existing product

Prospected for new leads and converted them to customers through

effective relationship management

Advised customers on new & existing products that suit their needs

Performedandhandledcashtransactionsforcustomerpurchases

Professionally handled cash register and manage cash receivable and

payable to support business operations

Prepareweeklysalesandcashreportstotrackproductsales

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