Executive Assistant Manager
Resume:
***** *. ****** **, ********, AZ ***** • PHONE 765-***-****
ade07b@r.postjobfree.com
BETRINA RANDALL
I am a goal achiever, extremely professional, policy driven decisions, customer service orientated, and can adapt to any situation. I am also flexible, enthusiastic, energetic and eager to meet new challenges. Seeking to acquire a higher position, where there is potential to contribute and learn.
EMPLOYMENT
Corizon Health/Centurion Healthcare
ASPC-Florence, Florence, AZ
Assistant Facility Healthcare Administrator December 2018 – Present
The Assistant Facility Health Administrator assists the Facility Health Administrator by performing assigned correctional health administrative duties that may include budgetary, accounting, purchasing, payroll or related services.
Possesses supervisory skills and be adept at problem solving and crisis management among other duties.
Directs and participates in a variety of administrative and correctional health management functions involving the making of administrative decisions.
In the absence of the Facility Health Administrator would be responsible for facility health administration.
Assists Health Administrator in formulating and implementing policies and procedures relative to the site's correctional health care to maintain a safe and secure environment.
Consults with unit supervisors on administrative problems and procedures and assists in developing and implementing improvements.
Assists the Facility Health Administrator in accounting and bookkeeping duties and the preparation of financial statements and statistical reports. Assists in inventory and tool control, purchasing supplies, and facilitates any assigned special studies and reports.
Corizon Health
ASPC-Florence, Florence, AZ
Healthcare Delivery Facilitator June 2018 – December 2018
Establish and maintain positive relationships with Client Partners, contract monitors, and attorneys.
Serve as a liaison between Corizon site level leadership/personnel and Client Partners.
Draft, implement, and maintain standard policies and procedures.
Create and distribute reports (including dashboards) to Client Partners and internal stakeholders as necessary.
Monitor, recommend, track, and trend process improvement.
Analyze operations and conduct routine compliance reviews.
Participate in training and education initiatives.
Manage all aspects of incident response with respect to compliance events.
Attends meetings as required
The GEO Group, Inc.
Central Arizona Correctional Facility, Florence, AZ
Compliance Administrator January 2018 – June 2018
Reviews and assesses all functional areas within the facility to identify compliance issues. Documents reviews through formalized reports with an assessment of the issues and recommendations for improvement.
Develops effective instruments to determine whether departments are in compliance.
Meets with departments to determine whether the area is in compliance with the organization, contract client, or party.
When non-compliant, collaborates with department managers to develop strategies to gain compliance.
Serves as the facility’s subject matter expert in the area of interpreting the compliance and accreditation criteria based on organization, contracting client, or outside party requirements.
Validates that the facility’s policies and procedures are in compliance with organizational, contracting clients, or outside party’s guidelines.
Performs facility level operational reviews and audits of all functional areas as required by a published schedule, accurately reporting any findings of noncompliance, and recommending appropriate corrective actions.
Maintains all database and paper documentation on the facility’s compliance and accreditation programs.
Certified Arizona Dept. of Correction Instructor. Instructor for “Signs and Symptoms of Mental Disorder”, “Inmate Suicide Prevention” and “De-Escalation”.
Jan. 2006 – January 2018 The GEO Group, Inc.
New Castle Correctional Facility, New Castle, IN
Unit Team Manager July 2008 – January 2018
Unit Manager for Mental Health, Infirmary, Medical and Assisted Living Units.
HIPPA Coordinator for the Facility
Monitor Unit Team staff for adherence to policy and procedure, using routine quality assurance reviews and caseload audits.
Responsible for the development and implementation of policies and procedures pertaining to all phases of the custody, administration, classification and program status of inmates/detainees.
Responsible for the development, coordination and implementation of training for classification personnel.
Directs the work of other employees. This would include selection, hiring, evaluating job performance, employee training/development, promoting and any disciplinary action, including termination.
Reviews and evaluates classification department policies, procedures and post orders to ensure that they are pertinent, applicable and effective, and comply with corporate, facility and ACA requirements, guidelines and standards.
Counsels inmates, responds to their requests and problems and refers them to appropriate facility services.
De-escalation and Crisis Intervention Instructor.
Serve as one of the facilities Administrative Duty Officer (ADO).
Serve as a Public Information Officer.
Executive Assistant/Public Information & Family Liaison Officer
January 2006 – July 2008
Facilitated all legal matters for the facility including tracking, managing, and working with the corporate legal department on lawsuits filed by inmates against staff; coordinate inmate dispositions for attorneys; coordinating legal calls and legal visits by attorneys; ensuring all legal program for inmate comply with company and governmental rules, guidelines, and requirements.
Serve as one of the facilities Administrative Duty Officer (ADO).
Provide assistance to department heads in achieving specific program management objectives by delegating and reviewing their submitted work prior to the approval by the Warden.
Established and maintain effective working relations with all levels of internal and external customers.
Allowed media general access to all areas of the New Castle Correctional Facility at his/her discretion.
Ensured that all members of media teams are aware of their responsibility regarding privacy and security.
Immediately informed corporate staff of any occurrences or situations, which may attract public interest and subsequent news coverage or any media contacts of significance, such as those from national news organizations.
Document all interviews by the use of the Family Contact form.
Accreditation Manager in 2006 - 2007 – Facility achieved a score of 100% on American Correctional Association Accreditation.
Coordinated tours and visits from international consulate offices and state and federal law enforcement agencies.
Supervised and assist in areas of contract compliance and quality control.
Coordinated with local sheriff’s department to have inmates officially served with documents.
Generate a variety of institutional reports and general correspondence for management.
Sept. 2002 – Dec. 2005 New Castle Correctional Facility
New Castle, IN
Administrative Assistant – Medical Department
Providing administrative support to the Director of Nursing, Health Care Administrator, and the Medical Director.
Assisted in the start up of opening New Castle Correctional Facility
Assist in the maintenance and documentation for ACA & NCCHC standards, receiving a 100% on both audits for medical.
Oversee utilization management process for approval of off-site medical care
Network with Wishard Hospital to schedule off-site medical care
Tracking off-site medical care on excel database
Networking /scheduling of offsite providers to come onsite to provide care for offenders
Validate/submit monthly hospital billings for offender care
Schedule/accompany outside agency needing to interview offenders
Maintaining employee and general files and records
Collecting and tracking statistical data monthly
Attend meetings, drafting and maintaining minutes
Assist with monthly schedules for nursing staff
Facilitate with employee orientation and annual veterans training
Solicit and process agency bids quarterly
Process/verify accuracy of monthly billing statements from agencies
Coordinate accounts payable for PHS
Supervisor of subordinate support staff (Medical Records Clerk III)
File and maintain medical records
Monitor/ensure office supplies are adequate, order when necessary
Type, distribute, and file informational memos/letters
EDUCATION
May 2002 – May 1988 Shenandoah High School, Middletown, IN
High School Diploma - General, Business, and Computer classes.
May 2002 – July 2002 Ivy Tech State College Anderson, IN
MOUS Class - Took Microsoft Office User Specialist Classes.
PROFESSIONAL MEMBERSHIPS / AWARDS
National Alliance on Mental Illness IN ~ Outstanding Professional 2014
ACA Certified Corrections Manager (CCM)
Indiana Correctional Association 2000-2013
Awards Chair – 2004
Treasurer/Executive Board Member – 2005 & 2006
REFERENCES
Craig Hanks, Warden, Bays Correctional Facility
Panama City, FL
Jennifer French, Assistant Warden, New Castle Correctional Facility
New Castle, IN
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