ME ME HTUN
Mobile no: 056-***-****
Seeking for the post of waitress in hospitality industry having professional knowledge, excellent communication skills and professional background in a prominent hotel.Looking to serve as a waitress within a reputed company where I can enhance my technical knowledge and skill having excellent experience of dealing with customers and team members. Highlights :
● Excellent customer service skills
● Excellent communication skills
● Excellent hospitality skills
● Excellent team work
● Willing to learn
● Maintain good interpersonal relationship for each other
● Working the under pressure
● Maintain the personal hygiene
Education Qualification :B.A ( Economic)
Working Experiences :
Steroid Cafe (Abu Dhabi)
Experience: 15 August 2018 to June 2019
Working Environment: All day dining restaurant ( International Cuisine ) Designation: Cashier cum waitress
● Greet the guests and present them with the menu.
● Suggest food and beverage to the guest and also try to upsell.
● Take food and beverage order from the guest on the order taking pads or on the handheld Point Of Sale (POS) system.
● Accepting and preparing the online orders accordingly until ready to deliver.
● Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g, No garlic, less spicy etc.,
● Communicate to the guest and provide assistance with their queries.
● Coordinate with the service staff, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
● Serve food and beverage to the guest as per the course of order.
● Observes guests and ensures their satisfaction with the food and service.
● Promptly respond to the guest with any additional request.
● Maintaining proper dining experience, delivering items, fulfilling customer needs, offering dessert and drink, removing courses, replenishing utensils, refilling glasses.
● Prepare mixed drinks for service to your customers table.
● Must have some familiarity with basic cooking skills.
● Help other areas of the restaurant such as answering telephone and completing financial transactions.
● Tally the Credit Card settlement for the day with the batch closing report from EDC machine.
● Close the shift on the POS terminal.
Shangri-la Souq Qaryat Al-Beri (Abu Dhabi)
Experience: 13 July to 13 July 2017
Working Environment: Milas Restaurant (Emirati cuisine) Designation: Cashier cum Hostess
● Clean the section, count the cash, prepare for daily cash float.
● Check the daily mail, reply to the mail accordingly if required.
● Maintaining the general stocks and ordering the items if required.
● Follow the request items and receive the delivered items.
● Take the responsibility to control the cost for the purchase items.
● Deposit the daily sale in the restaurant bank account.
● As a hostess, escort the guest and make them happy by giving them a comfort table.
● Delivered outstanding customer services.
● Acknowledge customer issues and resolve their problems quickly and efficiently.
● Maintaining the proper dining experience, delivering items, fulfilling customer needs.
● Accepted and processed customer payments in cash, credit cards and checks. Checking for validity.
● Cashiering and sending the final reports of the day to designated outlets. Frozen ice cafe at Al Raha Beach (Abu Dhabi)
Experience: 05 December 2012 to 15 April 2015
Working Environments: Cafe shop
Designation: Waitress, Barista and Ice Cream maker Description:
● Check the expiry date by following the FIFO procedure.
● Order for the stock delivery.
● As a barista, clean or sanitize work areas, utensils, or equipment.
● Check the temperature of freezers, chillers and heating equipment to ensure proper functioning.
● Order, receive, or stock supplies or retail products.
● Calibrate the grinder to ensure to get the perfect coffee. Park Royal Hotel and Chatrium Hotel (Myanmar - Yangon City) Experience: 01 February 2011 to 05 November 2012
Working Environments: Banquet Outlet
Designation: Waitress (Trainee)
● Whipping and preparing the table settings.
● Delivered outstanding customer service by serving foods and drinks to guests.
● Handling the whole operation to be smooth without any complaint.
● Completed all side work after completion of operation. Certificate of Completion:
● Bachelor of Arts (Economic)
● Certificate of completion on food and safety awareness training
● Certificate of Achievement of Food and Beverage
Name: Me Me Htun
Date Of Birth: 30 November 1983
Passport Number: ME492389
Language: English, Burmese
As per request.
I hereby declare that all the above furnished details are true to the best of my knowledge and belief. ME ME HTUN