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Food Customer Service

Location:
Abu Dhabi, United Arab Emirates
Posted:
August 02, 2020

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Resume:

ME ME HTUN

E-mail: ade054@r.postjobfree.com

Mobile no: 056-***-****

Professional Summary:

Seeking for the post of waitress in hospitality industry having professional knowledge, excellent communication skills and professional background in a prominent hotel.Looking to serve as a waitress within a reputed company where I can enhance my technical knowledge and skill having excellent experience of dealing with customers and team members. Highlights :

● Excellent customer service skills

● Excellent communication skills

● Excellent hospitality skills

● Excellent team work

● Willing to learn

● Maintain good interpersonal relationship for each other

● Working the under pressure

● Maintain the personal hygiene

Education Qualification :B.A ( Economic)

Working Experiences :

Steroid Cafe (Abu Dhabi)

Experience: 15 August 2018 to June 2019

Working Environment: All day dining restaurant ( International Cuisine ) Designation: Cashier cum waitress

Description:

● Greet the guests and present them with the menu.

● Suggest food and beverage to the guest and also try to upsell.

● Take food and beverage order from the guest on the order taking pads or on the handheld Point Of Sale (POS) system.

● Accepting and preparing the online orders accordingly until ready to deliver.

● Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g, No garlic, less spicy etc.,

● Communicate to the guest and provide assistance with their queries.

● Coordinate with the service staff, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

● Serve food and beverage to the guest as per the course of order.

● Observes guests and ensures their satisfaction with the food and service.

● Promptly respond to the guest with any additional request.

● Maintaining proper dining experience, delivering items, fulfilling customer needs, offering dessert and drink, removing courses, replenishing utensils, refilling glasses.

● Prepare mixed drinks for service to your customers table.

● Must have some familiarity with basic cooking skills.

● Help other areas of the restaurant such as answering telephone and completing financial transactions.

● Tally the Credit Card settlement for the day with the batch closing report from EDC machine.

● Close the shift on the POS terminal.

Shangri-la Souq Qaryat Al-Beri (Abu Dhabi)

Experience: 13 July to 13 July 2017

Working Environment: Milas Restaurant (Emirati cuisine) Designation: Cashier cum Hostess

Description:

● Clean the section, count the cash, prepare for daily cash float.

● Check the daily mail, reply to the mail accordingly if required.

● Maintaining the general stocks and ordering the items if required.

● Follow the request items and receive the delivered items.

● Take the responsibility to control the cost for the purchase items.

● Deposit the daily sale in the restaurant bank account.

● As a hostess, escort the guest and make them happy by giving them a comfort table.

● Delivered outstanding customer services.

● Acknowledge customer issues and resolve their problems quickly and efficiently.

● Maintaining the proper dining experience, delivering items, fulfilling customer needs.

● Accepted and processed customer payments in cash, credit cards and checks. Checking for validity.

● Cashiering and sending the final reports of the day to designated outlets. Frozen ice cafe at Al Raha Beach (Abu Dhabi)

Experience: 05 December 2012 to 15 April 2015

Working Environments: Cafe shop

Designation: Waitress, Barista and Ice Cream maker Description:

● Check the expiry date by following the FIFO procedure.

● Order for the stock delivery.

● As a barista, clean or sanitize work areas, utensils, or equipment.

● Check the temperature of freezers, chillers and heating equipment to ensure proper functioning.

● Order, receive, or stock supplies or retail products.

● Calibrate the grinder to ensure to get the perfect coffee. Park Royal Hotel and Chatrium Hotel (Myanmar - Yangon City) Experience: 01 February 2011 to 05 November 2012

Working Environments: Banquet Outlet

Designation: Waitress (Trainee)

Description:

● Whipping and preparing the table settings.

● Delivered outstanding customer service by serving foods and drinks to guests.

● Handling the whole operation to be smooth without any complaint.

● Completed all side work after completion of operation. Certificate of Completion:

● Bachelor of Arts (Economic)

● Certificate of completion on food and safety awareness training

● Certificate of Achievement of Food and Beverage

Personal details

Name: Me Me Htun

Nationality: Myanmar

Date Of Birth: 30 November 1983

Passport Number: ME492389

Language: English, Burmese

Reference

As per request.

DECLARATION:

I hereby declare that all the above furnished details are true to the best of my knowledge and belief. ME ME HTUN



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