Social Media Customer Service

Edward Granlund

**** ******* ****, *******, **, *1076

Phone: 443-***-****

Email: **************@**.***

OBJECTIVES:

To obtain an entry-level professional position and apply my undergraduate education and previous work experience to advance the mission of that organization where I’m applying.

SUMMARY:

Graduated May 2019 with an 2-year Associate’s Degree in General Education from Carroll Community College in Westminster, Maryland, and currently pursuing a 4-year BA in Communications at University of Maryland Global Campus (UMGC).

PROFESSIONAL PROFILE:

Tech-savvy, and self-assured with job performance. Poised and competent team member thriving in fast-paced environments; diplomatic and tactful in all communications.

EDUCATION:

University of Maryland Global Campus (Current) Anticipated Graduation Date: May 2021

oMajor: Communications

Carroll Community College Graduated May 2019

oGeneral Education Associates

oSpearheaded cultural activities offering for CCC as a Senator of the SGO (Student Government Organization)

oSummarize philosophical insight into various topics, participated in conversation specifying topic of the week, and contributed refreshments each week when meeting as part of the Philosophy Club

oPresented new cultural viewpoints as a member of the Diversity Committee

oCredits Earned: 60

St. Mary’s College of Maryland September 2015 - May 2016

oCredits earned 10

Winters Mill High School Graduated June 2015

oHigh School Diploma

oFour Years Perfect Attendance

oConcert Band/Wind Ensemble all four years

oWinters Mill Marching Band

oCreate thank-you cards and delegate suggestions of giving back to the community as a member of Random Acts of Kindness Club

WORK HISTORY:

El Barato, Family Clothing Store Rota, Spain. June 2011 – August 2014

oPerform routine maintenance and oversaw upkeep at family-owned business.

oStructure shelves with merchandise, thoroughly cleaned windows, floors, and managed store register.

Walmart Associate, Westminster, MD June 2018 – August 2019

oManage shipments by coordinating arrival and distribution.

oConduct shipment inventory check

oOrganize and complete incoming shipments distribution.

oExecute stocking and inventory operations on main sales floor alongside other associates to stay up to date.

oObtain professional development online training certificate.

oSucceed in completing operations ahead of time by applying attention to detail.

oFacilitate customer service to patrons by translating into Spanish for customers thus improving customer service for the Spanish speaking community.

oConduct independent work and group work with other associates in support of store operations.

oEarn outstanding marks in 2019 annual performance review for showing outstanding performance for exceeding professional duties.

Lowes Loader Westminster, MD September 2019 - December 2019

oSpearhead Logistical Support by assisting customers with purchases with other loaders to ensure product quality.

oPrioritize independent work and complex tasks in support of store operations.

oFacilitate customer service to patrons by translating into Spanish for them thus improving customer for the Spanish speaking community.

Achievements

oArticulate in Spanish (Speaking, reading, and writing)

oMcDaniel Flute Choir

Computer Skills

oProficient MAC, Microsoft Office, Internet and Social Media

oIT Troubleshooting with small networks

oI-Phone

oMicrosoft Word, Excel, PowerPoint

oLinux Mac/Windows Entry

oBasic Knowledge of Python Operations

Volunteer Experience

oChristmas Trees for Deployed Soldiers

oHabitat for Humanity

References

oUpon Request

Contact this candidate