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Assistant Office

Upper Marlboro, MD
August 02, 2020

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Michelle Carr

202-***-**** • Washington, michellecarr.DC

Administrative Assistant

Proven track record in utilizing exceptional secretarial skills and highly organized approach to improve the overall efficiency of the company.

Visionary Possesses and a multitude result-driven of versatile Professional, skills that with transfer remarkable into any experience office setting. in office Proven administration track record and in organization. contributing successful handling confidential operations in matters public and and propriety private sectors information. by streamlining Skilled at processes multi-tasking to increase and maintaining productivity. strong Knowledgeable attention to in detail. Employs professionalism and superior communication skills to meet client and company needs. Highlights of Expertise:

! Administrative Support

! Customer Communications

! Client Service

! Operations Management

! Problem Resolutions

! Strategic Planning and Analysis

! Leadership and Training

! Account Reconciliation

! Staff Development

! Procedure Development

Relevant Experience

MBI Front Health Desk Services Receptionist, LLC 2017 – Present Extensive appropriate administrative documents and and operate patient a experience multi-line phone in a business system. Keep and healthcare medical office environment. supplies adequately Fax, copy, stocked and scan by anticipating appointments, Key Achievements: inventory consultations, needs, and placing exams orders, and organize and monitoring paperwork. office equipment. Schedule and confirm patient diagnostic

! ! Promoted Facilitated clinical staff. customer patient flow satisfaction by notifying through the provider appropriate of patient interactions arrival, and delays, responsiveness and communicating to customer with needs. patients and Economic Office Assistant, Security 2012-Administration 2013 Maintained materials to organization work stations inventory in a timely by manner. checking Operated stock office to determine equipment supply such levels, as photocopiers, expedited scanners, orders, and fax machines, delivered voicemail. Key Achievements:

! ! ! Provided confirming Excelled Followed information within exceptional policies appointments confidential. a deadline-and customer procedures as intensive necessary. service environment, to by assure appropriately customer ensuring answering confidence the accurate client and and concerns, on-protected time completion forwarding operations of messages all by projects. keeping and Michelle Carr

Page 2

K12, Administrative Inc, Herndon, Assistant/VA Enrollment Advisor, 2011-2012 Assisted maintaining with data. the Created comprehensive memos, outcomes reports, spreadsheets, management exhibits system procedure for presentations and reports and applied by entering, basic organizing administrative and skills Key Achievement: to perform standardized duties.

! Developed accuracy and and efficiency. maintained administrative process to achieve organizational objectives as well as to improve Additional Experience

Banquet Server/Cashier ! All Team Staffing

Foods Clerk ! Harris Teeter

Legal Instrument Examiner ! Department Of Motor Vehicles Social Service Assistant Intern ! Department Of Human Services Administrative Assistant (1-YR Appointment) ! US Courts Administrative Office, Washington, DC Management Support Assistant ! Smithsonian Institution, Washington, DC Education and Credentials

Bachelor of Science in Business Administration

Morgan State University, Baltimore, MD


International Trade Law Certificate – American University, Paris, France Microsoft Office Suite Certificate – Byte Back, Inc. Washington, DC Community Involvements

Smithsonian Institution – Media Liaison

LaSalle Elementary School – Computer Lab Assistant, PTA Member Living Classrooms – various positions

Technical Proficiencies

Microsoft Office Suite, Adobe, Acrobat, PDF, Group Wise, ERP (PeopleSoft), Internet Search Engines

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