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Customer Service Cash Handling

Kingston, NY
August 02, 2020

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Hudson valley credit union - Lake Katrine, NY

September 2019 to July 2020

Provide excellent customer service for members. Handling personal and business deposits and withdrawals, loan payments and other transactions. Cross sell various products based on members needs. Bakery Associate

Hannaford Supermarket & Pharmacy - Kingston, NY

July 2017 to September 2019

Bake, prepare and package all the breads, pies, muffins, cupcakes. Maintain product quality and availability on sales floor. Keep clean and sanitary work environment

Ice Cream Server

Boice's Milk House - Kingston, NY

April 2016 to July 2017

Duties include serving customers, answering any questions they have, stocking coolers, answering phones to take milk orders.

Health Advisor BOB

United HealthCare

April 2013 to April 2016

April 2013 to March 2016

• Overall goal was to incorporate more volunteerism within our team and help raise awareness to important Vital Sign questions relating directly to our supervisor/manager.

• We came up with 2 solutions. One volunteerism act is we are collecting aluminum cans and bottles for recycling. We are then donating proceeds to charity of the team's choosing. The other we call "Feed the Pig" which also incorporates our goal to "Help People Live Healthier Lives". Whenever you choose a healthy snack instead of buying something from the vending machine or have left over lunch money or spare change lying around you can "Feed the Pig." Proceeds will be given on quarterly basis to charity of teams choosing. This is something simple and easy that the entire team can participate in without involving too much personal time.



Always Strive to exceed your goals.

Lake Katrine, NY 12449


• Health Advisor BOB does not allow us to have the availability to do many volunteering during the day so we created simple and easy ways to make sure everyone is involved and educated on different aspects of volunteerism. Customer Service Representative

United HealthCare

February 2011 to April 2016

Answered phones, verified providers and medical benefits. Rapid Resolution Expert/Advocate

United HealthCare

February 2011 to April 2016

Duties Include handling escalated callers in regards to claims, benefits or pharmacy issues Creating commitments to resolve issue if unable to handle in real time Reprocessing claims

Entering complete and concise notes for each caller and issue Health Advisor

United HealthCare

February 2011 to April 2016

• Duties include handling both medical benefits and claims calls and the new Optum RX Fresh Start Pharmacy program.

• Handling all questions in real time including provider outreaches if necessary. If unable to resolve in real time then create commitment and follow up to get issue resolved.

• Be able to handle criticism and de-escalate calls as needed.

• Follow all current policies and procedures in the ever changing health care industry Pilot program designed to improve overall site UES score United HealthCare

June 2013 to December 2013

Duties include using both GROW and CORE coaching models to provide both positive and constructive comments to help coach fellow team mates who are struggling in UES score.

• Actively listen to both real live and recorded calls and mentor to provide feedback. WAPMO Intervention Mentor June 2013

• Duties include side jacking with trainees in current new hire Health Advisor class and observe live phone calls and if any incorrect information is given provide coaching for correct information and source of truth.

• Filling out required forms for both WAPMO and Non WAPMO coaching tips given. Health Advisor Commitment Champion

United HealthCare

March 2013 to November 2013

• Duties include handling all commitments for my team.

• Creating a new process for all commitments to be handled going forward including certification for all Health Advisors, quality program and training curriculum for current employees, new hires and future new higher. Intent is to roll out nationwide.

Customer Service Professional

United HealthCare

February 2011 to June 2012

• Duties included answering medical benefits and medical claims questions.

• Locating INN providers for members

• Answer billing questions the member's have in regards to claims for medical and flexible spending accounts. EDUCATION

Regents Diploma

Tri-Valley Central School

June 1997


Customer Service

Cash Handling

Cashier Customer Service

Bank Teller

Credit Union


• Substantial experience and outstanding skills in customer service.

• Ability to work both in group projects as well as individual projects.

• Excellent interpersonal skills which enables me to perform as both a coach/mentor and "Trusted Advisor."

• Top Performer

• Ability to follow all company processes

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