ROHIN

GANJOO

ade047@r.postjobfree.com

+918*********

HTTPS://WWW.LINKEDIN.COM/I

N/ROHIN.GANJOO

OBJECTIVE

To make a sound position in hotel

industry and work enthusiastically in a

team to achieve the goals of the

organization I’m associated with.

I want to earn a job which gives

me satisfaction on a personal

and professional level.

SKILLS

Hard work, perseverance and

performing under pressure are some

of my skills that have always helped

me in the industry that I work in.

EDUCATION

GRADUATION IN HOTEL MANAGEMENT/KIHM&CT –DEHRADUN

(2008-11)

MBA (SALES AND MARKETING FROM DBS (DOON BUSINESS

SCHOOL)

(2013-15)

EXPERIENCE

FRONT OFFICE ASSISTANT/HOTEL KC INTERNATIONAL

28

th

June 2011 - 20

th

Dec 2011

Handling guest reservations, check-in, check-outs, guest complaints, cashiering.

Maintaining guest folios, handling key controls. Worked on river5pm Software. Telephone Handling

FRONT OFFICE ASSOCIATE /HOTEL PEPPERMINT

GURGAON

02

nd

January 2012 – 02

nd

March 2013

Working on IDS (Next V2.0.61) Software.

Handling guest reservations, check-in, check-outs, guest complaints, cashiering.

Maintaining guest folios, handling key controls. Telephone Handling EXECUTIVE CRM/GOIBIBO

05

th

October 2015 - 05

th

March 2016

Working on genesis software

Handling amendments, service issue at hotel, cancellation, Check in.

Proactive email conversation as per TAT.

EXECUTIVE-SALES / ITC HOTELS

(BRAND WELCOMHERITAGE)

March 2016-till 30

th

October 2018

Handling 40 hotels and generating sales via travel agency.

Identifying new contacts and developing sales leads

Core business handling through travel trade

Handling South and Central Delhi travel agents

Checking customer satisfaction and resolving any

issues to ensure repeat business

Preparing MSR (Month sales report) every month

EXECUTIVE-SALES / ANDAZ- A CONCEPT BY HYATT

12

th

November 2018-till 20

th

February 2019

Handling room sales and generating sales via

travel agency.

Identifying new contacts and developing sales leads

Core business handling through travel trade

Handling areas-

o EastDelhi

o WestDelhi

o NorthDelhi

o Dwarka

o Noida

o Mayurvihar

o Gurugram Phase -1,2,3,4,5

Checking customer satisfaction and resolving any

issues to ensure repeat business

Preparing Daily sales report every month

ASSISTANT SALES MANAGER / THE FERN HOTELS & RESORTS BY CONCEPT HOSPITALITY PVT. LTD

15th MAY 2019- 01st January

Handling room sales and generating sales via Noida corporate and travel agency of east delhi.

Identifying new contacts and developing sales leads

Core business handling through corporate

Handling areas-

Noida - corporate

East Delhi - TA

Checking customer satisfaction and resolving any issues to ensure repeat business

Preparing Daily sales report every month, weekely sales report, business on books report

ASSISTANT SALES MANAGER The Park Hotels New Delhi

15th January 2020 - till present

Handling room sales and generating sales via Central Delhi and Noida corporate.

Identifying new contacts and developing sales leads

Core business handling through New Delhi corporate

Handling areas- Central Delhi, Noida

Checking customer satisfaction and resolving any issues to ensure repeat business

Preparing daily sales report, event calendar, national accounts productivity, year contracts, daily

productivity report from opera

TRAINING AND OTHER WORK EXPERIENCE

6 months Industrial Training at The Retreat, Madh-Mumbai(30th July 2010 – 08th January 2011)

. Summer Internship at Schenieser Electriconics India.

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