Social Media Customer Care

WASIC IMTHIAZ

Contact No: +974********

Email: ********@*****.***

Career Prospects

Aspiring to undertake a challenging opportunity for innovation and excellence in a high-growth industry and to experience a wider world of practical knowledge and understanding to make a mark in life.

STRENGTHS

A self-motivated dedicated person with a positive attitude and ability to observe confidently

A committed individual with great enthusiasm for developing effective office administration. Optimistic person always ready to accept challenges.

Confidently believes in hard work and dedication. Having excellent analytical and interpersonal skills with experience in working as a part of a team. Work Experience

May 2014- Till date ASTER MEDICAL CENTRE (Customer Care Executive)

Greet customers warmly and ascertain problem or reason for calling

Enter new customer information into system and update existing customer information

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Resolve customer complaints via phone, email, mail or social media

Identify and assess customers’ needs to achieve satisfaction

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Check Daily Mails and looking into follow-ups of the customers

Scanning and Drafting Important Letters

Fixing Appointments of customers with doctors and assisting them to meet doctors with in proper time limit.

March 2012- December 2013 Xerox – Operations Info park Kochi Senior Associate- Defined Benefits Administration

Administrate the US Pension benefits

Responsible for quality accuracy and timeliness of work. Main Responsibilities:

Maintain data process and SOP independently.

Ongoing delivery of quality services and quality checks.

Take level 2 decisions and suggest ideas for implementation.

Resolve queries of associate.

General administration duties and supporting the team leads in official duties and to liase with clients in the co-ordination of works from onshore. June 2009 – January 2012 NGA HR INDIA (P) LTD - Operations Info park Kochi

Associate - Administration & Payroll

The main activity of our company is to processing of employee payroll and benefits.

Reporting to the Line Manager.

Main Responsibilities:

Supporting the client for their training activities.

Preparing reports and sent to Team leaders and to onshore team and give reply to their queries.

Give training to new employees and assigning work to them and check their work for correctness and quality.

General administration duties and supporting the team leads in allocation of work. ACADEMIC CREDENTIALS

2005-2008 : BBA, Mahatma Gandhi University, Kerala 2008 -2010 : MBA (Human Resource), Bharathiyar University, Tamil Nadu Distant Education. PERSONAL DETAILS

Date of Birth : 15-10-1987

Marital Status : Married

Nationality : Indian

Passport : R8303473

Date of Issue : 15-02-2018

Date of Expiry : 14-02-2028

Father’s Name : Imthiaz

Address : Puthucode House, Nazerath Road,

Aluva, Ernakulam, Kerala - 683101

Declaration

I do hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place : Qatar Wasic Imthiaz

Date :

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