Life Insurance Accounting
Resume:
Rebecca Hafenstein
**** ******* **** ***** *********, WI 53081 608-***-**** addzyu@r.postjobfree.com
Summary
Experienced business professional that is very versed in handling high demanding situations, from dissatisfied customers to tight schedules. Strong knowledge of Payroll processing and other Accounting practices. Great knowledge with Microsoft based systems such as Microsoft Word and Microsoft Excel. Can competently work alone with little assistance needed and have worked in many team situations.
Skills & Abilities
ACCOUNTING AND PAYROLL
Created schedules, submitted payroll, ordered products, processed inventory, and balanced the daily cash and sales.
Worked independently with little supervision.
COMMUNICATION
Interact with clients and co-workers in a professional manner.
De-escalated clients and processed changes to accounts to help.
Utilize Microsoft Word and Microsoft Suite for professional communications.
LEADERSHIP
Tutored fellow accounting students.
Motivate co-workers to do better, strive for more, and to be able to exceed standards.
Oversaw a staff of 5 employees.
Experience
CUSTOMER SERVICE REPRESENTATIVE ALPINE ACCESS DENVER, CO 2013-2015
Created payment plans for those that needed assistance.
Calculated and determined payments due on customer accounts and input payments.
RESIDENT ASSISTANT LORI KNAPP, INC RICHLAND CENTER, WI 2011-2012
Assisted clients with dementia in their everyday life and monitored changes in their activities with logging journals.
Communicated clients’ needs to other employees and staff and ensured safety by following all rules and regulations.
ESCALATION SPECIALIST PRUDENTIAL MIDDLETON, WI 2002-2008
Managed escalation calls and was able to efficiently convert them into satisfied clients.
Processed claims checks for dividends and other funds.
Adjusted clients life insurance policies for their life changes.
Education
ACCOUNTING JUNE 2021 LAKESHORE TECHNICAL COLLEGE CLEVELAND WI
Associates in Applied Science
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