Customer Service Manager
Resume:
CASSANDRA PATTERSON
Lawton, Ok 73505
*********.*********@*******.***
OBJECTIVE:
Seeking a full-time position that will utilize my outstanding communication skills and years of experience in customer service and education.
PROFESSIONAL EXPERIENCE
Southwest Oklahoma Federal Credit Union Lawton, OK
Member Service Representative June 2018- Present
The member service representative is responsible for making sure credit union members’ needs are met with satisfaction and pride. Our duties included-
Basic Teller Operations
Member Service
Money Handling
BSA training
Programs used:
Sharetec and Portico.
Microsoft Word, Excel, Outlook.
Walmart Association Inc. Lawton, OK
Customer Service Manager
February 2014 – March 2018
The Walmart customer service manager role is a position responsible for ensuring that Walmart offers the best customer service obtainable. ... Other duties the customer service manager performs include providing training, supervision, and mentoring of all customer service staff.
Money Handling
Customer service
Employee training
Management meetings
Leadership Training
Charity functions
Promoting Walmart standards and mission statement
DODEA GUAM/HAWAII
Substitute teacher May 2010 – July 2013
Review with the principal or designee the plans and schedules to be adhered to during the school day.
Maintain the established routines and procedures of the school and classroom.
Follow the lesson plans provided by the absent teacher.
Interact in a professional manner with students and parents.
Encourage, monitor, and promote student progress.
Assume the responsibility for overseeing pupil behavior in the classroom, during lunch, activity periods, and out-of-class settings.
Perform other duties as required.
EDUCATION
CAMERON UNIVERSITY LAWTON, OK
Current Student
Major: Business Finance
Graduation: May 2020
Degree: BBA in Finance
Associates in Business
Dean’s Honor Roll
LAWTON HIGH SCHOOL
GRADUATED 2005
GPA: 3.8
ADDITIONAL SKILLS
WPM 50
Proficient in Microsoft Office, POS Systems and Proprietary Data Entry Management systems.
Excellent writing and communication skills
LEADERSHIP:
USS CITY OF CORPUS CHRISTI
FAMILY READINESS GROUP PRESIDENT
Gaining necessary family support during deployments.
Preparing for deployments and redeployments.
Helping families adjust to military life and cope with deployments.
Developing open and honest channels of communication between the command and family members.
Promoting confidence, cohesion, commitment, and a sense of well-being among the unit’s Soldiers.
REFERENCES:
Available upon request
Contact this candidate