Employee Relations Front Desk

Theresa L. Heim

*** ******** ****, *****, ** ****9, 706-***-****, addzwz@r.postjobfree.com

Objective A Phlebotomist I or Patient Services position in PSC or IOP with a company

committed to providing diagnostic innovations and services that help improve

human health.

Experience Part-Time and PRN Phlebotomist I

July 2013 – Present, Clinical Pathology Labs (Mullins Labs), Augusta, GA

September 2013 – Present, Clinical Pathology Labs (Mullins Labs), Carolina Cancer Center, Aiken, SC

Experienced with all aspects of patient registration and front desk operations;

Hair follicle drug testing trained;

Quality check and sample accessioning trained;

DOT and non-DOT trained;

Currently working nursing homes, out-patient service centers, doctor’s offices, cancer center;

Experience working with psychiatric patients and patients with drug addiction;

Skilled phlebotomist with venipuncture/capillary experience in all aspects of phlebotomy services from pediatric to geriatric blood draws and urine collection;

Experienced in supply management/ordering, end-of-day tallies, monthly inspections, and maintaining office cleanliness/organization;

Excellent organization, communication, and interpersonal skills;

Excellent customer service skills;

Ensured all field phlebotomy and specimens were collected accurately and on time;

Willing to travel.

Floater, Phlebotomist I, Phlebotomist II, Group Leader

August 1994 – April 2013, Quest Diagnostics, Baltimore Business Unit, MD

Experienced with all aspects of patient registration and front desk operations;

E-Z pay qualified;

Quality check and sample accessioning trained;

Blue Print for Wellness and Form Fox trained;

DOT and non-DOT trained;

Skilled phlebotomist with venipuncture/capillary experience in all aspects of phlebotomy services from pediatric to geriatric blood draws and urine collection;

Experienced in supply management/ordering, end-of-day tallies, monthly inspections, and maintaining office cleanliness/organization;

Excellent organization, communication, and interpersonal skills;

Excellent customer service skills; consistently received 98% or higher customer satisfaction rating (to include 100% rating in most recent quarter);

Ensured all field phlebotomy and specimens were collected accurately and on time;

By-name selected to reopen an office that was closed due to low volume of patients. Using numerous advertising initiatives such as flyers and Quest promotional items, single-handedly built customer-base from 170 to 360 patients within the first month. At time of my departure, patient volume stood at approximately 1008 patients (and increasing) and required two full-time phlebotomists to handle the volume and demand;

Held Group Leader position for approximately 2 years. As a group leader, responsible for 14 sites. Responsible for all administrative and management duties to include: time and attendance, schedules, training, conflict management, disciplinary actions, patient/employee relations, and site inspections;

As a floater, covered 15 sites in a 40-mile radius. Responsible for all phlebotomy duties associated with position. Demonstrated capability to work independently. Responsible for submitting accurate time and travel logs in a timely manner;

Nursing home, IOP, PSC, hospital, and home draw experience. Responsible for identifying patients and drawing proper samples according to doctors’ orders;

Consistently received numerous company recognition awards from immediate management team as well as supervisors from other work areas;

Highly recommended by doctors who sent their pediatric patients specifically to be handled by me; often passing up closer Quest and competitor locations. Sought out by patients from other areas who, in turn, have recommended others to my office, asking for me by name.

Education Anne Arundel Community College, College Park, MD

1993

EKG Technician Training

Anne Arundel Community College, College Park, MD

1993

Stress Test/Holter Monitoring

Howard County Community College, Columbia, MD

1994

Phlebotomy Certification Training

Current on all mandatory compliance, safety, and work-related training.

References References are available on request.

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