Social Media Service
Resume:
LAST UPDATED: January, ****
I. Company: Profit Holding (Yellow Taxi-Karwaa & Pangulf Rent A CAR)
Location : Doha,Qatar
Position :Workshop Manager
Duration : May 2017- Oct 2019
Provide 360degree maintenance of own fleet of 1000 cars (Toyota camry ) and 2500 vehicles of Multiple brands of Passenger and commercial. Duties and responsibilities
Create and implement procedures and actions for smooth operation of workshop to achieve productivity, efficiency and minimize issues.
Manage operations of Service & Spare parts (Local & Overseas)
Maintain task of leading and direct work in the workshop and ensuring that the work is carried out according to applicable instructions and in a rational and economic way for both the customers and company.
BIO-DATA
PERSONAL DETAIL
First Name: LIJU Passport No: J 9458772
Given name: JOSEPH K.J Date of Expiry: 01/02/2022
Nationality: Indian Driving License: UAE,KSA,Oman,Qatar,India Gender: Male Religion: Christian,Roman Catholic
Marital Status: Married E-mail: *************@*****.*** Date of Birth: August 02nd,1982 Mobile: +974-******** Address: Kerala,India
CAREER OBJECTIVE
I introduce myself as a matured and motivated person with sound interpersonal skills & adaptabilities. Besides, my Professional experience has trained me to accept challenges, to adapt in different environment combine with the ability to work under pressure and to handle situations in a diplomatic way. My aim is to obtain a challenging position where my customer-care, Technical and management skills can be fully utilized to achieve goals
&objectives of Company,improve customers’ satisfaction and enhance the company brand name.
PROFESSIONAL EXPERIENCE
LAST UPDATED: January, 2018
2
Provided layout & Implemented new ERP system for gather different kind workshop operation related reports and improve the efficiency of the staff.
Monitor and evaluate the KPI.
Monitor pending Repair order,LPO and Payments.
Ensure that necessary consumables and tools are in stock.
Ensure that laws and ordinances regarding occupational health, safety and environmental
(HSE) issues are adhering to.
Ensure that the workplace is kept tidy and that equipment and tools are in good condition.
Prepare business plan and Budget
Recruitment of department staff
Provide Technical support and Training to the staffs.
Attend and rectify customer complaints, Diagnostics of vehicle on critical needs, attend and Rectify customer and technical Issues.
Review the performance periodically to improve service department productivity and efficiency.
Review the repair order and invoices to make sure that all the information are correct and charged. Create and implement Marketing plans (E-Markting,Social media,outdoor and indoor marketing)
Purchase latest diagnostic tools and equipment’s from other countries.
Coordinated for New website creation by providing designs and contents.
Ensure legal compliance
Coordinate with Dealership for warranty related matters II. Company: Aarya Auto Repairs LLC(Service provider for Premium Brands) Location : Musaffah,Abu Dhabi,UAE.
Position : Service & Operations –Asst.Manager
Duration : July 2016 –May 2017
Duties and responsibilities:
Responsible for 4 branches,BusinessDevelopment,Marketing,Service,Parts,Operations and MI Reports and training.
Create and implement procedures and actions for smooth operation of workshop to achieve productivity, efficiency and minimize issues. LAST UPDATED: January, 2018
3
Maintain task of leading and direct work in the workshop and ensuring that the work is carried out according to applicable instructions and in a rational and economic way for both the customers and company.
Modified ERP system for gather different kind of reports and improve the efficieny of the staff.
Monitor and evaluate the KPI.
Monitor pending Repair order,LPO and Payments.
Ensure that necessary consumables and tools are in stock.
Ensure that laws and ordinances regarding occupational health, safety and environmental (HSE) issues are adhering to.
Ensure that the workplace is kept tidy and that equipment and tools are in good condition.
Provide Technical support and Training to the staffs.
Attend and rectify customer complaints, Diagnostics of vehicle on critical needs, attend and Rectify customer and technical Issues.
Review the performance periodically to improve service department productivity and efficiency.
Review the repair order and invoices to make sure that all the information are correct and charged.
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately.
Create and implement Marketing plans (E-Markting,Social media,outdoor and indoor marketing)
Purchase latest diagnostic tools and equipment’s from other countries.
Coordinated for New website creation by providing designs and contents. LAST UPDATED: January, 2018
4
III.Company: Al Majdoui Motors, Dealers and Distributors of Hyundai Vehicles
(Passenger & Commercial Vehicles )
Location : Hafr Al Batin,Dammam,Kingdom of Saudi Arabia Position : Workshop Controller/Deputy Manager-Workshop Duration : October 2011 - July 2015
Duties and responsibilities:
Manage service and body shop unit.
Prepare department utilization, productivity, efficiency reports on daily basis.
Prepare Daily, weekly, monthly and technical reports.
Identify individual training and development needs.
Monitor and evaluate the KPI.
Develop and maintain positive customer relations
Prepare SWOT Analysis & strategy plan.
Supervise Reception and service advisor.
Liaison with service advisors to provide updates on the progress of customer vehicles.
Attend and rectify customer complaints, Diagnostics of vehicle on critical needs, attend and Rectify customer and technical Issues.
Handle all type of warranty related matters.(BRANCH WARRANTY ADMINISTRATOR.)
Claim warranty order directly to HMC for invoice through on line.
Prepare quality QIR and PWAR reports submit to HMC, Korea.
Provide support and information through Global Service Support Centre.(DDMS,GSW,GWMS)
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
Follow up of post service calls and reminders team performance.
Ensure parts and consumables’ are in stock.
LAST UPDATED: January, 2018
5
Educate and train the technicians, service advisors, supervisors and others service department staff about new policy, procedure, TSB, Recall and technical issues.
Open work orders and deals with customers when reception is busy.
Manage PDI activities.
Ensure that laws and ordinances regarding occupational health, safety and environmental issues.
Prepare invoice and quotations related to the service and Body shop Department. IV.Company: Precision Tune Auto Care
OEM level Service provider of USA for Luxury vehicles Location : Muscat,Sultanate of Oman.
Position : Branch Manager-Quick Service center
Duration: May 2008 – September 2011
An OEM level service provider of USA with more than 350 world class service centres operating in 6 countries, Authorized dealers for BG Products, LAUNCH Equipments & Diagnostic Tools and Maguire’s Car Care Products.
Duties and responsibilities:
Supervising and monitoring technicians’ performance.
Creating goals and objectives for the department which includes an annual operating budget and a marketing plan to promote new and repeat business.
Maintain task of leading and direct work in the workshop and ensuring that the work is carried out according to applicable instructions and in a rational and economic way for both the customers and company.
Supervise Reception and service advisor.
Provide training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic training on new systems and components.
Conducts a final check of the compiled work order, primarily to ensure that all work LAST UPDATED: January, 2018
6
carried out has been charged for.
Provides customers with advice and instructions regarding repairs and the servicing of the vehicles and, in general, aims to maintain good relations with customers.
Ensure that the workplace is kept tidy and that equipment and tools are in good condition.
Ensure that necessary consumables and tools are in stock.
Managing fleet customers like taxi, rent-a-car and other government and private institutions.
Ensure that laws and ordinances regarding occupational health, safety and environmental (HSE) issues are adhering to.
Plan and implement procedures and actions for smooth operation of workshop to achieve productivity, efficiency and minimize issues.
Review the performance periodically to improve service department productivity and efficiency.
Prepare quotation, Invoices and other reports related to the service department.
Attend and rectify customer complaints, Diagnostics of vehicle on critical needs, attend and Rectify customer and technical Issues.
Provide Technical support and Training to the staffs.
Assisting Operations Manager in Budget, planning, staffing and other operations related to the service department.
Services Available: Lube services, Tune-Up, Computerized Diagnostics, Preventive maintenances, periodic maintenances, Pre-purchase vehicle inspection,Tune-up services, engine repairs, Transmission repairs, Fuel injection services, Brake services, Suspension services, Electrical services, A/C Services, Wheel alignment and balancing, Multiple brand tire sales, Body shop, Vehicle inspections, Exhaust gas analyze, window tint services, Detailing services,car wash and vacuum Etc..
LAST UPDATED: January, 2018
7
Specialised in European vehicles
V.Company :Mohsin Haider Darwish LLC-Dealer for Landrover,Jaguar &Volvo Location : Muscat, Sultanate of Oman
Designation: Service Advisor
Duration : July 2006 - April 2008
Duties and responsibilities:
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Supervision of maintenance and repair of Sultanate of Oman Ministry of Defence Light,Heavy and special armed vehicles.
As certain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Prepare estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles.
Maintains customer report by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
Provide Technical support and Training to the staffs. LAST UPDATED: January, 2018
8
Manage PDI process and report.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
VI.Company : Precision Tune Auto Care, Muscat,
Location : Muscat,Sultanate of Oman
Designation: Automotive Diagnostic & A/C Technician Duration : June 2004 - June 2006
AN OEM level service provider with more than 350 world class service centres operating in 6 countries, Authorized dealers for BG Products, LAUNCH Equipments & Diagnostic Tools and Maguire’s Car Care Products.
Duties and responsibilities:
Carry out all type of General Mechanical jobs, computerized diagnostics, Fuel injection services, Brakes, Suspension services, Preventive maintenances, Schedule repairs and services, Pre-purchase vehicle inspection,Tune-up services, engine repairs, Transmission repairs, Electrical services, A/C Services, Wheel alignment and balancing, Vehicle inspections, Exhaust gas analyze Etc..
Brands: Multiple brands of Light vehicles (Diesel and petrol). (Asian, American and European)
VII.Company : Raju Motors, (Deals with Multi brand vehicles) Location : Chalakkudy, Kerala, India
Designation : Automotive Technician/AC Technician
Duration : May, 2001- May, 2004
Duties and responsibilities:
Carry out all type of General Mechanical jobs, Brakes, Suspension services, Tune-Up, Preventive maintenances, Schedule repairs and services, engine repairs, Transmission repairs, Electrical services, A/C Services Etc..
LAST UPDATED: January, 2018
9
Service Writer
Engine and transmission
overhaul(petrol and diesel)
Scan Test
Around the vehicle Inspection
Procedure
Successfully completed Proper rotor
preparation and disc pad installation
Successfully completed GSSC
HYUNDAI training program.
Cooling system pressure test
Automatic Transmission fluid Exchange
Tune-Up Verification
Heating & Air-conditioning service
Successfully completed training
program on” HYUNDAI WARRANTY
OPERATIONS”.
Successfully completed Oracle-FLEET &
DEPOT MANAGEMENT SERVICES.
Attended OSHA training.
EDUCATIONAL QUALIFICATION
Name, place and country
Years attended
Degrees and academic
distinctions
Main course of study
from to
KORATTYMATHA
Technological Institute &
ITC, Chalakudy, Thrissur,
Kerala, India.
1998
2001
Diploma in Automobile
Engineering
Automobile Engineering
Name, place and country
Type Years attended Certificates or diploma obtained from to
Secondary School Leaving
Certificate
Elenthikara High School,
Elanthikkara, Ernakulam-Dt,
Kerala, India
General
1998
Knowledge of languages:
What is your mother tongue? Malayalam
OTHER
LANGUAGES
READ WRITE SPEAK UNDERSTAND
Easily Not
easily
Easily Not
easily
Easily Not
easily
Easily Not
easily
English … … … …
Hindi … … … …
Arabic … … … …
Malayalam … … … …
Tamil … … … …
Technical training & certification program successfully completed. LAST UPDATED: January, 2018
10
Mediation and problem solving skills.
Customer and Quality focus
Time management skills.
Leadership & Supervisory skills.
Decision making skills.
Effective management, technical,
and supervisory skills.
Demonstrated ability to meet the
needs of patrons, dependable, hard
working, reliable, and punctual.
Recognized for long hours, commitment
to customers, and attention to detail,
professionalism, and follow-up.
Use clear, concise communication
skills in conjunction with
organizational skills to perform daily
duties.
Work well as a team member or
independently.
Resourceful, energetic, competent,
multi-task and results-oriented.
Skills
DECLARATION
I here declare that the information given above is true and best of my knowledge and Belief. Liju Joseph K J
Special Tools and equipment Knowledge
Transmission
Flush Machine
Power steering
Flushing
Machine
Engine oil
Sucking
Machine
Injector &
Intake clean
Machine
Launch Equipment &
Diagnostic tool
Exhaust gas analyzer
Diagnostic Tool-Tech
2(GM)
IDS –Diagnostic tool
for Land rover and
Jaguar vehicles
WDS-Diagnostic tool
for Landrover
&Jaguar vehicles
VIDA-Dignostic
tool for Volvo
Diagnostic Tool-
Auto boss
G-SCAN-Hyundai
Diagnostic Tool-
Snap-On
BMW-ICOM
A/C Recycling
Machine-Bosch
AutelMaxysis Pro
Star Diagnostics-Benz
Auto Data / All Data
EPC
Star Diagnostics-Mercedes
Benz
Bosch Diagnostic tool-KTS
340(American)
&KTS570(Europe)
Battery charger
Battery tester
Brake disc skimming
Machine
Informatics’ aptitude
Microsoft Office(Word, Excel, Power point)
Microsoft Outlook Express
Internet
Focus-ERP
Invomax-ERP
Emis-Citrix receiver-ERP
Oracle-ERP
Orbit-ERP
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