Raheel Naeem

**** ***** **** ***** ********, VA *2026 Phone: 703-***-**** Email: addzvc@r.postjobfree.com

Technical Skills:

Operating Systems: MS Windows XP/Vista/7/8/10, Mac OS Leopard to Current, iOS, Android,

IBM AIX,

Software: MS Suite 2010-2018 (Word, Excel, Power Point, Access) Norton, Symantec, Symitar, OpconXPS, OpenDNS, Sonicwall Firewall and Email Security, Citrix Xen APP, RSA Secure ID

Hardware: iPad, iMacs, Tablets, Desktops, Laptops, Printers, Scanners, IBM and DELL Servers

Networking Skills: Active Directory, Group Policy, DNS, DHCP, Routing, Network Configuration and Troubleshooting,

Professional Experience:

Apple Federal Credit Union, Fairfax VA

Core Operations Specialist 2018-Present

Assisted and monitored annual upgrades and patching on related core systems

Automated jobs in Ipswitch MOVEit FTP and OpconXPS to work together along with Episys.

Worked with users from various departments to automate tasks within applications (MOVEit, OpconXPS)

Troubleshoot and fix any failed automated jobs within MOVEit and OpconXPS

Manage and support the core system that includes administrative task such as monitoring system and database performance, disk and memory usage, logs, and database assignments; identify and document potential issues, prepare necessary corrective and preventive action plans

Responsible for performing jobs on daily, weekly, monthly, quarterly and yearly checklist and documenting any changes

Performed routine system backups and restores

Install, configure, test, maintain, monitor, and troubleshoot servers, software, user workstations, cabling, and network devices.

Respond to requests for technical assistance in person, via phone, electronically

Diagnose and troubleshoot IT related issues, Break/Fix

Reset domain passwords and unlock user accounts

Assisted Tier II technicians with desktop maintenance

Installation and support for company supported software/hardware and peripheral equipment

Provide excellent customer service to internal employees with issues escalated to the Help Desk via ticket system

Provides Tier1/2 support to other financial sub-systems as needed

Apple Federal Credit Union, Woodbridge VA 2016-2018

Lead Member Service Representative

Actively support Apple Federal Credit Union IT department with branch wide issues regarding technical issues with all technology. Main person of contact with implantation of new technology in branch installing, configuring, troubleshooting, and maintaining fellow employee’s computer hardware and software.

Supervise, coached and motivated 8-member teller staff, trained new tellers, and managed the branch in the absence of the manager or assistant manager

Provide team members feedback for current performance

Balance the ATM and vault, teller drawers, researched ATM check errors, Cash recyclers, and conducted teller audits, to ensure regulatory and procedural compliance

Handle cash transactions from the vault to tellers or cash recyclers. Balanced the book at the end of the day to ensure transactions were properly done and balanced between the vault and tellers

Serve as the key point of contact for teller questions and member issues, check holds and approvals needed to complete certain transaction

Perform general teller duties, as needed, including handling cash, balancing drawer and petty cash in both drive thru and teller line

Identify sales referral opportunities and participated in product sales campaigns

Assist members with inquiries and problem resolution in a professional manner

Demonstrate competency and accountability with store operational standards

Monitor and review financial institution’s security procedures and controlled access to the vaults to protect bank from fraud

Diagnose and resolve customer related issues with excellent customer service.

Apple Federal Credit Union, Woodbridge, VA

Member Service Representative II 2015-2016

Originated loan application for members that wanted a new car loan or refinance, credit cards, personal loans

Assisted members in opening new checking, savings, money market, CDs, and student accounts

Successfully submitted monthly referral quotas and sales of additional accounts for members (money market, Advantage checking, second savings, credit cards)

Assisted members in filing disputes for ACH, share draft, debit card, and credit card transaction

Assisted loan officers with creating, collecting, and processing loan applications

Obtained many certificates from Apple FCU university

Successfully completed numerous BAI courses on Apple FCU University

Apple Federal Credit Union, Woodbridge, VA

Member Service Representative I 2014-2015

Processed transactions accurately and efficiently in accordance with established policies and procedures

Identified customer needs and referred financial products and services

Daily operations with check cashing, deposits, withdrawals, loan payments, advances, and providing cashier’s checks and balanced these transactions daily while ensuring a positive interaction with members and non-members

Handled a daily volume of over 200 transactions

Performed daily opening and closing procedures within the branch

Coached and provided feedback with the other tellers

Maintained cash availability and accounting of Automated Teller Machine (ATM) on a daily basis

Balanced currency, coins and checks in cash drawers at the end of shifts and calculated daily transactions using computers

Best Buy Springfield, VA

Sales Lead 2011-2014

Performed supervisor responsibilities in his absence

Proven ability in effectively communicating with clientele through customer service

Informed customers of Geek Squad services and solutions

Assisted customers by finding solutions to technical questions about products

Found specific products suited to customer’s needs

Ordered products for customers when not available in store

Worked effectively with others in fast-paced environment

Exceptional knowledge and experience in sales

Broad knowledge on electronics throughout the store

Troubleshoot issues regarding point of sale systems with help desk

Ensured price accuracy when handling cash register

Achieved Presidents Club

Accomplished 100k club in sales

Microsoft Certification

Obtained multiple rewards for performance and excellence in customer service

Received excellent service feedback from customers

Became Apple Specialist by completing online courses

Ramada Inn Williamsburg, VA

Assistant Manager 2009-2010

Handled hotel’s monetary transactions & bank deposits

Oversaw nightly audits

Performed functions of General Manager in his absence

Fielded inquiries from groups and travel agents

Resolved customer issues and/or complaints

Supervised property staff as needed

Ensured compliance of hotel to safety and security standards

Ascertained offices are logistically coordinated and presentable

Served as concierge by recommending landmarks of interest

Processed reservations

Supported staff in checking guests in and out

Promoted hotel room sales through online advertisements

Reduced electricity costs by 35%

Designed billboards with emphasis on low rates increasing hotel occupancy

Sanitech Corporation Lorton, VA

Database Maintenance/Help Desk 2007-2009

Created websites, computer programs and installation through self-study

Set up and installed desktops, laptops, printers, and modems.

Quickly learned and mastered new technology; equally successful in both team and self-directed settings, and proficient in a range of computer systems, languages, tools and testing methodologies

Answered questions about product features and resolve user problems

Installed firewalls, virus software, and removed spyware/Malware

Provided telephone and in-person support to end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related issues

Wrote correspondence promoting company products and services via Microsoft Word

Managed show leads in Microsoft Excel

Followed up on contacts obtained from Food Expos

Installed computer programs such as Microsoft Office, QuickBooks, Adobe, Mac OS

Maintained data of customers

Education:

CompTIA

Currently studying Security + 2019-Pesent

Northern Virginia Community College, Woodbridge VA

General Studies 2014-2017

Hayfield Secondary School, Alexandria, VA 2007

HS Advanced Diploma

References:

Pierre Benjamin

Manager of Core Operations

Apple Federal Credit Union

4097 Monument Corner Drive

Fairfax, VA 22030

571-***-****

addzvc@r.postjobfree.com

Pierre Benjamin is my direct manager for core operations. He over saw my day to day workload and was my point of contact for any concerning issues.

Amit Nandy

Director of Security & Application Support

Andrews Federal Credit Union

5711 Allentown Road

Suitland, MD 20746

202-***-****

addzvc@r.postjobfree.com

Amit Nandy hired me for the Core Operations position at AFCU. He was the Director of Core Operations at the time.

Juan Batista

SVP Business Technology

Apple Federal Credit Union

4097 Monument Corner Drive

Fairfax, VA 22030

703-***-****

addzvc@r.postjobfree.com

Juan Batista is the SVP of Business Technology and managed the Core for the credit union. He was also a direct contact for Core operations and management.

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