David Surbey ***** Hawthorne Road Fort Myers FL, *3967

addzug@r.postjobfree.com

786-***-****

Education Bachelor’s of Science in Computer Information Systems Technology Purdue University ‘05-’09

GPA: 3.67/4 Semester Honors:7 Dean’s List:6

Summary of Skills o Comfortable Presenter

o Strong Interpersonal Communicator

o Technical Writer

● Effective Troubleshooter

● Diverse Diagnosis and Repair Skills

● Adaptable Team Member

Customer Service: ● Provided 1-on-1 and group (in person and remotely) training in applications such as Outlook, GroupWise, SugarCRM, HTML, basic CSS, Apple iPhone and iPad, Android phones, and the Microsoft Office suite.

● Effectively supported domestic and international offices utilizing telephone, email, and RDP software.

● Design and write end user self support instructions and manuals for hardware and software.

Technical Support: o Diagnostic background of over 10 years performing hardware and software troubleshooting and support for desktops (Windows 2000 – Windows 10), servers (Windows 2003-2012), and printers in home, educational, and corporate environments.

o Administered network services such as Active Directory, Samba Domain, DFS, DHCP, DNS, Microsoft Exchange, Google Apps, Sharepoint Foundations, QPulse, Office 365, Azure Cloud Hosting, Remote Desktop Services, Symantec BE 12, 2010 & 2012, Apache, IIS, FTP/SFTP, VMWare, Faronics Deep Freeze, non-farmed Microsoft Hyper-V, and Domo.com o Implemented, configured, and troubleshot hardware and software for peer-to-peer, client/server, and WAN/MAN networks. Project

Planning and

Management:

● Oversaw the day-to-day work of multiple Tier 1 technicians ensuring that projects were on time, on task, and customer’s expectations met.

● Created and executed onsite and offsite disaster recovery procedures utilizing hardware (magnetic tape, hard drives) and cloud based (Box.com, Dropbox) technologies.

● Coordinated with end users and customers to determine optimum desktop, mobile, and network based software and hardware configuration requirements. Platte River

Networks

Consumer

Direct

Golden

Technologies, Inc.

TP Orthodontics,

Inc.

Purdue University

North Central

Helpdesk

Technician

Caregiver /

Translator

Systems

Administrator II

Systems

Administration Tech

Computer

Technician Level 7

Denver, CO

10/18 - 02/19

Fort Myers, FL

01/15 - 05/18

Valparaiso, IN

05/13 - 01/15

Westville, IN

01/11 – 05/13

Westville, IN

12/08 – 01/11

2019 forward -->Caregiver deaf/blind fiancé) & “gig” worker. But I’d love full-time employment again!

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