Human Resources Manager

Nichele Hardy

**** **** **** **** **********, VA 23321 757-***-**** addzs9@r.postjobfree.com

Human Resources Professional

Summary of Qualifications

Focused and results-driven business professional with a Master’s Degree in Human Resource Management and 15 years of experience working within fast-paced office environments, with an emphasis on efficient procedures, productive administration, accurate record-keeping, and superior service to internal and external customers. An innovative and self-motivated employee who excels at creating solutions for customers, colleagues, and the organization as a whole. Strong communication skills, serving as a valuable coordinator, liaison, and manager. Successful record in building human resource infrastructure from the ground up, successful payroll system conversions and accomplishing set goals and objectives.

Education and Experience in:

Recruiting and Hiring New Employee Orientation Benefits and Compensation Scheduling Payroll

Training and Management Record-keeping and Reporting Employment Law Promotions and Terminations

On-going Support to all Employees Standards and Compliance Day-to-Day Operations and Administration

Experience in Human Resources and Administration

Human Resources Administrative Specialist Unilever (via Manpower Temp Position) 5/2020-present

• Support HR Manager with site activities

• Point of contact for employee relations inquires, determining proper channel for resolution, interpreting policy, and advocating for employees

• Subject Matter Expert (SME) for all key HR Tools, systems and processes including: HRIS, Learning Management System, Compensation tools, Unilever portals, other related processes

• Own delivery and administration of all HR transactions; including those provided by third parties

• Counsel supervisors and hourly employees

• Support Managers with HR needs or business relations

• Manage escalation of HR support issues, following issues through to resolution while maintaining effective communication with all affected stakeholders

• Maintain, coordinate, monitor and report HR trends and issues within scope of work

• Coordinate and maintain updated on-boarding materials with training supervisor and operation teams

• Support union negotiation and collective bargaining agreement processes

• Conduct investigations including write-ups, legal conversations, and counseling

• Demonstrate awareness of, utilize, and keep up to date on available resources to deliver business objectives

• Partner with Training Supervisor to create/deliver training

• Perform other duties as assigned

Human Resources/Payroll Manager EPT 3/2019-2/2020

Maintain personnel records, benefit plan participation

Recommend new policies, approaches and procedures.

Create and revise job descriptions.

Oversee the communication of records required by law, or local governing bodies.

Implemented and maintain payroll via a new payroll vendor as opposed to accountant firm.

Manage internal and external relationships.

Administers benefits programs to include health, dental, vision, life, STD/LTD, vacation, sick leave, leaves of absence, FMLA and workers compensation.

Supervise Human Resource Assistant.

Process bi-weekly and monthly payrolls for over 85 physicians, 70 physician assistants and 11 administrative office staff working with the company.

Oversee multipayroll process.

Ensure compliance with applicable laws and payroll tax obligations.

Maintain accurate payroll records.

Resolve issues and answer payroll related questions.

Work with auditors.

Manage processing payroll changes, new hires, terminations and pay rates.

Oversee the daily workflow of the department.

Ensure compliance with federal, state, and local payroll, wage and hour laws.

Human Capital Management Consultant ADP (Contract position) 9/2018-3/2019

Analyze existing systems, requirements and processes in order to build and implement the appropriate benefit/human resource solutions.

Collaborate on projects and maintain project control.

Provide support to clients, vendors and internal team members.

Apply expertise in specialized areas (HR, Benefits, Recruitment, ACA) to advise clients on the integration of the project into their infrastructure.

Partner with the Sales team to align client expectations.

Partner with clients to understand their business needs in order to deliver a comprehensive solution. (Continued on page 2)

Manage internal and external relationships to ensure all project timelines are met and any obstacles are resolved within a timely manner.

Train clients on the use of the implemented system.

Participate in the hand off to the service team once the project has been completed.

Manager of Human Resources/Payroll and Customer Service Paramount Sleep 2/2014 – 11/2018

Manage, administer and maintain human resource policies and procedures related to hiring, terminations, benefits, and employee relations in addition to processing payroll for over 80 + employees. Manage Customer service department and personnel.

Recruit for available open positions

Accept applications from prospective employees and schedule and participate in interviews.

Coordinate the new hire process, including employee paperwork, background checks, and drug testing.

Collaborate with supervisors to gather and compile payroll data. Record data concerning additions, deletions, and changes in status.

Implemented a successful payroll system conversion from ADP to Paychex

Manage Payroll bi-weekly using Paychex. Review wages computed and correct errors. Record pay changes, retro pay, misc. deductions, purchases, garnishments, and 401k loan payments.

Serve as the main point-of-contact with employees as well as Paychex for information, questions, and issues.

Oversee and coordinate all aspects of the healthcare open enrollment process.

Prepare and submit all require company reporting as it relates to state compliance and EEOC.

Administer 401k, health, dental, and disability. Process workers compensation reports. Generate 401k reports for deposit into the plan.

Collect payroll data for annual audits and year-end reporting. Distribute W-2s at the end of the year.

Create and update job descriptions as needed.

Manage customer service department and two customer service representatives.

Review and update as needed customer service processes and procedures.

Any other human resource, payroll or customer service managerial duties as needed.

Administrator/Office Specialist III Department of Agriculture and Consumer Services (PT) 11/2013 -2/2014

Provide administrative support for the management team as well as the entire office, completing tasks related to high-volume communications, office administration, human resources, and departmental finances.

Manage written and verbal communications for the office. Review and edit outgoing correspondence.

Work directly with clients and visitors. Answer a high volume of incoming phone calls through the multi-line system and direct calls to appropriate parties. Build rapport and develop solid working relationships while greeting visitors in the reception area and escorting them to meeting rooms.

Manage schedules and calendars for the Program Manager. Arrange meetings and travel plans as needed.

Assist with Human Resource functions for hiring new personnel, orientation, employee paperwork, and payroll. Enter work hours for seasonal employees into the system for processing.

Manage accounting and bookkeeping duties for billing and invoicing. Maintain accounting systems and regularly verify that all financial information in complete and accurate.

Purchase office supplies and manage supply inventory.

Take on additional roles and duties, often working extra hours to assist with projects or overflow work.

Instructional Designer ICP Systems (Contract position) 8/2012 – 4/2013

Developed instructional strategies and plans based on the target audience and specific goals.

Consulted with upper-level managers and government officials to identify knowledge and/or skill gaps in order to develop effective instructional projects.

Recommended creative learning solutions that included classroom sessions, eLearning, and blended learning solutions.

Designed training materials for each project, including participant workbooks and facilitator guides.

Planned and scheduled project time lines and milestones for several projects happening simultaneously. Estimated resources needed to achieve project goals. Maintained project plans within the ADDIE system.

Evaluated each project at completion, obtaining feedback from trainers and participants to discuss areas of success and those needing improvement.

Retirement Plan Coordinator and Payroll Coordinator Stihl, Inc. 4/2008 – 8/2012 9/2008 – 8/2012

Began employment as a Payroll Assistant and quickly moved into the position of Retirement Plan Coordinator, with responsibility for the development and analysis of retirement plans for employees.

Developed and analyzed plans for employees preparing for retirement or relocation, ensuring that all plans complied with applicable IRS guidelines and regulations.

Communicated the company’s policies for retirement during new hire orientations.

Entered employees into the retirement system and managed weekly funding processes for plans.

Met regularly with the HR Team to offer input and modifications for retirement plans.

Promoted from Payroll Assistant in June of 2009. Duties as a Payroll Assistant consisted of payroll processing, ad hoc reporting, manager training, new employee set-up, and employee communications.

Administration Coordinator Beth Sholom Home 6/1999 – 4/2008 6/1999 – 8/2008

Worked in a series of roles that increased in scope and responsibility with each promotion, beginning employment as a Reception Supervisor and moving into roles as an Executive Assistant and Administration Coordinator for the nursing staff.

Managed a wide range of functions as Administration Coordinator, from collaborating with HR and the Director of Nursing on policies and procedures to communicating with staffing companies on requirements for open positions.

Prepared bi-weekly timesheets for payroll processing.

Hired, trained, and supervised a team of 7 Receptions as Reception Supervisor. Worked with each team member on best practices for customer service and office administration. Monitored performance, tracked productivity, and managed HR functions such as scheduling, timecards, and annual reviews.

Education and Certifications

Master of Business Administration (MBA) in Human Resource Management University of Phoenix 2006

Bachelor of Arts Degree in Criminal Justice Virginia Wesleyan College 2002

Paralegal Certification Old Dominion University 2003

Studying for SHRM Certification

Computer and Technical Skill Set

Windows Operating Systems and Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)

ADP, SAP, Kronos, Paychex, OHM

Web-based tools and applications for online research and communications

References

Excellent references and professional recommendations can be supplied on request.

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