Operations / Business Analytics

Thomas W. Kerstetter

Saylorsburg, PA ***** 302-***-**** *****************@*****.***

Profile of Qualifications

An Enthusiastic leader with 15+ years of experience proactively identifying cost-saving and quality enhance opportunities to optimize business development

Proven ability of producing comprehensive strategic, contingency, and improvement plans to streamline processes and enhance operational preparedness

Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and achieve critical performance goals in bottom-line profits, sales, and customer satisfaction

Dynamic communication and interpersonal relation skills with a continual commitment to cultivating strong relations, motivating teams, and aligning all daily operations with long-term company objectives

Technology savvy, with proficiency in mapping / routing software, ArcGIS (ERSI), RFI Inventory Scanner, and Microsoft Office; rapidly learn new systems and software supporting employer operations

Key Areas of Expertise

OSHA / DOT Compliance

New Business Development

Team Building / Training

Business Operations

Quality Control

Arc Logistics GIS Mapping

Inventory Control

Blueprint Interpretation

Internal Audits

Retail Construction

Project Management

Strategic Analysis / Planning

Professional Experience

Verizon Wireless 2003 – 2018

Manager of Distribution Strategies, Basking Ridge, NJ; 2016 – 2018

Worked collaboratively with team members in creatively designing alternative distribution concepts and strategies using analytical information to optimize business development

Produced in-depth ad hoc and corporate / agent store reports that detailed opening, relocations, closures, remodels, and divestitures for senior staff members

Actively assisted marketing, sales, and legal employees with selecting qualified agents that met corporate Verizon store objectives and goals across various locations

Provided requested market information and recommendations for new / existing store locations

Regional Distribution Manager, Feasterville / Trevose, PA 2011 – 2016

Maintained an updated and accurate portfolio of business to business and regional office companies including their lease renewals, facility issues, tenant improvement requests, and quarterly visit reviews

Proactively identified and addressed improvements among various store locations

Kept lines of communication open between real estate brokers and regional leadership to discuss issues, improvement strategies, and performance

Proficiently analyzed relevant markets and cultural information to determine new business opportunities

Displayed a friendly and professional demeanor while conducting site tours for prospective agent / direct locations throughout the Philadelphia region

Strategically coordinated, planned, and managed on-site meetings and project calls with corporate regarding store remodels and new store builds

Manager of Retail Store Operations, Feasterville / Trevose, PA 2004 – 2011

Remained in constant contact with 16 store locations to communicate operational performance in the Philadelphia region

Steered an increase in financial performance using targeted marketing strategies, operational methods, procedures, and policies

Offered the necessary resources and training for store staff to succeed in meeting sales and service goals

Controlled ordering and inventory to maintain optimal stock levels

Consistently ensured daily operations complied with asset management requirements

Skillfully developed and implemented operational improvements and procedures to surpass business objectives

Showcased trends and operational performance in detailed reports

Professional Experience Continued

Supervisor of Retail Store Operations, Wilmington, DE 2003 – 2004

Maintained appropriate inventory levels for the Wilmington store / Christiana Kiosk locations based on customer demands, forecasts, and loss prevention goals

Communicated store performance including sales, installation and maintenance productivity, and budget adherence with senior staff

Played a vital role in ensuring the seamless operations of the technical services department including the determination of resource requirements based on hours of operation, workflow, quality control, and performance metrics

Acted as a liaison between technical services vendor and Verizon Wireless

Ethan Allen 2000 – 2003

Distribution Center Manager, Folcroft, PA

Streamlined receiving, storing, loading, and inventorying processes of furniture and accessories to maximize warehouse productivity and adherence to company procedures

Inspected incoming and outgoing merchandise to ensure its consistency with order and delivery paperwork

Organized meetings to train staff on service issues, customer expectations, company policies, and OSHA safety regulations for the fork truck

Promptly reconciled physical and cycle inventories

Created delivery schedules based on density studies

Effectively managed, motivated, and coached skilled and semi-skilled staff members

Constantly enforced company and customer standards when overseeing delivery vendors

Delegated daily schedules for staff to meet productivity and efficiency objectives

Education

Business Administration & Management, University of Delaware: Alfred Lerner College of Business / Economics

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