Office Resources
Resume:
ANGELA C. FLOWERS
Cleveland, OH 44109 US
Mobile: 216-***-****
Email: addzr1@r.postjobfree.com
Objective:
Skills Summary:
To obtain a full-time position within a high-quality environment where my resourceful experience and academic skills will add value to organizational operations.
Extremely driven and focused management professional with knowledge of data base management and over 10 years of professional experience. Utilizing my background in accommodations, business analysis and operations, to develop meetings to further enhance mission of the agency in addition to business and client satisfaction.
Ability to supervise, inspire, educate and lead by example derived from previous work experience.
Knowledge of accounting principles, auditing standards, and techniques.
Proficient with Epic, Kronos, ERP systems, Sales Force, HBO systems, OnBase, Tableau, and SAS
SAP/SAP Business Objects
oUtilized SAP for daily activities and reporting
oCreated numerous queries to analyze data
Proficient in Microsoft Office;
oExcel- Utilized for analysis and report automation by creating logical formulas using Pivot Tables and Charts.
oPower Point- Applied when creating presentations and slideshows.
oAccess-Utilized for building database tables and query analysis.
oOutlook- Utilized daily for checking e-mail and group chats for projects.
Education:
MBA., (May 2019), Magna Cum Laude, Ashland University, Ashland, OH US 44805
Major: Master of Business Administration (Accounting and Information Systems Specialization)
B.S., (August 2007), Bowling Green State University, Bowling Green, OH 43403 US
Major: Applied Health Science (Healthcare Administration Specialization)
Minor: General Business
Work experience:
Metro Health & Recovery Resources Cleveland, OH US 3/20/2016- Present 3 Hours per week: 40
Psychiatry Coordinator/Referral Office Liaison
Supervisor: Andrea Allen 216-***-****)
Okay to contact this Supervisor: Yes
Recommend ways to reduce liability and improve health care quality
Provide clinical, clerical, and environmental support, including making patient appointments for doctor and nurse visits and maintain confidentiality with all patients, internal and external staff on projects and tasks
Review and analyze historical data and project expenditure trends in support of preparing project estimates for budgets covering operating program groups at Recovery Resources.
Assessed and reviewed Estimated Price Reports for new project proposals with multiple levels of management ensuring adequate resources are planned for; Recovery Resources facility usage, workforce support and project procurements.
Managed executive calendars and proactively work with stakeholders to resolve any day or time conflicts
Assist management in decision-making by establishing objectives and implementing techniques to resolve complex issues involving executing multiple program resources amongst multiple projects to meet agency wide financial objectives and applied supervisor views in conducting affairs
Trained for EPIC end user training at Recovery Resources and operational role utilizing EPIC, OnBase, and generated system data
HealthSpan Cleveland, OH 3/2014- 3/2016
Hours per week: 45
Validation Specialist/Business Analyst
Supervisor: Lisa Flanagan
Okay to contact this Supervisor: No (company is out of business)
Responsible for receiving applications from corporations and properly entered the information into our database systems Epic and Sales Force.
Coordinate meetings, document issues, action items, meeting notes, prepare procedures, performed appropriate follow-up to process validation projects, document and distribute meeting minutes as applicable.
Arranged, planned, and prepared Fiscal Year Phasing Plans for projects utilized by the Office of the Chief Financial Officer and multiple mission directorates in the agency
Research and resolve problems related to budgetary transactions required to achieve financial and program objectives and analyzed accounting system reports and assigned ledgers to validate balance, accurate accounting data, and followed policy regulations
Assist in planning, documenting, and monitoring expenditures and perform analysis using integrated financial systems and tools such as SAP and Microsoft office.
Prepared complex financial analyses and models to aid in healthcare investment decisions and made reports that generally incorporate rising of capital, entering new markets, venturing into new products and services, which had long term impacts on HealthSpan.
Created recommendations for project managers and aided in coordinating resolutions and improvements for execution of program resources.
Murtis Taylor Community Center Cleveland, OH US 11/2014- 02/2015
Hours per week: 20
Case Manager
Supervisor David Witt 216-***-****)
Okay to contact this Supervisor: Yes
Participates in hospital discharge planning and early intervention strategies with community follow-up.
Works with and for the client and helps to empower him/her in making life decisions.
Provided direct assistance in obtaining and retaining community resources that include entitlements (Medicaid, Medicare, etc.), housing, vocational training, food and other basic resources. Helps clients to access resources from other agencies and organizations.
Maintains daily records of service, progress notes for assigned client in accordance with required record keeping policies and procedures. Ensures client confidentiality consistent with client rights and all applicable policies and laws.
Manifest a commitment to community support program philosophy and standards and foster an environment that supports recovery for clients served
Cleveland Clinic South Pointe Hospital Warrensville Hts., OH US 11/2011- Present
Hours per week: 8
Health Unit Coordinator and Staffing Coordinator
Supervisor: Lynn Willis 216-***-****)
Okay to contact this Supervisor: Yes
Maintain inventory, supplies, and products and help plan and organize floor functions
Provided financial, administrative, and clerical support to the organization and complete payments and control expenses by receiving payments, processing, verifying, and reconciling invoices through a computerized system.
Assemble and maintain patient medical records and other documents related to patient care.
Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care.
Provide concierge service to assist patients and families with way finding and direct them to available resources
Efficiently and effectively solve patient’s challenges.
Appropriately staff nurses, nursing assistants, and health unit coordinators through the Kronos database system
Cleveland Clinic South Pointe Hospital Warrensville Hts., OH US 1/2011- 08/2011
Cleveland Clinic Marymount Hospital Garfield Hts., OH US Hours per week: 25
Intern
Supervisor: Sue Sturges
Okay to contact this Supervisor: No (no longer at this facility)
Project: Researched how to reduce patient readmission rates for Congestive Heart Failure patients. Outcome: Readmission rates were reduced by 40 percent the following month.
Project: Worked with a financial advisor and accountant to figure out why the accounts payable turnover ratio was so high by dividing total purchases/average accounts payable. Outcome: Figured out accounts receivable ratios and used these numbers to judge the hospital’s incoming cash situation and demonstrated how the hospital handled its outgoing payments, then reduced this number by 35 percent the following month.
Leadership and
Service Roles:
Delta Mu Delta, International National Honor Society in Business Administration (Aug 2019)
Inductee 2019 at Ashland University
Business honor society that recognizes and encourages academic excellence of students
Hunger Network of Greater Cleveland Food Bank, Volunteer, Cleveland, OH (Apr 2016-present)
Contribute to registering and operating the Pantry Trak database system
Donate and distribute food to those who are less fortunate
AmeriCorps, Midwest Campus Compact Citizen Scholars Fellows (Sept 2009- Sept 2010)
Volunteered over 350 community service hours in a year
Served in civic engagement to respond effectively to local community issues
BGSU Ohio Political Organization, Senior Team Leader, (Jun 2009- Aug 2011)
Managed a membership base of 75+ students
Planned meetings, created events, and workshops for students
Organized, created phone banks, and field services to obtain community outreach
America Reads Inc., Student Tutor, (Apr 2008- Jun 2011)
Educated and tutored students after school who struggled in reading, writing, & math
References:
References available upon request
Contact this candidate