Eric S. Benyo

*** ******** ***. ***********, ** *9335 * 570-***-**** * addzqg@r.postjobfree.com

PROFESSIONAL PROFILE

A reliable, dedicated IT professional with nearly 10 years’ experience leading and supporting development teams. Proven skills in coaching, facilitation, and execution in a high-demand, deadline-driven environment. Experienced in project planning and reporting, team velocity and capacity tracking, and making adjustments toward continuous improvement in an ever-changing product climate. Works comfortably with any level of an organization from executives to staff to clients and end users. AGILE LEADERSHIP EXPERIENCE

DELL-BOOMI, Chesterbrook, PA

Jul 2019 – Jun 2020

Scrum Master responsible for two Connectivity Services teams which utilized a hybrid “Lean-Flow” Kanban methodology built around a Scrum framework.

Managed team Kanban board and monitored to ensure a healthy flow of work throughout the process. Led daily Stand-Up sessions, bi-weekly Grooming sessions, and monthly Retrospectives for each team. Collected metrics including Cycle Time, Lead Time, and Escape Defects. Used these metrics to improve team throughput as well as forecast efforts for upcoming roadmap initiatives. Collaborated with Product Owners, Team Leads, and Element Manager to determine priority of work and coordinate workstream allocation between roadmap initiatives and production support. Facilitated the department Scrum of Scrums (“S2”) in accordance with the Scaled Agile Framework (SAFe). ACCUWEATHER, State College, PA

Jan 2016 - Mar 2019

Scrum Master for up to four Scrum teams at one time as well as a Project Manager responsible for overseeing large projects which crossed over multiple Scrum teams. Managed large, multi-team projects with revenue impacts over $1 million and time frames spanning six months up to a year with hard deadlines. Facilitated coordination and communication between internal back- end teams, internal front-end teams, and external contractors as well as reports to leadership. Managed projects in both Waterfall and Agile methodologies, as well as Scrum and Kanban frameworks. Balanced conflicting methodologies utilized by different teams within the same projects. Scrum Master for the Mobile Applications (Android, iOS), Web/Mobile Web, and Weather AI Scrum Teams. Established and facilitated Scrum Events including Daily Scrum, Sprint Planning, Backlog Grooming, Sprint Retrospective, and Sprint Review. Established brand new Scrum Teams for backend platforms (Database, Data Ingestion, Locations) which did not previously utilize Scrum.

Coached team members and leadership in Scrum best practices and evangelized the benefits of Scrum philosophy to the organization.

Managed the Sprint Board as well as team Velocity and Release tracking using Jira. Coordinated with external teams and contractors to ensure smooth flow of communication to my Scrum Teams and to remove impediments.

Collaborated with Product Owners, Team Members, Corporate Leadership, and other Scrum Masters to define solutions and drive continuous improvement as well as coach Scrum/Agile methodologies. Eric S. Benyo

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OTHER PROFESSIONAL EXPERIENCE

ACCUWEATHER, State College, PA

Quality Assurance Coordinator - Oct 2014 - Jan 2016 Coordinated Quality Assurance testing of our mobile applications (Android, iOS, Windows, Blackberry, etc.) with both internal teams and external vendors. Supervised a team of five QA Testers.

Coordinated with Product Owners and Project Managers to establish testing scope and plan testing timelines.

Wrote and updated testing plans for each product platform. Managed our testing device inventory of over 100 physical devices as well as emulators. Quality Assurance Tester - Sep 2012 - Oct 2014

Tested mobile applications on platforms including Android, iOS, Blackberry, and Windows. Wrote and executed testing plans for each platform. Recorded bugs and other issues, worked directly with developers to find resolutions. Customer Service Wireless Product Advocate - Sep 2011 - Sep 2012 Tier 2 Customer Service Support for Wireless Products including direct troubleshooting. Coordinated Tier 1 Customer Support Responses.

Customer Service Specialist - Nov 2010 – Aug 2011

Performed Customer Service related duties via email and phone. Engaged with employees, clients, and end-users to answer questions and direct requests. Graphics Artist/Editor - May 2007 – Oct 2010

Created weather maps for newspaper pages using various graphic design programs. Edited newspaper weather pages for accuracy and completeness. EDUCATION

BACHELOR OF SCIENCE (BS) – COMMUNICATION AND MEDIA STUDIES (2010) Clarion University of Pennsylvania

Clarion, PA

PROGRAMS AND SKILLS

Atlassian Jira Administration (Project Management Software) Microsoft Office (Word, Excel, PowerPoint Proficient) Computer Graphics Programs (InDesign, Freehand, Photoshop) Skills include: Meeting Facilitation – Customer Service – Team Member Coaching – Organizational Methodology Coaching – Project Reporting – Milestone Setting – Velocity and Capacity Tracking – External Team Coordination – Vendor Coordination – Driving Continuous Improvement – Sprint Retrospectives and Project Post-Mortems – Supervising – Goal-Setting – Presenting – Public Speaking AWARDS AND CREDENTIALS

Scrum Alliance Advanced Certified Scrum Master - AccuWeather “Champion of Excellence” – 2014 AccuWeather Employee of the Month – December 2010 - AccuWeather Team of the Month member (x7) AccuWeather “Iron Person” (x5)