Company: Idwala Boutique Hotel (South Africa)

Previous Position: Guest Reservations

Period: 18 March 2017 to 22 October 2019

Responsibilities:

Warmly welcoming the guests, making them feel at home, both local and overseas guests

Checking in guest according to their names and their respective room numbers, this including taking a photo copy of their Identification for filing

Helping guests with important information regarding tourists attractions and place of interest

Organizing the hotel shuttle for appropriate times to picking up and dropping of guests

Answering calls using appropriate ettiquete and informing guests on availability and rates i.e special promotion rates

Instruct and communicate to guest’s policies and regulations

Placing out the guests list of expected arrivals and setting of their payments upon arrival if need be.

Obtaining all designated information to book a reservation

Maintaining knowledge of all hotel facilities services / hours of operation, all guests room layout, availability rates, room types and specific arrangements between guests and the hotel

Verfying all reservation information with callers to ensure accuracy.

Education Summary

Institution: Speciss College (ZIMBABWE)

Area of study: Hotel and Catering Supervision Certificate (ICM)

Food and Beverage Management.

Front office Operations and Administration.

Fundamental of the Hotel and Catering industry.

Housekeeping and Accommodation Studies.

International Business Communications

Restaurant Services

References

Owner and Director - Idwala Boutique Hotel (South Africa)

Jeanette Friese - +27-118**-****/+27-824**-****

Owner and Director - Apex Clothing Manufactures (South Africa)

Ms Natalie Mthombeni - +27-798*-*****

Summary

I am looking forward to a position which allows me to utilize my skills and hotel knowledge to the maximum so as to contribute to the company success. I therefore present myself as a dedicated, goal oriented and pleasant person who loves to serve others with an ability to satisfy customers with extra ordinary services giving them the best experience they have ever had.

Career History:

Company: Apex Clothing Manufactures (South Africa)

Previous Position: Assistant Tailor

Period: 5 February 2012 to 6 April 2013

Maintaining an organized sewing area

Measuring customers for sizes, using tape measure and recording measurements

Sewing buttons, zippers hooks and snap fasteners onto garments as needed

Altering garments and join parts using needle, thread and sewing machine to form finished garment

Pressing garments using iron or pressing machine

Positioning pattern or garment part on fabric to cut fabric along outlines using scissors

Refilling inventory and suppliers

Company: Idwala Boutique Hotel (South Africa)

Previous Position: Waitress

Period: 2 May 2013 to 29 December 2014

Responsibilities:

Greet and escort customers to their tables

Present menus and provide detailed information i.e. portions, ingredients and potential food allergies

Upsell additional products when appropriate

Communicate order details to kitchen staff so to allow flow of service

Check dishes and kitchenware for cleanliness

Inform customers about day’s special

Providing excellent wait service to ensure guest satisfaction

Taking customers’ orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Preparing restaurant tables with special attention to sanitation and order

Presentation of the cheque and taking payments

Provide excellent service to guest

Company: Idwala Boutique Hotel (South Africa)

Previous Position: Conference Organizer

Period: 2 January 2015 to 16 March 2017

Responsibilities:

Liaising with the kitchen on the number of delegates expected for the conference

Informing the kitchen on the menu and specific requirements if any (eg food allergies) (Vegetarians)

Ensuring a smooth running of the conference, taking note on their breaking times i.e tea break, lunch, break and dinner

Resolving complaints from delegates

Ensuring the conference is well equipped with the appropriate gadgets and tested eg. Projectors, Wi-Fi password etc.

Ensuring the setting up of the boardrooms and number of delegates expected to attend, names of delegates and their sitting arrangements as per request

Ensuring the coffee station is cleared and up to date at all times

Printing of documents for delegets if required

SIPHATHISIWE NDLOVU

SI

Contact

Address:

Abu Dhabi, UAE.

Phone:

+971-**-***-****

+263*********

Email:

addzoy@r.postjobfree.com

Passport number:

EN648939

DOB : 6 July 1981

Nationality : Zimbawean

Languages

English

Skill:

Organized and detail oriented

Ability to stay calm under pressure

Problem solving skills

Strong Interpersonal Skills

Flexibility

Guest Service

Effective written and verbal communication

Contact this candidate