Head & General Manager - Human Resources & Administration

VA Tech WABAG Philippines, Inc.

January 5, 2015 – Present

Leads the adoption and execution of all people processes, systems, policies, and procedures across all HR discipline:

Develops and executes HR strategy that is aligned to and in support to the business strategy.

In charge of ground-up creation of processes for recruitment, compensation and benefits, employee relations and learning and development

Develop and implements HR policies, procedures and standards needed in the operational requirements of the business.

Accurately diagnose organizational issues, develop and implement solutions, as well as institutionalizing proven sound and effective HR interventions.

Create and standardize performance reviews and reward system, build a base for a great organizational culture, and constantly update HR policies to reflect or go beyond industry standards.

Develop value adding work and focus on HR initiatives that develop Leadership, Talent & Culture Management, and Performance Management to provide a solid value to the internal customers and to the organization.

Link employee compensation, rewards and promotion to employee’s performance.

Foster ethical values and cultural sensitivity in the light of workforce diversity.

Champion good governance, management accountability, and code of ethics in the conduct of the company’s day-to-day operations.

Advocates professionalism and ensures that all stakeholders and employees are aware of their full responsibilities to ensure that KRAs are met.

Established, implemented and maintains the quality management system according to the requirements of ISO 9001:2015 version. Designated as the Company’s QMR that is responsible in implementing risk management and operational controls for quality, health and safety

Promotes understanding and a culture of open communication, freely expressing employees’ thoughts and feelings without fear of retaliation, thereby creating an atmosphere where employees can be heard with the firm objective of effectively resolving valid issues and concerns.

Proposed and initiates CSR activities aligned to company’s corporate purpose.

Working effectively with Global/Cluster HR team, Centers of Excellence and other key stakeholders to achieve organizational objectives while supporting others to achieve wider business and HR goals. Contribute to and lead the development of global employee relations projects, rewards system, program development and process improvements.

Supports the planning, implementation, execution and evaluation of projects and business development initiatives.

Consolidates data for monthly HR Key Performance Indicators/HR DashBoard report and provides important analytical data for easy “at-a-glance” capture of information needed.

Works on a variety of initiatives and projects including global initiatives to support the business.

Division Manager – General Affairs Division

Fujitsu Telecom Systems Philippines, Inc.

March 16, 2004 – June 30, 2013

Managed and directed the functions and activities of Finance & Accounting Department, Business Administration Department, and concurrently held the position of Department Manager for HR & Administration.

Manages business and HR projects/initiatives encompassing the full range of HR services and support including but not limited to Employee Relations, Talent Management & Development, Performance Management, Talent Acquisition, Compensation and Benefits, Employee Engagement, Year-End Compensation Process amongst others.

Supports the definition of strategic needs of the company in collaboration with business leaders and line managers, with active involvement in developing vision and strategic plan to guide the organization, and transforming defined initiatives into actionable and customized plans and framework.

Supports and influence decision makers by providing data, identify potential risk and implications, as well as presenting options and/or alternative plans for the business by conducting needs assessment to diagnose human capital issues, processes and legal concerns.

Ensure alignment of processes, programs, policies, and framework in response to business needs/model, leading to continuous improvements.

Ensure application of consistent global standards and delivery of HR services and solutions in collaboration with the regional HR and Global Business Group.

Supports the planning, implementation, execution and evaluation of projects and business development initiatives.

Conduct hands-on work and supervision on payroll processing, financial accounting, including: management of P&L, budgeting and cost control, and monitoring of target achievement.

Monitor operational and capital expenditures vis-à-vis budgetary allocations

Handling tax and compliance issues in consultation with tax accountants/auditors and other SME.

Ensures organization’s compliance with government agencies exercising regulatory powers (DOLE, BIR, SEC, Immigration, NTC, PEZA, amongst others)

Act as subject matter expert/resource person to the Board of Directors and sits as observer during organizational meetings.

Creates an environment of engagement and information sharing by developing and administering communication programs.

Promotes and maintains good Employee Relations (ER) by:

oProvide advice and counsel to leaders when sought out to assist with sensitive employee situations, including performance management and disciplinary actions, including terminations.

oHandles employee complaints and responding to employee questions or escalations in the absence of HRBP or assigned specialist.

oProcess grievances and providing arbitration support to avoid expensive litigation and other business disruptions.

oReview and approve all disciplinary actions including written reprimands, suspensions, pay sanctions and terminations.

oDevelops, research and benchmark employee relation programs and activities. Plan and carries out Company events as part of employee engagement, and ensure that the program meets established objectives

oAllot time and make self-available even for a simple conversation and be able to connect and build relationship with the end in view of earning employees trust and confidence.

Works on a variety of initiatives and projects including global initiatives to support the business which would provide developmental opportunities.

Department Manager – Human Resources & Administration

Fujitsu Telecom Systems Philippines, Inc.

July 01, 1999 – March 15, 2004

Responsible for the overall direction and control of all HR activities and initiatives

Implement and develop HR policies and procedures

Acts as first line signatory for all HR and Administration related expenditures and disbursements

Carry-out interviews and influence selection, as well as determine staffing and manpower requirements

Implement performance management and review

Coach and mentor line managers and associates for their respective organizational concerns and issues

Discipline employees taking into consideration legal requisites and observing protocols and mandatory standard procedures

Studies and benchmark proven sound and effective HR concepts and practices, and duplicate with the necessary fine-tuning

Counsels employees on various topics while maintaining employer advocacy role

Responsible for the management of total rewards system, design and development of salary structure and calibration, consistent with global guidelines and approved compensation philosophy

Coordinates with embassies, foreign partners, Immigration Dept. and other regulating agencies in relation to personnel being dispatched for overseas assignment

Asst. Manager – Human Resources and Administration

Philippine Homecable Holdings, Inc. (HOMECABLE)

Feb.15 1999 - June 25 1999

In-charge of the over-all operations of Human Resources Administration, with focus on Employee Relation, Benefits Administration and Employee Services

Studies, evaluates, analyzes and recommends programs and activities for implementation related to the general welfare and well-being of employees

Conceptualizes and develops company policies

Reviews and monitors budget and expense allocations pertaining to operational and capital expenditures of the operating units

Reviews, analyzes, evaluates, updates and recommends types of benefits to be competitive within industry level

Handles Union and labor matters – disciplinary issues, LMC, grievances

Review management and union activities and practices to identify problem areas ( ex: actions taken concerning grievances, mediation and arbitration cases

Provide expertise and advice to Management in the application and interpretation of labor relations policies and practices according to CBA, Code of Conduct, Government and statutory regulators.

Recommend administrative efficiencies within the labor relations services

Provide support to business leaders to enable the effective application of people management processes

Lead improvements in employment policies and guidelines, aware of trends on labor Law, industry practice

Employee Relations Specialist

Bayan Telecommunications, Inc. (BAYANTEL)

Nov. 02 1995 - Feb. 10 1999

Working as a consultant, developing strong relationships with operational leadership and colleagues.

Working with colleagues to evaluate human relations, and work-related problems, and meets with HR Leaders and operations management to determine appropriate resolutions.

Communicating human resources policies and programs to address employee relations issues as needed.

Analyzing employee relations issues and either resolving or determining appropriate action including escalating complex and high risk employee relations issues to the HRBP as appropriate.

Advising and assisting internal operational leaders and colleagues with interpretation and application of policies and procedures, coaching, legal compliance, employee complaints, disciplinary and termination issues and other employee relations issues as required.

Building a knowledge base by documenting processes and policies for FAQ and updating intranet resources as applicable

Partnering with HRBP to provide insight/trends that might lead to the development of training and programs aligned with the specific business units.

Develops and implement an integrated internal communication mechanism that ensures fast, smooth, and effective exchange of information between management and the employees

Conceptualizes and manages company initiated programs and events

Handles employee grievances and other work related problems, in coordination with concerned department’s heads for the immediate settlement of valid issues raised

Attends to employee counselling, exit interviews, case investigation, evaluation, and acts as consultant in the administration of disciplinary cases

Develops and implements company policies

Conducts opinion /satisfaction survey designed to evaluate programs and interventions handled by the group

Develops information network and feedback mechanisms in aid of organizational diagnosis

Establish community relations especially within the franchise area through the various outreach programs of the company in cooperation with local organization

Establish business relations with government offices exercising regulatory powers concerning workers activities and welfare

Conceptualized the initial framework in the formation of Productivity Groups to promote a climate of peace, harmony and cooperation in the workplace

Employee Benefits and Labor Relation Asst.

Philmetal Products, Inc.

Aug 10, 1992 - Oct. 28, 1995

Character Investigator (Personnel Dept.)

Accounts Analyst (Credit & Collection Dept.)

COSMOS Bottling Corporation, Nov. 11 1989 – Aug. 05 1992

Education:

Bachelor of Science in Commerce major in Management

Far Eastern University, 1988

Workers’ Institute on Labor Law, 1996

UNIVERSITY OF THE PHILIPPINES

School of Labor & Industrial Relations (SOLAIR)

Trainings / Workshops / Conventions

Human Resource Professional Certification Program, March 30 – April 13, 2019

International Federation of Professional Managers

The Language of Project Management, March 23, 2018

St. Giles Hotel. Makati City

Internal, Quality Auditor’s Training, Sep 28 – 29, 2016 (XPert International)

Kaizen Training / Continuous Improvement, August 3, 2016 (XPert International)

Risk Management, May 31, 2016 (XPert International)

Root Cause & Corrective Action Training, May 30, 2016 (XPert International)

ISO 9001: 2015 Documentation Training, May 4. 2016 (XPert International)

ISO 9001: 2015 Introduction Training, April 21, 2016 (XPert International)

Managing by Values: Aligning the Leaders to the Company’s Core Values, Aug 8, 2016

Guthrie Jensen Consulting, Makati City

HR Upskilling Program, January 28-29, 2016

WABAGIND HQ, Chennai India

Entrepreneurial Thinking: New Mindset for HR Professional, December 6, 2012

Asian Institute of Management, Makati City

Managing Organizational Change, June 14, 2012

Asian Institute of Management, Makati City

The Philippine Six Sigma Conference 2010, August 4 – 5, 2010

Hotel Intercontinental, Makati City

Connecting Philippine HR to the World, A Fusion of HR best Practices, April 10, 2010

PMAP, SMX Convention Center, Pasay City

HR 2.0 Bringing HR to the Next Level, 3rd HR Philippines, National Convention, Oct. 21-22, 2009

HR Philippines, SMX Convention Center, Pasay City

ISO 9000 Quality Management System Awareness Course, July 3, 2008

DTI Training Center

Strategic HR, March 25 – 27, 2008

Guthrie Jensen, Mandarin Oriental Hotel

Managing for Results, March 11 – 13, 2008

Guthrie Jensen, Manila Peninsula Hotel

Organization Development Tools, November 7 - 8, 2006

PMAP – Human Resource Management Development Center

Designing the Pay Structure, October 30 – 31, 2006

PMAP – Human Resource Management Development Center

Financial Management Workshop, June 2 – 3, 2004

New Horizons Learning Center, 10/F Robinsons Summit Center, Ayala, Makati City

Job Evaluation and Wage/Salary Administration, December 4 – 5, 2000

New World Renaissance Hotel, Makati City

The Fujitsu Way (Business Operations Workshop), August 24 – 31, 2000

Fujitsu Network Solutions Limited, Kawasaki, Japan

LMC Tools and Techniques May 10 –12, 1999

DOLE – NCMB/NCR

Service Quality Excellence, August 10 - 12, 1998

BayanTel Diliman Training Center, Quezon City

Emergency Management for Business and Industry, Feb. 1 & 2, 1996

Sulo Hotel, Diliman, Q. C.

Labor Advocacy Workshop, March 1995

Nat’l Conciliation & Mediation Board

Symposium on Cooperation for Quality and Productivity, August 28, 1992

Center for Labor Relations Assistance (DTI – CLARA)

Negotiation Techniques, October 10, 1992

Steel Center Building

Personal Traits and Qualities

Can speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

Able to anticipate, understand, and respond to the needs of clients to meet their expectations within the organizational parameters.

Can work cooperatively and effectively with others. Set goals, resolve problems, and make decisions that enhance organizational effectiveness.

Can positively influence others to achieve desired results. Ability to construct logical, credible arguments that will persuade decision makers Teamwork and Collaboration.

Able to assess situations to determine the importance, urgency, complexity and risks, and subsequently make recommendations or immediate decisions for the best interests of the organization.

Flexible, versatile and tolerant in an ever changing work environment while maintaining efficiency and effectiveness.

Understands ethical behavior and established business practices, and ensure that own behavior is consistent with standards and aligns with the values of the organization.

Personal Background

Date of Birth : January 02, 1968

Civil Status : Married

Citizenship : Filipino

Height : 187.96 cm (6 feet 2 inches)

Weight : 130 kgs.

Religion : Roman Catholic

Interest : Sports & Photography

Carlito T. Dela Cruz, Jr., CHRP®

78 Raha Soliman St., Parang Marikina City

(091*-***-**-** / Residence (63-2) 933-28-99

addzmy@r.postjobfree.com

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