Desktop Support Engineer

PRAKASH.G

NO:**RamNagar*stCrossst,*thmainroad,Nanganallur,chennai-61,

mob:*********************@*****.***

OBJECTIVE

ToobtainapositionasaDesktopSupportEngineerwithAtechutilizingsoftware, hardwareandtroubleshootingexperienceinordertoprovidethecompanywithasolid ITsupport.

TECHNICALSUPPORTSKILLS

OperatingSystems:WindowsXP,Win7,Windows8,Windows10.

Application:MicrosoftOffice2007,2010,2013(Word,Excel,PowerPoint,Outlook)

HardwareandNetworking:

Assemblingandtroubleshootingofhardwaredevices.

InstallationofallMicrosoftWindowsSeries(Win7,Win8,Win10,Server2008, 2012.).

MicrosoftWindowsmaintenance,updatingantivirus,updatingwindows.

MSoutlookconfiguration,backup,restoreandtroubleshooting.

DiskManagement,Partitions,Foldersharing,AccessPermission

Printerandscannersinstallationandtroubleshooting.

ModemconfigurationandDataCardsinstallations.

Basicnetworking,ConfigurationofTCP/IPsetting,

Remotedesktopandremoteassistance.

CablingandLANtroubleshooting

InstallingandconfiguringwindowsserverActivedirectory.

DHCP(DynamicHostConfigurationProtocol),DNS(DomainNameService). WORKINGEXPERIENCE

TechnicalHelpdeskMarch(2018)toSep(2019)inWipro-ChennaiatClient location:FordIndiaPrivateltd.

Technicalsupportexecutivefeb(2015)tofeb(2018)inCambrainEnterprises- Chennai

RESPONSIBILITY

Troubleshooting,assemblinganddissemblingofhardwaredevices.

InstallingMicrosoftOperatingsystem,updatingandmaintenance.

Configure,backupandtroubleshootingofoutlook.

Providetechnicalsolutionsandtroubleshootingservicesonneedbasis.

BasicLAN/WANconnectivityandinternettroubleshooting.

Supportingthefollowingtechnologies:-MicrosoftOfficeproducts-Outlook,word, excel,powerpoint,InternetExplorer,Netbeans,visualstudio,SQLserveretc.

TroubleshootingnetworkconnectivityinaLAN/WANenvironment,(Switching).

ManageDomainenvironmentandtroubleshootdomainissues.

Microsoftoutlook10,13and365,skypeforbusinessconfigurationand troubleshooting.

Softwaretroubleshootingupdate(AutoCAD),bmcremedytool.

ManageAntivirus(Symantec,MacAfee)updateandvirusprotection.

Workwiththecustomertoaccuratelyandthoroughlydocumenttheincident description,comments,andResolution.

EDUCATIONALQUALIFICATION

HardwareandnetworkingfromMSMEatguindy

GraduationB.tech(InformationTechnology)fromArignarAnnainstituteofscience andtechnology

12thfromNehruGovtboyshighersecondaryschool

10thfromNehruGovtboyshighersecondaryschool

PERSONALDETAILS

Father’sName : R.Gopal

Sex : Male

MaritalStatus : Single

Nationality : Indian

Languageproficiency : English,Tamil

DECLARATION

Ideclarethattheabovefactsgivenbymearetruetothebestofmyknowledge andbelief.

Date PrakashG

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