Cherry Mae Sena

Address: Salmiya Kuwait City

Contact Number: +965-********

Email Address: addzkb@r.postjobfree.com

“With over 10 years of experience as a Customer Service Representative/ Call Center Agent, my goal is to find an organization that reward hard work and provides a platform utilize my Enthusiastic Customer Service Skills.”

Highlight/Summary

Excellent Interpersonal Skills

Excellent Communicating Skills

Flexible in all Phase of the Call Center

Goal Oriented Focus

A Calming Presence

Deep Knowledge in Campaign or Product

Work Experience

Company – Wall Street Exchange Company Salmiya Kuwait

Position - Call Center Agent/Customer Service Representative/Frontdesk

Date Started - May 2019 to Present

Company - Caesars General and Trading and Contracting CO. Kuwait City

Position - Customer Service Representative/Call Center Agent

Date Started – July 2016 to March 2019

Company – Al Maousherji Catering Company/ McDonald’s Shuwaik Kuwait

Position - Customer Service Representative/ Call Center Agent

Date Started – March 2015 to June 2016

Company – Quantium Solution Phil. Inc. (United Laboratories) Pasig Philippines

Position – Operator/Customer Service Agent

Date Started – June 2011 to February 2015

Company – Safehaven Liability Solution Inc. Pasig Philippines

Position – Outbound Agent/Sales Representative

Date Started – May 2010 to February 2011

Company – Call Master BPO Eastwood Philippines

Position – Customer Service Representative

Date Started – December 2009 to May 2010

Education

Tertiary

Bachelor of Science and Elementary Education

Pamantasan ng Lunsod ng Pasay Philippines

Grad Date – 2005 - 2009

Secondary

Pasay City East High School

Malibay Pasay City Philippines

Grad Date – 2001 – 2005

Skills Proficiency

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationship and engage customers by taking extra mile

Keep records of all conversation in our call center database in a comprehensible way

Cherry Mae B. Sena

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