Customer Service Sales

TINA L. LOPEZ

**** *********** ***** ********, ** 91752

951-***-**** addzgf@r.postjobfree.com

OBJECTIVE

To partner with an outstanding company where I may continue to apply my 30 years of a professional level of customer relationship development and sales support. Open to new ideas and willing to learn new concepts to further my knowledge that in the long run will help improve my prospective company.

SKILLS & ABILITIES

Order fulfillment Service recommendations

Scheduling Client Needs Assessment

Customer Concern Resolution Product Knowledge

Excellent follow-up skills Account management

Professional telephone demeanor Self and Team player Proficient in Excel and Microsoft Word

EXPERIENCE

Feb 1998 –

March 2020

Senior Customer Service Representative, UBS Printing Group / WestRock Process and oversee daily order/ Work in conjunction with production, sales, accounting, and logistics / Regular attendee to daily production meetings / Oversee reports and keep close communication with sales / Expedite orders as needed / Keep customers informed from start to finish / Processed Purchase orders / Prepare billing for customer orders / Worked for the "Top Salesman" / Handled largest customer with "2 Million" in sales.

EDUCATION AND CERTIFICATIONS

Cerritos Community College, Major Real Estate Studies and Printing Technology, 1980- 1982

Completed Customer Service Competency Achievement Course, Anaheim, CA, 1989

Received the only Customer Service “Employee of the Year” Award in the company’s years of operation, Corona, CA, 2007