Front office receptionist /secretary

HANANE ouaati

Doha-Qatar ********

******.********@*****.***

Receptionist with over 7 years’ experience diplomatic personable highly organized self- motivated Customer service oriented holder of diploma in secretarial office with hospitality background

Experience

MAY2014 – PRESENT

FRONT DESK RECEPTIONIST, DIPLOMATIC CLUB

Welcoming and Greeting guests and visitors

Booking of meeting rooms

Update appointments calendars

Answering and transferring phone calls

Answer inquiries about company

Perform basic clerical duties filling, fax, scan documents Direct visitors by maintaining employee and department directories Giving instructions

Monitoring logbook issuing visitor badges

Collect and distribute mails

Ensure reception area is tidy

MAY 2009 – MARCH 2014

SPA FRONT DESK RECEPTIONIST, LA MAMOUNIA HOTEL MARRAKECH Greet customers and direct them on where to go

Make spa bookings via phone and email

Explain spa services to the customers

Manage customer records

Handle payments

Make daily report of spa operations

Offer spa tours recommend treatments and sell retail products Sales of cosmetics products and spa packages ( SPA Membership, gift voucher, day weekly and monthly spa pass )

Education

2004- 2006

TECHNICIAN IN SECRETERIAL OFFICE INSTITUTE OF MANAGEMENT AND TECHNOLOGY APPLIED MEKNES MOROCCO

1999-2000 HIGH SCHOOL CERTIFICATE, AL NAHDA SCHOOL MEKNES MOROCO Certificates

Schiseido spa training May 2009

Spa and sport software reservation assistant user certificate 2009

Certificate in hospitality course front desk reception institute of tourism and hotel industry morocco April- July 2008

Certificate in hospitality 2002- 2003 institute of hospitality and hotel industry morocco Skills

Excellent communication skills

outstanding interpersonal skills

Team work

Ability to work under pressure

Microsoft office word excel outlook

Power point

Multi-tasking

Ability to work independently

Exceptional time management

Self-motivation

Foreign languages

Reservation

Hospitality

Languages

Arabic: Mother tongue

English: Very good

French: Excellent

Personal data

Date of birth: 08 January 1981

Place of birth: Meknes Morocco

Marital status: Married

Nationality: Moroccan

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