Employee Relations Sales
Resume:
RELLY C. CAMPANA
Baugo Budlaan Talamban Cebu City
Email Add: addzej@r.postjobfree.com
Mobile number: +639*********
Objective:
Seeking a position within a company that will allow me to utilize and enhance my skills to provide an opportunity for advancement.
Education:
Bachelor of Science in Accountancy (CUMLAUDE)
University of Southern Philippines Foundation March 1997 Salinas Drive, Lahug, Cebu City
Summary of Skills and Capabilities:
• Multifaceted, team player and able to adopt to new environments.
• Effectively perform tasks and interact with others using excellent written and oral communication.
• Excellent in planning, prioritizing and organizing skills.
• Competent in typing, compiling, editing and proofreading reports, letters, memos and forms.
• Proficient in MS Word, Excel and PowerPoint.
• Self-manger with a strong sense of commitment to quality of work. Employment History:
Human Resource Employee Relations Supervisor
Smartsourcing BPO Inc. March 2, 2018 – March 10, 2020 As HR ER Supervisor
• Handling Job Offer Contract Signing and Newly Hired Orientation.
• In charge of enrolling newly hired employees in Salarium and Sprout systems.
• Provide advice and assistance to recruitment team.
• Participate in applicant interviews.
• Address employee concerns to encourage a supportive atmosphere in the workplace.
• Advice Team Leaders, Supervisors on how to effectively deal with employees especially in difficult situations.
• Lead and facilitate negotiations between employees and the Management.
• Monitor employee attendance, behavioral, and performance infractions.
• Issuing Memo to agents for any company policies violation.
• Doing floor walk every shift just to make sure all agents are in their proper behavior.
• Coaching agents whenever repeatedly violating company policies that includes attendance, behavioral, and performance issues.
• Issuing Notice to Explain, Notice to Improve, and Notice of Decision to all agents.
• In charge in Releasing and Terminating abusive agents after often coaching sessions.
• In charge in preparing redundancy letter, account pull out and account notice letters to those who will be in floating status and transferred to other accounts.
• In charge in issuing resignation acceptance letter to those who voluntarily resign in the company.
• In charge in issuing Certificate of Employment to all active agents per their request for good reasons.
• In charge in Probationary Contract signing when agents passed the assessment after their training period.
• In charge in biometric enrollment for agents who are endorsed for Probationary employee.
• In charge in Performance evaluation to all agents during their Probationary period.
• In charge of Regularization Contract signing whenever agents are qualified to be regularized within six months period.
• In charge in issuing Exit Clearance to all agents who are good for release, termination, and resignation.
• In charge in making cut off report payroll to all employees using Salarium and Sprout Systems then submit to Finance and Accounting department for review. Human Resource Specialist
SupportSave Solutions Inc. April 6, 2015 – January 20, 2018 As HR Specialist
• Handling Job Offer Contract Signing and Orientation
• Handling Coffee Cup Session, a non formal session to chosen agents representing their accounts for an update, concerns, and problem sharing.
• Monitor Agents attendance, behavioral, and performance infractions.
• Issuing Memo to agents for any company policies violation.
• Doing floor walk every shift just to make sure all agents are in their proper behavior.
• Coaching agents whenever repeatedly violating company policies that includes attendance, behavioral, and performance issues.
• Issuing Notice to Explain, Notice to Improve, and Notice of Decision to all agents.
• In charge in Releasing and Terminating abusive agents after often coaching sessions.
• In charge in issuing Certificate of Employment to all active agents per their request for good reasons.
• In charge in Probationary Contract signing when agents passed the assessment after their training period.
• In charge in biometric enrollment for agents who are endorsed for Probationary employee.
• In charge in Performance evaluation to all agents during their Probationary period.
• In charge of Regularization Contract signing whenever agents are qualified to be regularized within six months period.
• In charge in issuing Exit Clearance to all agents who are good for release, termination, and resignation.
• In charge of approving Vacation Leave and Sick Leave to entire agents in the company and update VL/SL tracker.
• In charge in making cut off report to all approved and disapproved vacation leave and sick leave for Payroll purposes.
Franchising Development Officer / Marketing Assistant Crunchee Food Chain Corp. April 1, 2013 – April 1, 2015 As Franchising Development Officer:
• Handling and assisting inquiries of potential franchisees.
• Evaluating applicants for franchise branches based on established area priorities and background and capabilities of applicants.
• Preparing market study and site evaluation for possible franchise sites whether franchised or company owned stores.
• Making initial contact with property owners of viable sites of franchise/company owned stores.
• Handling all internal documentary requirements in the franchise application process and acting as the point person in coordinating with other departments involved in the process, from franchise application up to opening day activities of the store.
• Making sure all pre-opening requirements, including franchise agreements, fees and deposits, through the pre-opening clearance, are completed before the franchise store opens.
• Facilitating and coordinating with all departments involved in the completion of the training requirements of the franchisee and his/her sales staff.
• Regularly coordinating with franchisees on monthly reportorial requirements and make recommendations on probable store activities needed to improve store performance.
• Submitting to Admin monthly sales and other reports on over-all performance of franchised stores for management review and evaluation.
• Serving as the bridge between the franchisor and the franchisee and assists franchisee’s operational concerns, makes periodic branch visits to properly evaluate over-all store performance.
• Recommending Admin or operational interventions to ensure support will be extended to all franchisees for the success of their store operation.
• Planning and organizing participation of franchisor at any franchise marketing events.
• Coordinating with the operation team in cases when franchisee requests for assistance in mobile selling at various events.
• Preparing recommendations on all franchise marketing related activities to grow the network of the stores.
• Assisting in the various major events initiated by the company during special occasions and events.
As Marketing Assistant:
• Conceptualizing and creating effective marketing strategies to boost brand awareness.
• Developing and utilizing marketing plans.
• Conducting market research.
• Creating and implementing marketing promo and activities.
• Ensuring proper implementation of promotional activities through orientation of staff in the store level.
• Preparing marketing materials.
• Assisting in the idea conception of flyers/brochures, and other collateral items.
• Ensuring maximum use of all merchandising and marketing collaterals in the store including streamers, posters and signages.
• Maintaining enough stock of marketing collaterals.
• Serving as liaison between advertising agencies and the company, print suppliers, freelance talent, and various marketing services.
• Performing other related responsibilities and projects as necessary. General Manager
Grafix Express Norkis Group of Companies – Mandaue City, Cebu June 2011 – March 2013
• Manages both in the office and in the production area.
• Manages Sales from in house and outside client.
• Manages the finance side of the department.
• Reporting to the Managing Head of Norkis every month for the Sales performance and Production output qualities.
Admin Assistant
Grafix Express Norkis Group of Companies – Mandaue City, Cebu March 2004 – May 2011
• Provide support to a company's finance, accounts payable department. Make sales summary for the month and provide projection of sales for each project.
• Coordinate and maintain records for staff office space, phones and office keys.
• Manages secretarial/clerical desk manual.
Admin Clerk
R&D Engineering Norkis Group of Companies – Mandaue City, Cebu March 2000 – Feb 2004
• Keeps record in the office specially the costing of the project.
• Petty Cash Fund Custodian and controlls petty expenses in the office and production.
• Keeps record of the production worker for their attendances including absences and tardiness.
• Keeps record of the Managing Head of Eng'g especially to his report and projects to the chairman.
Senior Cashier
Jollibee Foods Corp. Ayala Cebu City October 1996 – March 1997
• Revolving Fund custodian to the store for the Cashiers fund during their duties.
• Audits cashier sales after their duties.
• Keeps record of all service crew's punch cards.
• Makes payroll summary to all service crews and submit it to the main office.
• Entertain incoming calls from clients and schedules exam and interviews to all service crew aspiring applicants.
References:
Pamela Tecson
ANZ Service Delivery & Call Closing Admin
Lexmark Research & Dev't Corp
Lexmark Plaza 3, Samar Loop cor. Panay Road
Cebu Business Park, Cebu City
Sandra Salipsip
Scheduling & Forecasting Analayst
Lexmark Research & Dev't Corp
Lexmark Plaza 3, Samar Loop cor. Panay Road
Cebu Business Park, Cebu City
Bencille Amaga
Admin Officer
SSS Cebu City
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