Lean Six Manager

Marilyn Sexton-Jones, PSM, LSSBB

Colchester, CT *6415 602-***-**** addzbo@r.postjobfree.com https://www.linkedin.com/in/msextonjones

Complex Project Management Continuous Process Improvement Collaborative Leadership

Results-driven, innovative leader with extensive experience directing operations including building and leading high-performance teams, developing, and implementing training programs, managing risks, and building strategic partnerships. Collaborative communicator demonstrating ability to partner with cross-functional teams, senior leaders, stakeholders, and regulators to align priorities and achieve mutual goals. Analytical professional skilled in leveraging data to implement process improvements using Agile and Six Sigma practices. Proficient in Facets, Diamond, MicroFocus SBM, WinRunner, CTP, SQL and ServiceNow. Familiar with Jira, Confluence and PlanView

Operations Management Team Leadership Training & Development Cross-Functional Collaboration Hiring & Performance Management Regulatory Compliance Logistics Planning Interpersonal Communication Scrum and Agile Methodologies

LEAN Six Sigma Methodologies

Professional Experience

Nov 2018 – Present:

Nov/Dec 2018 - Relocated to Colchester, CT.

March-July 2019: Secured certifications: Scrum Master and LEAN Six Sigma Black Belt.

Jan 2019 – Present: Freelance mentorship / coaching in Leadership Skills and Collaboration

UnitedHealth Group 2003 – 2018:

Manager, Testing & Support Services, Telecommute – UnitedHealth Group Phoenix, AZ, 2016 - 2018

Expansion of prior role as Network Programs Manager. Directed testing and support service operations throughout the program lifecycle with a team of 18 cross-functional direct reports including risk management, team leadership, documentation, internal controls, objective prioritization, issue resolution, employee performance management, committee participation, and strategic partnership management.

Served as an Ambassador of the United Culture Team by introducing department-wide United Culture philosophy and practices, contributing culture topics for the department newsletter, and leading culture discussions with Q&A.

Built multiple processes using data integrity analysis and trained staff to support control points in the E2E configuration process achieving a 99% success rate.

Implemented a new inventory tracking change control process by forming a committee, streamlining process, enhancing collaboration, and reducing requests from 120+ to 70 and reducing turnaround time from 2+ years to <90 days using release Scrum methodology including sprints, daily stand up meetings, acceptance testing and cross-functional collaboration.

Provided engaged, supportive leadership to staff including setting expectations, managing performance, facilitating career development and corrective action discussions and developed a company-wide corporate culture training.

Collaborated with leaders and Senior Analysts to coordinate work activities during the program lifecycle and partnered with key business leaders such as Senior Managers, IT, Project Managers, Health Plan Operations, and Network Managers.

Facilitated committee meetings and served as a liaison with stakeholder departments and the development team related to SBM inventory tracking software implementation. Held daily stand up meetings with sprint-specific SMEs and post-sprint reviews after each release.

Implemented Kanban Method for standards and documentation teamwork management and process definition project tracking.

Manager, Network Programs, Telecommute – UnitedHealth Group Phoenix, AZ, 2009 - 2016

Spearheaded program activities with a team of 14 Configuration Test Analysts and in partnership with the Documentation Team Supervisor including document design and standardization, hiring management, logistics planning, communication strategy, and guideline adherence.

Liaised with Compliance and SOX Auditors during team reviews with a focus on performance, processes, and documentation.

Supervision and coordination of migration/implementation projects involving configuration quality control for state Medicaid programs; to include daily huddle meetings, sprint planning, testing-configuration collaboration, and release validation.

Identified knowledge gaps and coordinated logistics for employee training.

Supervised SharePoint development for multiple teams, using incremental development and release to onboard all teams, facilitating collaboration while refining tools and training in subsequent releases to correspond with new processes.

Guided the development and implementation of new processes and control points using LEAN SixSigma and Agile methodologies to prioritize needs and address gaps.

Created and implemented a new training certification process with a focus on reducing configuration rework ticket inventory resulting in a decrease E2E configuration turnaround time from 45-90+ days to 15-30 days.

Led Test Team functions such as quality control of maintenance and update configuration for 20+ Medicaid states maintaining a turnaround time of <3 days and a 99% success rate using collaboration/issue tracking tools ALM, MicroFocus SBM and Test Director.

Senior Provider Data Analyst – UnitedHealth Group Phoenix, AZ, 2007 - 2009

Managed daily inventory and triages Test Analysts’ activities to ensure accurate and timely completion of tasks.

Developed, implemented, and oversaw acceptance testing philosophy and strategy.

Analyzed Medicaid health plan requirements through document analysis, interviews, facilitating workshops and workflow analysis.

Developed standard, repeatable test cases and conditions and facilitated the communication of findings to configuration analysts, collaborating end to end until required result is achieved.

Performed test analyst training.

Reviewed analysts’ work, providing recommendations for improvement and further development.

Analyzed and resolved complex issues in partnership with other business areas.

Escalated issues as necessary to senior management.

Key resource on problem resolution, team decisions and planning.

Lead team discussions shared and solicited ideas from team members.

Acted as liaison with Compliance and SOX Auditors during regular reviews of team performance, processes, and documentation.

Processed review and improvement; new process and control point development and employee resource training and allocation.

Claims Analyst – UnitedHealth Group Phoenix, AZ, 2003 - 2007

Assessed and interpreted intent of benefit packages and contracts to determine system compatibility and configuration accuracy.

Created and executed standard, repeatable claim test scenarios to ensure accuracy and the timely identification and resolution of defects.

Provided feedback and acts as a resource for others with less experience.

Maintained SOX-compliant documentation, including test outcomes, findings, risks and decisions.

Collaborated with team and department members to share knowledge and data.

Participated in meetings and conference calls with internal and external customers.

Education & Credentials

Bachelor of Science, Business Management – University of Phoenix

Associate of Arts, Business – University of Phoenix

Certificate of Completion, Project Management – University of Phoenix

Certifications –

Professional Scrum Master (PSM I)

LEAN Six Sigma Black Belt (LSSBB)

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