Leang Heak

*** *. **** ******

Long Beach, CA ***05

addz9y@r.postjobfree.com

562-***-****

SUMMARY

• Experience serving wide range of electronics industries

• Capacity to assist customer on process improvement with systems and software solutions, calibration and repair

• Ability to establish instant credibility and rapport with clients

• Proven skills in problem solving and customer relations

• Effective working alone and as a cooperative team member EDUCATION

Bachelor of Science, Electrical Engineering-California State University, Long Beach WORK EXPERIENCE

Field Service Engineer 07/19-Present

HEXAGON, Metrology Division

• Installation and machine maintenance( Coordinated Measuring Machines(CMM's)), which includes diagnosis, repairs, certification and re- calibration of various machines at the customer sites, to conform to factory specifications and accuracy standards.

• Performing service calls at customer sites to correct possible problems involving company products.

• Providing technical support to other service representatives and customers.

• Technical duties include tasks that are both mechanical and electrical.

• Mechanical duties include assembly, disassembly, leveling, diagnosis and repair of mechanical issues on automated equipment.

• Electrical duties include diagnosis, troubleshooting and repair of control systems. Lighting Controls Technician 04/18–04/19

EATON Lighting Controls Division

On-site commissioning installed lighting control systems. Troubleshooting for proper installation, verification, lighting system programming and customer training. Technical Service Engineer 10/03-02/17

Omnicell Technology, Mountain View, CA

• On-site troubleshooting and repair of Omnicell patient safety and operational healthcare efficiency products

• Meet company guidelines for response time and service levels

• Differentiate between hardware and software product problems

• Collect and report all customer and problem data in Omnicell database

• Escalate product bugs, malfunctions, and design issues though support coverage

• Participation in on call program for providing 24 hour/7day a week support coverage

• Participate in various staff meetings

• Manage territory service quality and customer satisfaction Field Service Engineer 12/99 – 06/02

Newport Corporation, Irvine, CA

• Install, maintain, troubleshoot and repair Ultra-Fast laser systems, and/or Nano- Second laser systems

• Provide technical support to customers, sales and application teams and participate in customer meetings

• Answer technical questions from customers regarding system repairs and application

• Stay current with the latest upgrades and training of new products and software

• Maintain historical performance and repair information

• Log and create field service reports

PCB Development/Process Engineer 06/97 - 12/99

Sanmina Corporation, Costa Mesa, CA

• Small batch run of special printed circuit boards per company development of pcb Field Service Engineer 05/94 - 06/97

Brown & Sharpe, Brea, CA

• Field Service Engineer, Measuring Systems Division requiring extensive travel

• Required the ability and stamina to maintain a rigorous travel schedule

• Installation, calibration, repair and knowledge in the mechanics, electronics, and software of Coordinate Measuring Machines

• Ability to maintain professional composure either by phone or in person in highly sensitive situations with customers

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