Kenneth Ferree

**** ******* ***, *** *****, IL. *0451

Phone: 708-***-**** E-Mail: addz8j@r.postjobfree.com

Substantially involved hands on manager, with many company projects and efforts to source, select and implement proven methods, processes, and industry best practices. Instrumental role in administering the company key labor management systems and their successful rule in tracking costs, streamlining operations and increase productivity for proven client results.

Skills

• Project and Vendor Management.

• Microsoft Windows migration (XP to 7, 7 to 10).

• Office 365 Office, email and mailbox migration.

• Onboarding remote offices both by remote and onsite.

• Administrator of Microsoft Apps (Teams, Office, SCCM, Intune, Dynamics, Active Directory).

• JD Edwards Cloud Shift and upgrades.

• Time keeping Software upgrades and implementations.

• Engineering Software upgrades.

Experience

Federal Signal Corporation-Manager End User Services (North America) 7/2017-4/2020

• Managed third party Service Desk Tier 1 Support Services, ensured processes, calls and incidents were addressed within set parameters.

• Monitored software licenses both perpetual and SAS models to ensure businesses are licensed properly and work on yearly audits.

• Provided IT organization with RACI documents regarding new software being implemented for better support.

• Supported and managed Tier II onsite support and remote for 1,500 employees.

• Developed an onboarding process to better account for new hire costs by employee function.

• Worked with external vendors to ensure guidelines are met with performance and cost.

• Ensured all processes and changes are documented and are following the same criteria.

• Work with Infrastructure, Programs and Strategy, Data Decisions, and Applications team regarding proper support.

• Set yearly goals that align with IT departments as well as the different business unit’s needs.

• Ensured proper onsite support as well as remove coverages to help support the businesses equally.

• Review and provide Cell phone audits and work with businesses regarding best cost and service.

• Set yearly and 3-year Operation Spend regarding projects, licensing, hardware and salaries. Federal Signal Corporation-Deskside Support Specialist (University Park, IL.) 8/2013-7/2017

• Provided C-Level Executive Support for both regional and corporate environments.

• Software build and deployment using SCCM.

• Active Directory Administration including group policies and password resets.

• Provided onsite and remote user support for desktops, laptops, network printers, local printers, label printers and work provided software.

• Assisted End User with professional support regarding all issues.

• Managed VM Ware Ticket system software and provided documentation on all work-related issues.

• Monitored all tickets and prioritized issues that are crucial to Operations of the business.

• Upgraded user workstations as needed to appropriate software applications and transferred all data to new systems.

• Entered all new hardware/software into the VM Ware software program for tracking purposes and inventory needs.

• Monitored User’s Anti Malware Software including updates, scans and troubleshooting devices if user’s equipment has become vulnerable or infected.

• Retrieved former employee’s hardware/software, updated VM Ware, retrieved user’s data from hardware and provided it to appropriate department when needed.

• Provided End User’s quote and requested software/hardware and input into ticking systems for approval.

• Supported End User on all hardware/Software related issues.

• Worked with ERP Tech Support to ensure that all users are working efficiently and are not experiencing any issues regarding software that does not support the JDE Portal.

• Completed all Tasks/Projects that are assigned within VM Ware Software by IT Department. Diamond Detective Agency-Onsite Administrator (Chicago Heights, IL.) 9/1997-3/2013

• Reduced external IT costs by reducing monthly hours by external vendors resulting in $24,000 savings per year.

• Maintained company network and managed outside IT Service provider.

• Set up Email accounts, groups and profiles on Exchange Server (Microsoft Exchange 2003).

• Maintained and monitored back up programs and fire restore systems (Symantec).

• Maintained network and local printers and support as needed (Dell, HP).

• Setup and maintained company mobile devices with network access and security (Blackberry Enterprise Server, iPhones & Android).

• Provided service and support for all user’s workstations to ensure maximum security and performance

(Windows XP Pro and Windows 7).

• Monitored employee internet web usage and provided rules using Barracuda Web and Spam filtering.

• Updated Windows including policies and rules on local workstation and servers (Terminal, Exchange, Great Plains and File Servers).

• Provided service and support to all branch offices and management (50 onsite users and 60 remote users).

• Programmed and implanted Avaya IP phone for corporate office and remote branches. Education

Joliet Junior College 2013-Continuing

Business Management-IT

Prairie State 2002-2004

Business management courses

Missouri Western State College 1995-1997

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