Manager Customer Service
Resume:
Heather E Smith
S Roena Street, Indianapolis, IN 46241 H: 463-***-**** addz6u@r.postjobfree.com
SUMMARY Organized administrative professional with hands-on experience in sales, customer service, office administration and management. Team player with outgoing personality, strong communication skills and self-motivated. SKILLS Computer proficient. Excellent customer
service. Strong verbal and written communication
skills. (Some Spanish). Exceptional multitasking
and prioritization. Fast learner. Self starter. Team Player or can work alone. Manages time wisely.
EXPERIENCE
02/2020 - 05//2020 Administrative Assistant
American Mold Experts and USEnzyme
● Trained myself on company software and invoicing (InfusionSoft, WordPress, GoFormz, Uattend)
● Researched and attained knowledge of company expertise. (Molds, Dangers of molds, and knowledge of Enzyme and Procedures of treating residential and commercial properties.
● Processed orders thru company website.
● Tracked and reported inventory of products.
● Created and maintained documents and spreadsheets for accounts receivable and sales.
● Collected and processed payments using Intuit/Quickbooks.
● Answered incoming calls.
● Scheduled remediation jobs, consultations and quotes using Google Calendar.
● Informed and updated owners and management on any issues or changes in schedule. 06/2018 TO 08/2019 Office Manager
Livin’ Green Lawn and Landscape - Indianapolis, IN
• Managed all office operations in an organized and efficient manner.
• Handled accounts payable, accounts receivable and payroll administration.
• Created collection letters as well as customer and vendor correspondence.
• Processed payroll through ADP along with acquiring payroll information for employee government assistance and insurance.
• Collaborated closely with the owner of the company and acting supervisors to insure great customer service.
• Created spreadsheets, employee documents and work order forms for a more efficient work day.
• Created daily and monthly invoicing.
• Deposited daily banking.
• Maintained a positive attitude and an optimistic outlook in all situations. 06/2011 TO 06/2018 Sales Associate
GreenCycle McCarty - Danville, IN
• Answered incoming calls in a pleasant, knowledgeable fashion
• Listened to the needs of customers and advised them on options that would best suit their needs and budget.
• Maintained an understanding of products and materials as well as the appropriate amount for coverage.
• Set up product deliveries to customers while acquiring all necessary details to ensure a successful and safe delivery.
• Entered customer invoices and purchase orders, as well as collections and payment disbursements.
• Entered payroll for corporate processing.
• Inventoried office and mulch/stone yard materials.
• Trained team members on all aspects of customer service, office tasks and computer programs.
• Consistently put the needs of customers first by handling their needs with a sense of urgency and importance.
• Opened and closed the store, running necessary reports along with balancing cash drawer and making deposits.
• Educated customers on products and services we provided.
• Built long-lasting relationships with customers, vendors and teammates ensuring repeat sales and a firm sense of trust.
07/2005 TO 12/2010 Dining Room Manager
Crooked Stick Golf Club - Carmel, IN
• Welcomed club members and their guests in a professional, friendly manner.
• Planned seating charts and buffet set ups for daily events as well as company functions and golf outings.
• Managed and trained employees on service and etiquette.
• Built relationships with members and their families, making sure their needs and experience were a priority.
• Ran reports, inventoried, placed orders and adjusts all aspects of POS.
• Headed team meetings to address issues and promote exceptional service and employee recognition.
• Filled in and aided in any situation and area to assist team members from dining area, kitchen to dish washers.
• Attended bar, served and expedited orders.
EDUCATION AND
TRAINING
Academic Honors Certificate: Medical/Dental Office Administration Professional Careers Institute - Indianapolis, IN
Honors Diploma and License: Cosmetology
Vincennes Beauty College - Vincennes, IN
High School Diploma Ben Davis High
School - Indianapolis, IN
REFERENCES
Josh McCarty 317-***-**** email: addz6u@r.postjobfree.com Owner of McCarty Mulch and Stone, Greenwood, IN
Randall Arnold 317-***-**** email: addz6u@r.postjobfree.com Owner of CMF Landscaping, Indianapolis, IN
Andi Berry 317-***-**** email: addz6u@r.postjobfree.com Jacob Cuvazos 574-***-****
General Manager American Mold Experts
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