Distribution Center Manager
Resume:
JAMES A. FERRANO
Flemington, New Jersey 08822
*******@*******.***
linkedin.com/in/james-a-ferrano-5a29921
SUMMARY
Highly experienced distribution management professional with more than 25 years of combined experience impacting corporate performance through the skillful development, enhancement, and orchestration of warehouse operations. Experienced in Warehouse Management Systems (WMS) and implementation. Highly experienced with large SKU levels in automated barcode environments. Expert at managing, training, and coaching large staffs while continuously monitoring key process indicators (KPI) to ensure efficiency. Known for engineering process improvements and as a strong team builder focused on the continuous delivery of top quality services. Responsibilities include partnerships with 3PL clients in an E-commerce environment.
CAREER HISTORY
NEWEGG INC, EDISON, NEW JERSEY
Distribution Center Manager 2017 – PRESENT Allocated warehouse resources (human and material) efficiently to achieve cost effective goals while monitoring operational costs and expenses to help reduce cost in a 375K square foot facility. Managed complex internal and external issues and resolved the problems timely and effectively. Coordinated with local carriers to ensure timely processing of outbound shipments and negotiated with local vendors to achieve better pricing on operational supplies and services. Managed and developed direct reports through daily coaching and feedback while ensuring the company policies, guidelines of work, safety, harassment prevention and other events are properly met. Planned, researched and implemented warehouse development in both Dotcom and 3PL areas improving both productivity and quality. Directed facility maintenance and expansion while conforming to OSHA regulations and local government laws. Additional responsibilities include but not limited to applying new technologies to facilitate warehouse production, building security, recruiting and safety awareness.
TORY BURCH LLC, JAMESBURG, NEW JERSEY
Facility/Safety Manager 2012 – 2016
Team member working with senior management and consultants in the relocation of three small warehouses located in Carteret, NJ to a 610K square foot facility located in Jamesburg, NJ in late 2012. Worked with the township to obtain the proper permits needed for building occupancy. Solicited service vendor bids ( HVAC, electrical, recycling, waste management, housekeeping, MHE equipment, fire preventive system, others). Full facility responsibility inclusive of buildings safety program. Monitored all accidents/incidents and updated OSHA 300 logs. Developed internal safety committee, meeting monthly, and implemented bi-monthly department safety inspections. Spearhead MHE certification and licensing program directing three trainers. Created certification archives inclusive of retraining and disciplinary actions when required.
Operations Manager 2011- 2012
Responsible for the operation of two satellite replenishment buildings located in Carteret, NJ for a private $3.25 billion international luxury brand company totaling 125K square feet. Provided support in the areas of staffing and space allocation for in-house Returns and Receiving departments. Prepared buildings for physical inventory and long term seasonal storage. Re-configured the processing areas foot prints working with consultants to provide seamless processing flow. Coordinated a storage rack installation with an outside contractor.
Thibaut Design, Newark, New Jersey
Warehouse Manager 2008 – 2011
Responsible for overall warehouse activities for one of the country’s oldest international designer wallpaper and fabric companies established in 1886 reporting to the President. Provided inventory levels for sister company located in the UK via DHL consolidated air shipments. Responsible for inventory accuracy and stock rotation in a 100K square foot, multi-level facility housing high SKU levels. Ship to domestic and international customers utilizing an AS400 platform along with UPS/FedEx /TNT small package and LTL shipping systems. Oversee and manage product testing and inspections working closely with Customer Service, Sales and Senior Management.
Managed all administrative activities including HR, union issues, building security, equipment and general maintenance for the warehouse and corporate office campus.
Achievements:
Successfully rolled out 4 new collections while effectively re-allocating stock space for these programs.
Eliminated excessive overtime while maintaining productivity.
Updated receiving process and cross-trained associates in all warehouse processes.
Partnered with Sales and Development departments in start-up of an in-house Sewing department.
Rolled out a pre-receipt Quality Control program for fabric being shipped from the production mills.
R. SISKIND and Company, Secaucus, New Jersey
Warehouse Manager 2006 – 2007
Managed the facility's inbound, outbound, picking and stock processes reporting to the President. Reported receipt discrepancies and concealed damages according to policy while maintaining inventory accuracy. Additional responsibilities included maximizing building layout and product flow. Oversaw all administration activities, building security, equipment and building maintenance. Coordinated stock-rack installation and layout working with an outside contractor.
LIZ CLAIBORNE, INC., North Bergen, New Jersey
Operations / WMS Manager 1999 – 2006
Managed the facility's WMS systems and inventory accuracy process for a Fortune 500, $4.5 billion international company. Coordinated operational and systemic issues with in-house IT department, Facilities and outside service vendors in a high SKU, barcode driven, automated pick and pack facility. Created and maintained productivity and departmental standards reports. Operational liaison for the company's Customer Service and Quality Assurance divisions inclusive of communicating damaged product. Responsible for Vendor relations as it related to prioritizing outbound volumes, product holds, shipment cancellations and purchase order date changes.
Achievements:
Executed a 20 million unit physical inventory resulting in an accuracy rate of 99.8%.
Established a quality program to aid in identifying chargeback issues. Process highlighted the need for retraining in some areas contributing to a 30% reduction in chargeback's.
Designed and implemented a "real-time" outbound volume share file for coordinating information across several departments.
Implemented a web-tendering program (TMS) that supported peak period volumes. Program improved the routing efforts between facilities, the carriers and large volume accounts. Rolled out to 3 additional buildings allowing for a required 6 month compliant timeframe.
Reduced system downtime by 50% through proactive follow-up with systemic and mechanical issues.
Managed a 250 end user database spread across 35 workstations and 150 RF devices.
CALDOR, INC., North Bergen, New Jersey
Project /Warehouse Manager 1988 – 1999
Software Experience
MS Word WMS Systems RF Systems
MS Excel TMS Routing Systems Dematic Conveyor Systems
MS Outlook Equinox WMS Control Systems
AS 400 UPS/FedEx Shipping Systems .
Professional Development
Dale Carnegie Training
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