Manager Customer Service

VICKY J. HAMMOND

**** ****** *** **. ● Chesterfield, MO 63017 ● (618) 531- 4852 ● addz5a@r.postjobfree.com

EXPERIENCE:

Executive Business Solutions (EBS). St. Louis, MO 63141 2019 – 2020

(Assigned to ERT Healthcare)

Accounts Receivable / Payables Specialist:

Daily entry of Incoming Invoices – using Khameleon software

Month Ending Reconciliation

Monthly Statements / Monthly Invoicing

Troubleshooting questions on billing

Maintained Filing system (scanned & paper)

Notary Certified

C E Jarrell Contracting Inc. St. Louis, MO 63045 2019 - 2019

Accounts Receivable Specialist / Collections:

Daily Deposits – Checks, Credit Cards & ACH– using Spectrum software

Time & Material Invoicing

Service Account Invoicing

A/R Adjustments

A/R Collections & Bad Debt

Monthly meetings with the CFO regarding Collections reconciliation

Lien Waivers

Back up - Front Office Operator on phone calls & mail

Notary Certified

Thermal Mechanics, Inc. St. Louis, MO 63005 2016 -2019

Billing Specialist / Sales Support: 2017 Revenue: $85 Million (increase of 29%).

Invoicing using Timberline & SAP Software for both Corporate and Kansas City offices

Worked directly with all Salesmen/Women to verify New contracts or any Change

Orders needed per contract

Entered new Customer packets, collect Insurance Certificates and W-9’s

Completing all Lien Waivers needed on contracted jobs

Worked directly with the CFO regarding customers and contract reconciliation

Certified Payroll

AIA billing

Notary Certified

Sunset Transportation, Inc. St. Louis, MO 63126 (Third Party Logistics) 2010-2016

Safety Manager / Agent Support Manager / Logistics Advisor:

Managed 35 Agents and 4 Branch Offices – using McLeod software

Enter all Carrier packets, collect Insurance Certificates and W-9’s

Report all Carrier Safety Issues to State Authority (DOT)

Dispatcher and LTL Specialist

Monthly Reconciliation of Agents and Dispatchers (Corp & Branches)

Ceridian Payroll Service, St. Louis, MO 63141 2009 - 2010

Payroll Analyst:

Prepared / Entered payroll for over 500 employees weekly (over 13 years of experience)

Prepared Payroll Taxes, Union dues, 401K, Garnishments and Child support deductions per each company, per union and individual state laws

Customer Service Representative

Quality Resources Inc. Chesterfield, MO 63017 (Assigned to Pfizer Pharma) 2006 – 2009

Project Coordinator:

Processed ~ $200M in purchase orders and invoices for 6 project managers

Managed a $3M, 2-year special project and ensured all projects were financially closed

Reconciled cost against line-item budgets for major building projects

Financially balanced projects in order to meet managers projected forecasts

Utilized Corporate software Ariba, ePIC, Business Objects and Computron

Ruprecht Plastering Co. Eureka, MO 63025 2001 - 2006

Office Manager/Payroll:

Managed every aspect of the (3) companies (AR/AP/Banking/Ins/Supplies, etc)

Processed and reported Quarterly/Yearly taxes, W-2’s and 1099’s for each employee

Payroll / Certified Payroll and Union Dues Utilizing Peachtree Software

Walmart Inc – Glen Carbon IL, Moberly MO, Nashville TN, Waverly, Waterloo, Cedar Falls, IA

Cash Office Manager, Training, Customer Service Manager:

10 years in several different locations where I Managed and trained the Cash Office and the Customer Service Crew.

Managing all cash transactions and Bank deposits up to and over $100k per deposit in Super Stores

Credit Card transactions

Payroll Data Entry

Missoula Federal Credit Union – Missoula MT,

ATM Deposit Manager / Vault Management / Front line & Drive thru Specialist:

3 years of service while living in MT

Daily ATM Deposits

Vault management

Front end and Drive thru transactions

EDUCATION:

Moberly Jr. College – Moberly, MO 65270

Accounting, Psychology, Data Processing, Public Speaking and General Studies

Central Christian College – Moberly, MO 65270

General Studies, Music Theory, Public Speaking and Sign Language

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