Manager Customer Service
Resume:
JULIE MATTOCKS
805-***-**** **** Coachman Way Santa Maria, CA 93455 **********@*****.***
SUMMARY Ability to work independently or as a member of a team, consistent and professional in all work environments with high honesty and ethics standards. SKILLS Excellent customer service
Accuracy and attention to details
Decision, planning and problem solving
Organization and prioritization skills
Strong verbal and personal communication
Proficient with Word, Excel and Outlook
EXPERIENCE Workway Staffing
Santa Maria, CA
Temp-Customer Service Rep
Mechanics Bank
March 2020 to June 2020
San Luis Personnel Services
San Luis Obispo, CA
Temp-Payroll Specialist
Construction Company
July 2019 to October 2019
Santa Maria Associated Employees
Federal Credit Union
Santa Maria, CA
Manager
December 2011 to May 2019
Assist customers with online banking.
Process personal check orders.
Complete stop payment requests.
Order debit cards.
Research account transactions/balances.
Processed employee payroll.
Calculated and paid all payroll taxes
and workers’ compensation.
Answered phones and filing.
Reconciled all bank and investment
accounts.
Opened new accounts.
Processed loan applications.
Approved and funded loans.
Ran credit reports.
Processed employee payroll.
Calculated and paid all payroll taxes.
Accounts receivable and collections.
Expense control and safety of
investments.
Prepared financial and expense
reports.
Hired, trained and supervised
personnel.
Daily deposits.
Unocal/Wescom Credit Union
Santa Maria, CA
Operations Supervisor
August 2003 to February 2010
Orcutt Federal Credit Union
Orcutt, CA
Manager
February 1999 to June 2002
Union Oil Employees Federal
Credit Union
Orcutt, CA
Member Service Representative
July 1995 to February 1999
Supervised tellers.
Kept ATMs and CDMs in balance.
Processed wire transfers.
Issued debit cards.
Ensured that all member services
issues were handled properly.
Opened new accounts and processed
and funded new loans.
Processed employee payroll and paid
quarterly taxes.
Prepared financial reports and
presented them at the monthly
meetings.
Ensured compliance with audit and
security standards, policies and
procedures and loss prevention
measures.
Ensured the financial stability of the
credit union with expense control.
Performed teller transactions and
processed loans.
Answered phones and processed
incoming mail.
Prepared and sent member’s
quarterly account statements.
Adhered to credit union policies and
federal regulations.
EDUCATION Accounting Certificate
Santa Barbara Business College Santa Maria, CA
Coursework included: Financial and payroll accounting
Contact this candidate