Manager Customer Service

Michael Elyea

269-***-**** (Cell)

www.linkedin.com/in/michael-elyea-8864b49

********@***.***

Cost Engineering/estimating professional with ten+ years of experience in the automotive and manufacturing industry. Combining deep industry knowledge with customer service leadership, lean manufacturing, finance leadership, new and current products elevating margins through cost savings and avoidance.

Skills and Expertise

Should Cost Engineering Review Mfg Processes Program Manager

Lean Manufacturing Commodity Review Six Sigma Green Belt

New Product Development Customer Service Leadership J-SOX Auditor

Support Sourcing Strategies Design & develop Cost Models

Professional Experience

Harley-Davidson-Sr. New Product Cost Engineer/Sr. Cost Analyst 03/2015 to Present

Operations Center of Expertise-Lead “Should Cost” activities for New Product and Current Product of component & assembly by cost modeling (e.g., DFM/DFA, volumes, pricing, capital, expense, piece cost, headcount, depreciation, timing, margin, etc.) review of Detail Cost Breakdowns (DCB), Support sourcing strategies

Manage and facilitate the execution of maintaining and monitoring master data for Parts and Accessory pricing database, CAD (Cost Approval Database).

Continuously measures overall profitability of H-D P&A portfolio.

Track and forecast the key cost drivers and market factors.

Generated over 9 million in cost saving/cost avoidance.

Develop & deliver financial reporting, dashboards and analyses.

Design, develop & deliver process for monitoring/reporting the Capital Budget Expenditures to leadership.

Assist in managing supplier performance, including continuous improvement, innovations, obsolescence and reduction in total cost of ownership.

Implement process improvement initiatives such as reporting automation and process standardization.

Eaton-Program/Pricing Manager-Supercharger 08/2014 to 03/2015

Lead program/pricing/cost estimating process activities related to new product opportunities and existing product profitability

Led all product launch activities per PROLaunch guidelines

Led supply chain management for supplier validation of supplied parts

Maintain integrity of pricing system for Supercharger’s various products

Coordinated the cost and planning activities with SCM, operations, sales, product engineering, planning capacity and capital budgets for new programs

Led estimate of new product costs, feasibility, and create tools in the improvement of financial performance (ROS, IRR, CFROGC, CONC & Mfg. Std. Profit)

Harley-Davidson-OE Materials-Sr. Commodity Cost Analyst 01/2012 to 08/2014

Led the development and process for new Should Cost processes for OE and incorporating process into M9.

Led the component level cost modeling and alternative cost evaluations

Influence without authority product profit direction through cost and manufacturing ability analysis

Realized cost reduction and cost avoidance opportunities…$4.5mm over three years.

Coordinate department collaboration between Product Development (Engineering, Cost, Supply Base, Design, and Finance) to actively identify material cost reduction opportunities

TRAM (Tokai Rika America) - Cost Planning Analyst 05/2008 to 01/2012

Collaborate with process engineers in developing new manufacturing and assembly processes, Design for Manufacturing & Design for Assembly (DFM/DFA), for manufactured product.

Lead the component level cost modeling and alternative cost evaluations (VA/VE). Estimate new product piece costs, tooling costs, and feasibility for financial performance.

Cost estimates of commodities by applying standard rate and assembly costs

Worked with Sales, Design and Production Process Engineering on manufacturing/assembly process, compare overall cost target to current cost estimates while influencing without authority

Supported teardown, target agreement and change control process for multiple vehicle programs

J-Sox Auditor, Finance: Inventory and Financial Process reviews.

McElroy Metal Mill, Inc. - CS Manager/Project/Lean Implementation Lead 06/2000 to 05/2008

Lean Implementation Lead: Implemented Lean Technology in 7 of 9 manufacturing plants.

Lead in training and implementation of Lean Methodology…including TPM, SMED events, 5S, Value Stream Mapping, and Process Flow.

Developed Inventory Planning and Sales Forecasting program for 4 manufacturing plants raw materials and accessories. Inventory reduction of $3.5mm.

New Plant Start Up Manager: (Mauston, WI) Set customer delivery logistics, set customer order and production dates, inventory control for start-up of production operations.

Develop new sales/product/forecasting of Rainware, Soffits, and Portable Roll Former program. Develop work instructions, program guidelines, and logistics. Estimate tooling costs with other capital requirements. Hire driver/technician; work with Marketing for program communication

Regional Customer Service Manager: Customer Re-alignment, shifting plants to product specific-Industrial, Light Gauge, and Architectural required vendor/customer’s to be re-aligned specific to the majority of product ordered. Develop new production day and timelines, new delivery routes, and develop new pricing models.

Built new regional call center team from 4 to 11 members. Interview, hire, and training of all CS associates. Establishment of processes, goals and metrics for new regional call center; Order entry to delivery, covering warranty/return product and inquiries

Worked with the on-site 3rd Party Logistic provider, (Schneider National, J.B. Hunt, then NuWay) on a delivery-based production schedule, managed the scanning, sequence-stacking, delivery (milk-run), and post-delivery reconciliation (Ship-Trak). Owned the “Hot-Shot” pick-up & delivery of coil inventory, as well as, coordinated with 3rd Party Logistics provider for delivery of “Outside the box” or “Special Condition” deliveries of finished product

Duncan Aviation (Kal-Aero) - Corporate Controller 01/1994 to 01/1999

Led the monthly/annual preparation of the financial statements, annual budget process, annual audit process, monitored company line of credit, supervised billing, accounts payable and payroll areas.

Led 7 direct reports

Converted Green sheet data to Lotus 1-2-3 to Excel sheets to integration to AS400 uploads

Oversaw in-house corporate payroll implementation. Participated in the training of all staff on new system

Oversaw corporate Ceridian (after sale to Duncan Aviation) payroll implementation

Education:

Business Administration - B.A. - Siena Heights University (2001)-3.20 GPA

Business Management - Assoc. applied science - Kellogg C.C. (1997)-3.00 GPA

Accounting - Assoc. applied science - Kellogg C.C. (1996)-2.80 GPA

H-D Black Award-Should Cost Process Development/Execution (2013)

Certified Six Sigma Green Belt (2013)

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