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Marquise Myers

*****************@*****.*** 443-***-**** linkedin.com/in/marquisemyers/ Upper Marlboro, MD

Energetic college graduate looking to secure a entry level IT position. I am a highly committed individual looking to apply my troubleshooting skills and exceptional customer-service in a dynamic organization where my skills will be fully utilized.

EDUCATION

Frostburg State University, Frostburg, Maryland (December 2019)

B.S in Information Technology

TECHNICAL TRAINING & DEVELOPMENT

Operating Systems:

Windows, Linux (Ubuntu, Kali, Fedora), Mac OS X

Applications:

Virtual Box, MS Visio, MS Project, Notepad ++, Atom, Skype

Languages:

Python, PHP, Pearl, HTML, CSS, SQL

Architecture & Organization

Architecture and Organization: Computing infrastructure, Enterprise Deployment Software, Firmware, Hardware, Installation, Maintenance, & Administrative Domains

Database Systems:

Oracle

Software:

MS Office, MS Project, MS Visio, VMWare, .NET Framework, Virtual Box

Networking:

Strong working knowledge of Active Directory, Troubleshoot and rectify basic software issues, substitute defective hardware/software, Configure computers, Support computer workstations, LAN/WAN, Web Development. Basic Printer knowledge

EMPLOYMENT HISTORY

TEKsystems (UMMS), Columbia, Maryland February 2020 – February 2020

Help Desk Specialist Tier 1 (Contractor)

Serve as the first point of contact for UMMS, assisting employees seeking technical assistance over the phone and by email.

Question end-users to collect and understand information regarding the problem they are experiencing and lead end-user through diagnostic procedures to identify, isolate and resolve the source of their problem.

Create service request at a Tier 1 level in order to document an end user’s issue and for escalation.

Perform remote troubleshooting through diagnostic techniques and pertinent questions and escalate to Tier II support if additional troubleshooting is required.

Work independently following standard protocol to respond to customer issues and determine the best solution based on the issue and details provided by customers.

Resolve moderate technical issues from incoming customer contacts and assist customers in order to avoid and reduce problem occurrence.

Performed further duties as needed or assigned

BGR, Columbia, Maryland May 2016 – January 2017

Customer Service

Provided exceptional service to customers while maintaining a positive and friendly disposition.

Followed established procedures to manage guest transactions and ensured proper charges for orders.

Acknowledged and handled customer inquiries and customer complaints in a professional manner while maintaining a positive customer experience.

Consistently managed multiple tasks by answering incoming telephone calls.

ACTIVITIES AND SOCIETIES

Computer Club, Frostburg, Maryland January 2019 – December 2019

Information Technology Trainee - Frostburg State University

Observed and received hands on experience from various representatives who demonstrated and shared new technologies.

Identify and propose possible development on procedures.

Exhibit the skill to learn the ability to learn and perform troubleshooting for server hardware.

Ability to comprehend technical documentation, and how apply them to various technical resources

Troubleshoot basic email issues.

Ability to adapt to the use of new software tools.

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