ABHI RAM

Phone: 778-***-**** Email: addz3v@r.postjobfree.com

PROFESSIONL PROFILE

Around 5 years of IT experience as a Salesforce Certified Platform Developer includes Salesforce.com CRM Platform, experience as a Developer and Administrator & in SDLC: analysis, design, development, deployment, testing, and implementation of projects for various business organizations.

Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.

Good working knowledge on different SDLC Methodologies including Waterfall, Agile/Scrum.

Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S – Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.

Sound understanding of SOQL and SOSL for Querying and searching Data for Force.com platform.

Good understanding of Salesforce Governor limits and experience in overcoming limitations in Apex classes, Triggers, SOQL and Batch classes.

Extensive experience in Data mapping and migration from Legacy systems to Salesforce.com platform using Data Loader and Import Wizard.

Strong experience in generating Reports, Dashboards and analytical snapshots for the management.

Worked on Process Builder, Wave Analytics, Workflow and Approval Processes.

Experience in configuring, implementing, administrating and maintaining the Salesforce.com platform

Experience on Salesforce setups such as Permission Sets, Sharing Model, Roles, Profiles, OWD, Object relationships.

Proficient in customizing standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Experience in creating Custom Apps, Objects, Fields, buttons Applying Sharing Rules, Page Layouts, Search Layouts, Related List and defining Field Dependencies.

Experience in working with Salesforce.com based development enhancements and implemented lightning applications from the scratch.

Expertise in Lightning app builder (Salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.

Good knowledge in developing Lightning Component Framework and also built Lightning component using aura framework.

Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce support communities and Chatter groups.

In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.

Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, Informatics on Demand.

Strong working experience with different aspects of Web Services (XML, WSDL, SOAP, REST).

Experience in architecture definition to design, development and testing of the SFDC application

Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration

Experienced to maintain, enhance and create workflows and validation rules.

Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality

Experience in working on case management, leads, Web-to-lead, Web-to case, Email-to-case.

Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and document them using MS Visio

Expertise in Salesforce Integrations and DocuSign integrations

Experience in Java, SQL, VB scripting and Data Mapping. Visual force, Force.com and Apex class

Able to effectively converse, relate and liaise with multifunctional teams, including business owner, stake holders, mangers, architects, developers and testers at all levels

Excellent communication and inter- personal skills, accustomed to work in both large and small team environments.

TECHNICAL SUMMARY

Salesforce.com Development

Apex Language, Apex Trigger, Apex Class & Apex REST and SOAP Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers), HTML.

Administration

Reports &Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Communication Templates.

Lightning Experience Development

Salesforce Lightning Design System and Lightning Components, JavaScript Controllers, Server-side Controllers.

Languages

Apex, Ajax, Java, JSP, XML, HTML, Java Script, CSS

Tools/Utilities

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Databases

Force.com DB, Microsoft SQL Server 2000/2005/ 2008

Software

MS Office, Adobe Photoshop, MS Excel

Operating Systems

Windows 7/8/10, MAC OS X.

CERTIFICATIONS

SALESFORCE CERTIFIED PLATFORM DEVELOPER 1 – CREDENTIAL ID: 21152272

WORK EXPERIENCE

Client: Lululemon Athletica, Vancouver, BC April 2018 – Till Date

Role: Salesforce Developer

Responsibilities:

Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.

Responsible for writing Apex, Visual force code containing business functions.

Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.

Develop portal solution using Lightning Components.

Involved in Data Loader for Data Management in Force.com platform

Involved with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.

Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.

Developed component using Lightning Aura Framework which also included client-side AngularJS

Used Data Loader for insert, update and bulk import or export of data from Salesforce.com, Objects used it to read, extract and load data from comma separated values (CSV) files.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Integrated using REST based Web service callouts to other external systems.

Developed code for generating the XML requests required for calling the web services.

Involved in design and development of different views and page layouts for different profiles.

Developed complex workflows and approval processes for automating business logic

Built a custom CPQ application with custom objects and relationships.

Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.

Created email templates and inbound emails using Visual force for the clients and customers.

Developed Apex Test Classes with assurance of maximum code coverage.

Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.

Worked on Jenkins and change sets for continuous deployments to higher environments

Used SVN for code repository and JBOSS eclipse editor to modify and commit the changes

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Formulae Fields, Approvals, Workflows, Reports, Dashboards, Tasks and Events

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups of sales cloud objects.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Involved in all the phases and pre-production/post-production support activities.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.

Environment: Saleforce.com, Lightning, Sales Cloud, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Apttus CPQ, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Agile.

Client: Open Text, Waterloo, ON May 2016 - Mar 2018

Role: Salesforce Developer

Responsibilities:

Understand the business Scenarios and customized the business solution using Saleforce.com and force.com platforms.

Involved in creating the functional Documents and Business Requirements.

Worked with the user group for requirement gathering throughout the planning and implementation.

Implemented business Scenarios using Custom objects, Custom Fields, Custom Tabs, Standard Objects, Reports and Dashboards.

Implemented the requirements on Force.com platform.

Created new User Accounts and assigned Profiles as per their role in role hierarchy.

Defined Org wide default to restrict access from users.

Customized Page layouts for Standard/Custom objects and assigned Record Types.

Created Data Validation rules and Formulas as per business requirement.

Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

Created Workflow Rules, Tasks, Email Alerts, Auto response rules and Components to suit to the need of the applications.

Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Developed customer portal for distributors, claim processes and approval process flow

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Worked with Salesforce.com team to make application certified.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.

Help users with Chatter teams/Groups and follow application as well.

Setup Salesforce security control using profile, Role, Global sharing setting, Sharing rules.

Environment: Saleforce.com platform, Apex, Sales Cloud, Service Cloud, Visualforce, Salesforce.com, SOQL, SOSL, CSV, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java, Web Services, Sandbox

Client: Oasys Technologies, India Feb 2014 – Apr 2016

Role: Salesforce Developer

Responsibilities:

Responsible for Business Analysis and requirement understanding, development and data modeling.

Implemented the requirements on Salesforce.com platform and Force.com plug-in using Eclipse.

Developed various custom objects, Components and Visual Force pages.

Worked with various Salesforce standard objects such as Accounts, Contacts, Leads, and Opportunities.

Developed and deployed Workflows& Approvals wherever necessary.

Created Email templates and inbound emails using Visual Force for the clients and customers.

Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Used Data Loader to make bulk upload of client data.

Created multiple Record Types based on the category of clients.

Developed Triggers for complex Workflow rules working around the governor limits.

Involved in setting up Role hierarchy and assigning the users as per the roles.

Migrated data from csv files to SFDC using data loader.

Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API.

Used Sandbox for Testing and migrated the code to the deployment instance after testing.

Involved with Salesforce.com Premier Support and handled the support cases with Salesforce.com.

Followed the Extreme Programming /Agile Methodology for development.

Actively participated in the daily SCRUM meetings to produce quality deliverables within time

Environment: Salesforce.com, Customer Portal, Sales Cloud, Service Cloud, Informatica, Apex, Visual Force (Pages, Component & Controllers), Triggers, SOQL, SOSL, Workflow Approvals, CSS, Custom Objects, HTML, Security Controls, Page Layouts, Sandbox data loading, Apex Data Loader, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows

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