Mark C. Turner

*** *. **** **** ***

Springfield, MO 65802

417-***-**** cell

(417) 319-5567home

addz3r@r.postjobfree.com

Clerk/HIPPA/health input, State of Missouri, DSS/Springfield, MO

July 2019 to Present

Input data on health applications into appropriate areas of Department of Social Services. Index files into direct forms. Help with mail and health record.

Member Service Representative, TeleTech-TTEC/USAA, Springfield, MO

November 2008 to January 2019

Provide member service for USAA Bank credit cards. This was done via phone through Teletech, a customer service phone-computer company, providing 24 hour customer service for USAA credit card holders. USAA is a military service membership organization Part of my duties was also to educate members of the various divisions and services of USAA (Banking, Insurance, Investments, Travel Services etc.). I also worked in Health Services for USSA.

Adjunct Instructor, MSAS Program, Missouri State University, Springfield, MO

March 2006 to August 2008

Teach PLS 551 Administrative Law for the Fall 2006 Semester. This class is an Internet only class for the MSAS program (Masters of Science – Administrative Sciences) I was charged with designing the class, creating the web structure for the class using Blackboard software, and then teach two sections of the class. This class I also taught for the spring and fall semesters 2007 and 2008. I may create and teach another class (Survey Research) for the MSAS program.

Market Research Analyst, Bass Pro Shops; Sportsman’s Park Center. Springfield, MO

February 2001 to September 2005

Conduct surveys, both quantitative and qualitative for Bass Pro Shops and affiliated companies. Write surveys for Internet, catalog and retail customers and stakeholders. Arranged for various data collection methods for those studies. Completed statistical analysis and wrote executive summaries and reports. Sent RFPs and evaluated received vendors bids. Set up and facilitated moderator in numerous focus groups, including beta testing web sites, breakfast preference, and retail customer groups (on various topics) twice a year rotating to cover each Outdoor World store. Supervised phone surveyors and conducted site studies by phone survey for possible location sites for stores. Wrote surveys, sent email invitations to take survey and analyzed data using web based Web Surveyor program and HTML code. Wrote and edited others in writing detailed Market Analysis Books for new stores. Did research into various demographic databases to write reports or analysis as required by differing departments.

Graduate Assistant, Center for Social Sciences and Public Policy Research; Southwest Missouri State University.

August 1998 to Graduation December 2000

Graduate student in the Department of Public Administration. Duties at CSSPPR include supervision of undergraduate telephone surveyors, helped design opinion poll instruments, and wrote statistical analysis, designed center and other web sites. As a graduate student in the Masters of Public Administration program, I had a paper on organizational uncertainty accepted at a national conference. Class work included statistics, human resources, accounting and organizational theory. Graduated with honors, granted an MPA degree with organizational management core focus.

Counter Clerk, Kwik Kopy Printing; Springfield, MO

January 1997 to July 1998

Print Shop Manager, Moore Graphics Services at Virginia Mason Hospital; Seattle, Washington December 1996 to August 1997 Docutech Operator, Moore Graphics Services-Seattle August 1990 to December 1996

Managed and operated hospitals full service print and copy center under contract of Moore Graphics Services. Arranged production schedule for walk-in, mail-in, and electronic transfer printing work. Maintained computer billing and inventory control system; Monthly gross billing income was $50,000+. Purchased paper, stocks, and supplies. Contact point for superior customer service. Ran 5390 Xerox, Fiery color scanner, and small bindery machines. Supervised hospital summer interns to copy center. From 1990-1996 was operator of three Xerox Docutech copiers. The last two years, primary work was with electronic transfer directly to machines via media server and Postscript PC.

Student Activities Coordinator, Millsaps College; Jackson, Mississippi

January 1989 to July 1990

A new position created at Millsaps to build an activities program; develop new structures and programs within student organizations and clubs, build from scratch a Freshman semester long orientation class.Designed an ambitious semester long orientation class, called Perspectives that used trained upper-class students in interactive small group settings.

Created new structures to deliver student events and activities to the campus and community. Advised students in planning major concerts, films and special events.

Established new student clubs and organizations.

Crisis counselor, Child and Family Guidance Services; Rapid City, South Dakota

1986 to December 1988

Crisis intervention and diversion of runaway youth from detention or court related services as well as conducting intensive family therapy with clients following resolution of immediate crisis. Group sessions for troubled youth. I was a Licensed drug & alcohol counselor.

Residential Care Counselor, Dakota Boys Ranch; Minot, N. 1984-86

Supervision and counseling of a cottage of 15 boys, while serving as a member of a professional treatment team. Planning and institution of a recreation program for all boys at the ranch, recognizing special needs and treatment.

Coordinator of Student Activities, Tacoma Community College; Tacoma, WA 1983-84

A one-year sabbatical replacement position.

Education:

Masters of Public Administration, Southwest Missouri State University 1998-2000

Graduate study, Montana State University 1986

BA, (Political Science & History majors) University of Puget Sound 1979-1983

I have numerous training and certifications in counseling and printing fields.

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