Medical Assistant Customer Service
Resume:
Desert Hot Springs, CA. *****
*****.********@*******.***
MONICA ALVAREZ
OBJECTIVE Seeking to obtain employment as a Receptionist/customer service. Highly organized team player, providing outstanding customer service. Detail- oriented, accurate, and dependable professional with the ability to manage multiple projects and consistently meeting deadlines. WORK HISTORY Kaiser Permanente
Palm Court II
17284 Slover Ave
Fontana, CA. 92337
Receptionist II
11-29-2005 to 01-30-2019
Respond to high call volume, applying critical thinking to complex guideline, using multiple call center systems, schedule various physicians/providers/patients’ appointments, respond in a courteous and professional manner, answer general questions, prioritized member needs/offers alternatives to patients, composes messages, transfer to different departments/clinics.
EDUCATION Concorde Career College
12951 S Euclid St. Suite 101, Garden Grove, CA. 92840 Medical Assistant 2000 to 2001
Santa Ana Community College
1530 W 17th St., Santa Ana, CA. 92706
General Studies 1998 to 1999
Santiago High School
12342 Trask Ave., Garden Grove, CA. 92843
1993 to 1997
SKILLS AND
QUALIFICATIONS
Exceptional listener and communicator effectively convey information verbally and in writing. Excellent organizer and administrative skills. Capable of working under pressure while multi-tasking in a fast- paced environment and can effectively react to patient’s needs. Experience in answering phones in a professional and courteous manner and maintain confidentiality. Proficient understanding of computer hardware and software. Able to adhere to policy and procedures during all activities. Knowledgeable of medical terminology, HIPAA regulations. Skillful in fluent Spanish written and verbal. Dedicated hard Page 2 MONICA ALVAREZ
worker who is flexible, dependable. Efficiently work well with others to accomplish healthcare excellence.
REFERENCES Available upon request
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