Front Office Desk

ERA MAE A. MARAVELES

Mobile #: +63-916-***-****

E-mail add: ***************@*****.***

Career Objective:

● To seek new professional job where I can utilize and further enhance my knowledge, skills and abilities to be a great contributor to the progress of the company I am working with.

Key Skills:

● I am a self-motivated and hardworking person who has the positive approach towards any duties and responsibilities assigned to me. I have a good communication skills and well experience in dealing and handling customer contact service confidently and can easily adopt with the people I am into. Can perform computer applications basically MS word, MS Excel, MS Power Point & Outlook.

Professional Working Experience:

ASPEN CREATIONS/AL RESTAURANT & CAFE – Al Qouz Ind. 4, Dubai, UAE Administrative Executive/Receptionist/Document Controller

(July 2018 – Nov. 2019)

- Managing day to day operations in the Office.

- Organizing and maintaining files and records.

- Arrange conferences, meetings and travel reservations for office personnel.

- Creating Monthly Stationary Inventory Reports for Aspen and Al Fanar

- Facilitated submission of all documents to respective departments

- Ensured adherence to established operating procedure during document submission

- Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions

- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

- Coordinate with Branch Managers for any Restaurant Reservations

LANE MIDEAST CONTRACTING – Business Bay, Dubai, UAE Secretary (Managing Director) / HR Administrative / Procurement specialist

(July 2016 – July 2018)

- Arrange conferences, meetings and travel reservations for office personnel.

- Answers Telephone and give some information to callers, take messages or transfer calls to appropriate individuals.

- Schedule and confirm appointments for clients, customers and or supervisors.

- Establish Work procedures and schedule and keep track of the daily work of clerical staff.

- Supervise other clerical staff, and provide training and orientation to new staff.

- Support projects, and contribute to committee and team work.

- Prepares and Check Mails regularly.

- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

- Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.

- Conduct research to support PR planning.

- Responsible in updating the concerned regarding the Visa status.

- Responsible in collecting, preparing and submitting the required documents for Visa Application.

- Submitting documents for Work Permit Renewal and New Visa Issuance

- Track and Review all other pending application & Renewal for Visa Processing.

- Coordinates and Assist the PRO for the Visa Processing

- Assist HRM for all clerical reports.

- Responsible for maintaining the Employee Visa Status either Application, Renewal or Cancellation.

- Support and Assist other colleagues if required.

- Manage and responsible for employees files.

- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities

BASELINE CONTRACTING LLC – Al Qouz 1, Sheikh Zayed Road, Dubai, UAE

Admin Assistant / Procurement / Logistics / Receptionist

- Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system

- Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries.

- Directs visitors by maintaining employee and department directories; giving instructions

- Maintains security by following procedures by the company

- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

- Maintains safe and clean reception area by complying with procedures, rules, and regulations.

- Contributes to team effort by accomplishing related results as needed.

- Responsible for maintaining a record of all outstanding purchase orders with external vendors.

- Arranges Transportation and forwarding services for all orders to ensure material is delivered as per schedule.

- Expedites all critical orders with local subcontract vendors

- Handling and preparing Invoices, Quotation and LPO

- Contributes to team effort by accomplishing related results as needed

- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

YASSAT GLORIA HOTEL APARTMENTS – Sheikh Zayed Road, Dubai Internet City, Tecom Area, Dubai, UAE

Telephone Operator cum CID (Hotel Establishment Information System) Encoder

- Courteously greet the guest and give them a precise and high-class service through telephone conversation

- Transfer calls to the designated Departments or Area

- Give customer assistance by answering their queries and other concerns

- Encode on the Hotel’s data based software for every guest concerns. Designated department will further assist them with their concerns/complains

- Having the property knowledge to give the guest a precise information and feedback

- Keeping records for all calls consumed (International or Local)

- Sending, Mailing and sorting all the fax messages to be forwarded to the appropriate guest or department

- Operating the switchboard and blocking line for any guest request

- Keeping records for incident reports like Fire Alarm, Elevator malfunction, Disturbances and complaints

- Checking guest records based on Opera system

- Giving guest a wakeup call as per their request

- Facilitating guest request and ensure to give a courtesy call for guest satisfaction

- Encode guest’s ID/Passport in CID System

- Making a report for Hotel’s production and Occupancy

- Encode guest request and complaints in QEMS system

- Cleanliness in the workstation must be observed

- Ensure smooth internal telecommunications as per Hotel Standard

- Assist guest with international calls and directory queries

● Completed One (1) Month Training at Front Desk (Reception)

- Preparing welcome letters for expected guest arrival

- Preparing amenities for VIP arrivals

- Prepares the registration card with its complete correspondence and LPO as well as the welcome letter for tomorrow’s arrival

- Coordinating with bell desk for any special request for pick up or drop off

- Check in guest according to their booking type and take a necessary deposit

- Updating guest profile in Opera System with the complete and accurate data

- Inform guest about the Facilities within the hotel.

- To keep the front office management informed of any faults or complaints reported to the reception

● Philippine Phosphate Fertilizer Corporation – PHILPHOS Leyte Industrial Development Estate (LIDE) Isabel, Leyte, Philippines

(20 September 2011 – 18 February 2013)

-BP - (Bagging Plant): Encoder, Production Checker/Clerk

-BP - PMC (Packaging Materials Control): Inventory Control/Secretary

● Monitoring, summarizing and recording daily production reports

● Preparing daily, weekly and monthly inventory reports

● Preparing monthly ink consumption, delivery, and performance reports

● Preparing acknowledgement receipt, stock cards and inspection results

● Handling and monitoring the daily attendance of manpower

● Monitoring and making material requisition for departmental office and supplies

● Checking and finalizing all billings related to production cost

● Prepares the Overtime Report of manpower

● Nestle Co. – Customer Service

Representative Ormoc City, Philippines

(March 2010 – April 2011)

● Promoting the product to the market

● Convincing and communicating people to use Nestle product

● Attending customer calls and complaints

● Take feedbacks from repeated customer

● Encoding and filing documents

Extra Curricular Activities:

● Officer: College Supreme Student Council (CSSC) 2009 – 2011 Seminars Attended:

• Career Planning Workshop

March 05, 2011

• Compensation Management

October 19, 2010

• Leadership Training Workshop

Personal Leadership

September 04, 2010

• Employment Training and Development

Human Resource Development Management

February 13-14, 2010

Educational Attainment:

College Degree: Western Leyte College (S.Y. 2007 – 2011) Bonifacio Street, Ormoc City, Leyte

Graduate: Bachelor of Science in Business Administration Major: Human Resource Development Management

Certificate of Recognition (Officer – CSSC)

Secondary: Isabel National High School (S.Y. 2003 – 2007) Alipasa Mahayag Isabel, Leyte

High-Scholastic Award

Elementary: Relocation Elementary School

San Roque Relocation Site, Isabel Leyte

Professional Skills:

• Proficient in Oral and Written English communication

• Computer literate both Excel, Word and PowerPoint

• Versatility in various field of work

• Fast learner and explorer

Personal details:

Nationality: Filipino

Marital Status: Married

Contact this candidate