Sam Jabbour

Toronto, Canada 647-***-**** https://ca.linkedin.com/in/samijabbour addz33@r.postjobfree.com

Professional Sales in Medical equipment and Devices

CAREER OBJECTIVE

A dynamic and business savvy Medical Equipment Sales and Service professional with extensive experience working with international companies such as Medtronic and Physio Control Inc. demonstrating expertise in managing key business performance indicators, conceptualizing and implementing successful sales and service business strategies seeking a suitable position in sales or service of medical equipment.

KEY CAREER ACHIEVEMENTS

10+ years of Professional Sales experience in Medical Equipment Industry focused on business sales development, distributors management, products support, training, marketing and technical services.

Introduced and led the movement of placing Automated External Defibrillators in hotels in Dubai, making it mandatory by law regulated by the government

Established cross-business and strategic alliance development relationship with GE Healthcare that resulted in the sales agreement for GE to sell Physio-Control Defibrillators with their hospital package

Appointed over 20 distributors in the region, arranged for contracts with two years targets, demos and stocks. order, then coordinated and conducted sales, products and services training, continued monitoring and orders and contorting sales progress and customers satisfactions

Successful tracking record of delivering sustainable value to the business, over achieving revenue targets and objectives, project management, leadership, coaching and developing high performance teams.

Implemented incentive award program for the distributors’ sales team which led to a 30% growth in revenue in some countries

Won all the 3 items (Defib., AEDs & Mechanical CPR) for EMS tender after tough competition to secure a of ~$4M, the largest ordered quintet for the mechanical chest compression in the company’s history up till now.

SKILLS AND COMPETENCIES

New Product Launch Strategies.

Project Management.

Budgeting And P&L Management.

Key Account Management.

Sales Force Training.

Lead by Example.

Organizing Sales Events.

Analytical Thinking.

Competitive & Trend Analysis.

Problem Solving.

Fluent in English And Basic French-in progress.

Articulate Public Presenter.

Ability to work in a fast-paced environment.

Strong interpersonal and communication skills.

Motivated and Optimistic.

Special attention to details.

Ability to troubleshoot technical issues and perform technical repairs.

Team Building and Coaching.

Strong time management skills and managing multiple tasks.

Highly organized and able to prioritize tasks.

RELEVANT EXPERIENCE

Laborie Medical Technologies

Demo and Repair Coordinator April 2018 – Till now.

As the Demo & Repair Coordinator, I worked in collaboration with the Marketing and Sales teams to facilitate the insurance and return of demo equipment from conferences, shows, and customer sites. This role will focus on receiving and handling non-conforming medical equipment products for assessment and repair. While coordinating efforts in a cross-function team setting, I also deal with Return Merchandise Authorization, credit memos and Quality Assurance documentation on a regular basis.

Along with strong technical expertise and a passion for helping others, I have a strong problem solving skills and the ability to coordinate multiple conflicting priorities using a proactive approach.

Essential Functions:

Demo Support

Responsible for the full cycle of preparing equipment and disposables for Conference/Show/Training and Customer Demo purposes including creating order, picking, QC/DHR preparation, arranging for packing/shipping and reverse logistics for return

Develops and write work instructions for Service department procedures

Perform a regular audit summary report that highlights the equipment usage, including missing equipment reported

Monitor the status on demo orders and work with warehouse to ensure arrival dates and shipping instructions are communicated and shipments are complete

Monitor assets in the field utilizing the MS Office Excel & ERP to communicate with sales force on the status of overdue items

Communicate damaged goods write-offs and the transferring of demo equipment to proper Inventory Control personnel

Manage the extension of order due dates and/or retrieval of equipment with the sales force, communicating the importance of following established guidelines

Investigate, reports and escalate non-conformities to the Compliance Team as deemed necessary

Maintain appropriate records of the activities as required for auditing

Produce and distribute regular demo related reports as required

Develop and manage asset tracking and retrieval processes to ensure the optimal usage of Laborie assets.

Also as Repair Support:

Interface and support for all in-house repairs

Troubleshoot and repair electro-mechanical assemblies such as proprietary hardware and peripheral equipment

Calibrate repaired equipment to establish performance standards

Log all repairs and complete all required documentation for tasks performed.

Processing Customer RMAs to provide the most efficient process for verifying paperwork accuracy, inspecting product condition and performing the necessary steps to ensure inventory is returned for repair

Novasyte Canada

Biomedical Engineer Tech - Contract assignments as required March 2017 – May 2018

Provided service support, installation, updates and maintenance of the B.

Braun. The volumetric infusion pump Infusomat® Space, the syringe pump Perfusor® Space, and Space Station the docking Station.

Physio- Control Inc., Middle East and Africa (MEA) Regional Office in Lebanon

Business Manager 2012 – 2015

Physio-Control Corporation is an American company founded in 1955 by Dr. Karl William Edmark in Redmond WA USA, as a manufacturer and distributor of emergency defibrillation and automated CPR equipment. The company's products are primarily for the emergency treatment of sudden cardiac arrest (SCA) events.

Managed, coached and supported a team of 5 sales professionals and sales managers in the MEA region to enable them to support the distributors in meeting their revenue target

Continued successful track record for 3 years, by growing the sales revenue by more than 35% to be over $16M

Worked with Senior Manager, Legal Department to developed, implemented, and maintained the regional distributor’s contracts.

Set-up the annual operation budgets, forecasts, pricing, P&L and monitored the spending, sales revenue vs. budget and forecast

Medtronic Middle East and Africa (MEA ) Regional Office in Lebanon 2001 – 2012

Medtronic is a medical device company headquartered in Dublin, Ireland. Their operational headquarters is in Fridley, Minnesota Medtronic is the world's largest stand-alone medical technology development company. In 2015, at the time of its acquisition of Covidien, Medtronic's market capitalisation was about USD100 billion. Medtronic operates in more than 140 countries,[1] employs over 85,000 people.

Significant Achievement:

Overachieved fiscal year sales objectives and revenue by growing the sales 2001-2006 by 190% to by $5M, 2006-2010 by 70% to be close to $9M, then 2010-2012 by 40% to be more than $12M

Region Business Manager 2010 – 2012

Created competitive marketing strategies by conducting a thorough products analysis on features, strengths & weakness in relation to the company’s products, and trained sales team on strategies to emphasize company product features and strength

Identified new potential growth accounts within assigned territory and implemented sales strategies per country per market segment to meet territory sales objectives

Stayed abreast of regulations affecting the product line and reported to regulatory department any complaint in written, electronic, or oral communication related to the identity, quality, durability, reliability, safety, effectiveness, or performance of a device

Experienced in working in a complex sales environment, where multiple stakeholders are involved in the purchasing decisions

Region Sales Manager 2006 – 2010

Managed and supported distributors in the Middle East and North Africa by setting annual target, providing training for sales team, visiting customers’ field, customer’s account management and troubleshooting service support

Covered the sales territory with travel up to 50% of time, within territory and to nationwide sales meetings and trade shows

Promoted distributors growth within the assigned territory by conducting regular business reviews and providing overall service and support

Performed presentation for prospect company top management on revenue and spending Vs. Forecast and budget, also for clients one-on-one and group for hospitals and ambulance service highlighting products features, benefits and evaluation

Region Sales and Service Engineer 2001 – 2006

Organized and conducted annual Service Maintenance and Sales trainings for the Region to ensure customers’ satisfaction

Developed value-added marketing and sales strategies by participating in congresses and exhibitions, making presentations to highlight products’ features and answering customers’ inquiries

Provided support to the regional distributors’ technical team and increase their knowledge by conducting service and maintenance focused training

TRAINING & DEVELOPMENT

Sales and Marketing Program by Humber College 2016

The Fundamentals of Project Management PMBOK® 5 by Gordan H Aue Services 2016

Leadership Capability Development Program, 1 year by Glasgow Caledonian University 2008

Selling Skills Course - SPIN® worldwide by Huthwaite Research Group - UK 2010

Presentations Skills Course 2009

Finance for non-finance course by Medtronic

First Aid and Basic Life Support & AED Provider issued by Canada St. John Ambulance Service

ACADEMIC QUALIFICATION & HONORS

Bachelor of Electronic Engineering Degree with Major in Biomedical Engineering,

Ajman University of Science and Technology, UAE

Equivalency to Canada Bachelor’s degree (4 Years), Assessed by WES

MBA, Essentials for Managers at Rotman School of Management - University of Toronto- 2016

President Club Award Winner by Physio-Control President in 2009 and 2011.

PORTFOLIO AND REFERENCES AVAILABLE UPON REQUEST

Contact this candidate