VINAY TRIPATHI Phone: 873-***-****

Toronto, ON Email: addz2g@r.postjobfree.com

SUMMARY OF SKILLS

Energetic, engaging personality with excellent communication skills and a passion for providing exceptional customer service and sales support

Excellent interpersonal, verbal and written communication skills; effectively able to work closely with a team or individually to complete tasks

Strong problem resolution skills; able to quickly respond to and resolve conflict and complaints ensuring satisfactory resolutions

Proven experience working in busy, high volume settings; performs well under pressure in a constantly changing environment

Computer knowledge; proficient in the use of MS Word, Outlook and the internet

Smart Serve certified; responsible in ensuring alcohol is served safely at all times

Flexible and accommodating; willing and able to work days, afternoons, weekends and holidays

RELEVANT EXPERTISE

Customer Service / Sales

Warmly welcome customers upon entry to the store; immediately attend to their sales and service needs

Guide and direct customers to various aisles and departments; introduce them to products of interests

Promote current and upcoming sales campaigns and utilize suggestive selling to increase sales and customer satisfaction

Handle customer questions and complaints; work through to resolve concerns and dissatisfaction issues

Explain company returns and exchanges policies to customers

WORK HISTORY

Real Estate Sales Consultant, Soni Estate Agency, Mumbai, India 2013 – 2019

F&B Attendant (Bar & Pub), Crowne Plaza, London, UK (England) 2011 – 2013

F & B Attendant (Handling Night Shifts), Crown Plaza, London, UK (England) 2010 – 2011

Assistant Financial Service Manager, ICICI PRUDENTIAL, Mumbai, India. 2009 - 2010

EDUCATION

Post Graduate Diploma in Management Studies, London International College 2011

Bachelor`s Degree in Commerce stream, Mumbai University 2008

REFERENCES AVAILABLE UPON REQUEST

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